Customer Ratings & Reviews

Team was easy to reach and communicative. Explained what needed to be done and itemized the costs on pickup. While my ssd was corrupted, they made sure I got the files from my old drive transferred completely to the new one. Everything worked upon startup, and the service associate offered to let me use it a bit to make sure everything was good before I left.

agent was very helpful in assisting the load of my old Office software, and answering questions about loading other software. Data transfer was all complete and happened in a reasonable amout of time

I love geek squad they’re always on top of it and they know what they’re doing. OMG one of us needs to. Worth every dollar especially to somebody who’s tech challenged.

Geek Squad transferred from old desk top computer to a new desk top. Good job!

Jeni was great and fixed up the transfer very well. The initial transfer was pathetically overpriced at $99 and when a different Geek asked for $259 for the complete transfer, it became apparent it was shameful. You can buy a $30 transfer cable and do it yourself.

geek squad transferred all the info from one computer to another got it home worked great easy to use and very quick i downloaded some disc and all went great

agent Kevin was the best person I could have hoped for when I brought my old computer in to the Boardman Poland rd store my computer skills are minimal and he was able to HELP me with everything THANK YOU

I completed the Geek Squad survey I was sent for my visit, but i was working on my cell and lost the survey before I completed. When I finally got it back, it said it had already submitted. I had to try again to complete my feedback because of the stellar service I received. Dennis did a great job of checking me in and the download of material from my old computer to my new external hard drive by Min seems to be working great. I am writing particularly to commend the guy who checked me out, Matthew. Matthew checked me out fine and made sure I could access the material on the new hard drive. But, I was experiencing an issue with my current laptop, so I took a chance and brought it with me and asked Matthew if he could help. In 2013, I was living in another country and needed MS Word ASAP for a writing workshop. I downloaded MS Office and ended up using it for several years. Because it was costing me a lot more (monthly fee) than what Office costs in the US, when I returned to the US, I discontinued it, and bought the Office suite. It wasn't until much letter that I realized that all of the writing I had done at that 2013 workshop was gone from my computer. Another of your regular employees, whom I won't name, told me that my documents were gone for good when I got rid of the old version of MS Word. I was heartsick, but after digging around, I found my files sitting in an area called "Network". When I tried to access them, they would say they were downloading but just keep spinning until they timed out, so this left me fearful that they weren't really there. Matthew immediately recognized the issue and with a few keystrokes, was able to open my documents!!! I know this seems very minor, but it was HUGE for me. I cringed at the thought of losing all the creative writing I had accomplished that summer, but now, I couldn't be happier. I then asked Matthew about transferring the pictures from the hard drive to my laptop, and he demonstrated and completed the process for me in minutes! I then asked for advice about buying a new, smaller laptop that I can take with me when I return to my writing workshop this summer, and he gave me great advice on features to look for. All of my experiences with the Geek Squad and with Best Buy in general have been good ones, but it is employees like Matthew that keep me coming back: super-knowledgeable, super patient, friendly, and earnestly wanting to be of service. Bravo to Best Buy for having such a stellar employee!

Data was accurately and quickly transferred from the internal SSD to the SSD I provided. This allowed me to recover the data off the dead computer. The Geek Squad tech knew what was needed and did it.

My son had developed issues with his laptop computer and it came to a standstill when all he got was a blank blue screen. We took the computer over and talked to the Geek Squad. They provided great suggestions on how to proceed. We needed to get the 2T hard drive to back up all his music and data and some cords from home. When we returned with these they quickly got all his equipment logged in. The Geek Squad kept us informed on the progress and in a couple of days were able to restore everything to great working order from his back-up and he is once again a happy camper!

Having spent 40 years in IT, it was VERY EMBARRASSING to find myself with a DEAD DESKTOP COMPUTER SND NO BACKUP! After considering a number of options I headed to BESTBUY. After ~10 minutes it was my turn and I was able to scheduled an hour later. The young technician quickly put me at ease and I turned my desktop over to him. I also purchased a Crucial X9 Pro Portable SSD in hopes that he could recover data. In less than 2 hours he contacted and said it was ready to pickup. The desktop was “dead” for my purposes, the important part (DATA) had been recovered! I don’t know that 100% of the data was recovered, but so far I have found everything I needed! After preaching BACKUPS to customers and employees for several decades, I learned a valuable lesson from a GeekSquad PRO!

Was so thankful for Noah and Kat for helping me transfer data from an old computer to a newer computer. And then also installing my purchase of dragon voice activated software. They were very patient and persevering to get the job done.

I highly recommend the Geek Squad for data transfer. They did a side by side transfer from my older iPad to the new one with me to observe and interact. I’m glad I didn’t try this myself. I use my iPad as my primary and was hesitant of glitches on my own. They did a terrific job and I’m confident in the outcome.

Took in my very old Dell desktop to have files transferred. This occurred seamlessly and much faster than estimated. Thrilled with the service!

I am thankful and grateful for the associate’s for backing my data up and saving me from that loss. I was not happy that my power cord for my computer got lost when shipped back to store from repair ship, but I am appreciative for the squad ordering me a new one at no cost to me and hopefully they can orevent that from happening in the future. I love the care they had though for my computer and the repair it had to have.

Everyone with Geek Squad was fantastic! Each person I talked to was professional, courteous and personable. They were able to help me get my files from an old computer onto an external drive and they offered to recycle the parts I no longer needed. Can't thank them enough!!

Geek Squad did a great job helping me when water was spilled on my laptop. They told me what was wrong with it and suggested what I should do. I wanted to back up my data and I didn't have a hard drive, so they helped me pick one and then got the job done! I got my laptop back in a few days as well as the hard drive and they told me how to put all the data on my new laptop. Sadly it didn't get the notes off my desktop or any of my bookmarks from my internet browser, but everything else was there.

Hard drive information transferred from old laptop to new seamlessly; done in timely fashion too. They're knowledgeable and all transactions done quickly and efficiently. I was happy I went Best Buy route instead of other options.

The whole experience was excellent. The 2 people that helped me were polite, knowledgeable, kind, professional, respectful and helpful. They did what they say they would do. I was grateful. Thank you!

We were hoping to recover some files and images from an old computer with a very large but slow disk drive. It was tricky because of some damage to the disk, and each attempt took a long time. After many attempts over several days by various squad members, we finally recovered much of what we wanted.