Customer Ratings & Reviews

The agents transferred all my info from my old tower to my new one. It did not take long and I am very satisfied with the job done. The nice thing was I didn't have to do anything. They did it all!

Very pleased with the service I received. The knowledge of the employees is impressive. Richard was very patient with me and answered all of my question and concerns without feeling rushed. He is definitely an asset to Best Buy!

I received excellent service from the Geek squad on my laptop data transfer in-store. My only qualm pertains to the price. I believe this service was significantly overpriced, particularly due to the fact that I did not have a very large amount of data saved onto my computer. $100 is a little steep.

My data backup was done right before sending off to the manufacturer while the computer could not turn on anymore. And I got the data backup right after I got my computer back from the manufacturer.

Geek squad staff were terrific and helpful in the transfer of data from my old device to my new.

The agent backed up my HDD, which I couldn't do because the laptop was not able to boot up. It was stuck in a boot-up loop and never could get into Windows. It took a couple of days to get my laptop HDD backed up.

I bought new cell phone at Best Buy. Price was ok , but it was not in stock, so I had to get it in mail & bring it in . a Geek transferred info from old cell phone to new cell phone . There was a little problem or 2, but he got it to work.

I needed to download pictures from my husband's phone. Which the agent determined was 2300. The BB agent suggested a flash drive given my circumstances. The agent offered to wipe one of their computers so this could be done. I left my phone with him as directed. I later received a phone call that BB policy had changed and the bb phone should not been left. It was inconvenient but cordially handled. $100 seemed a lot for the service but I was in great need. Tell me that I was not scammed. Thank you.

The Geek Squad was very professional and knowledgeable and kept me updated every step of the way as they recovered over 13,000 files of priceless family photos, videos, and documents.

Highly competent and very efficient staff! They helped me find a replacement computer, transferred all my old files, uploaded new software and helped orient me to the new computer. VERY excellent service!

Stathis was the man, and Eddie and the whole crew. it is a great service and they recovered my data , including a couple of important screenplay projects I had been working on when I got the blue screen of death. I greatly appreciate the service. They also were all very professional and got the job done.

My laptop unexpectedly stopped working after several days of activity. No ability to launch or login. Geek Squad to the rescue. So happy I remembered that Best Buy offered the service and when I described the issue, the techs were able to present possible alternatives. The laptop unfortunately could not be salvaged but thanks to the squad's expertise, they were able to transfer my hard drive data to my flash drive for further use. Thanks a million times over!

All the agents I worked with on my three visits were very good to work with and very helpful.

The agents transferred my data to my new laptop without issue. They knew exactly what to do.

Had a few issues with data back up, but staff worked with me and eerything was ultimately as I wanted it. Speed very impressive on new computer considering I transferred one third of unit's capacity from previous computer. Staff explained everything to me and now I am fully operational and doing tasks quickly and efficiently!

Good service, they were able to restore my data and transfer it to my new device. Wish it could be a little cheaper but it is what it is.

My older PC stopped getting power, so not able to power it up. I took it to Best Buy where I had a Geek Squad Account. They told me that they would be unable to examine it due to the no power problem. They could send it off for a examination, but the cost would be over a hundred dollars. So I bought a new one from Best Buy and had the Geek Squad remove all the data from my old one to the new PC. I assumed that would include my Kodak Easy Share S/W which I used to upload pictures to my PC. When I got the new PC home after the Geek Squad finished, I could not find things like my old pictures, documents,etc. I visited the Geek Squad who explained to me where the data files were located. They informed me that they are not allowed to remove any personal software to the new PC. I went back home and took the Disk containing the Kodak S/W and installed it, which seemed to work. When I tried opening it nothing came up. I called Kodak and was informed that they no longer supported the Easy Share S/W in any way, including downloads. That is why the download did not work and now I have a useless camera. That is the only real issue I had with the $80 dollar Geek Squad effort. I had a legitimate Kodak S/W on my old PC, so I really would have liked to have it on my new PC.

The Geek Squad was fast in moving my files to my new computer, set it up with the virus checker for me, moved all my files (even ones I hadn't recalled were on it), and made sure it ran right. Later, the same gentleman even helped me figure out the new video player program and made sure it was running correctly for me. It also makes me feel more secure with my laptop purchase that I have their backup expertise if anything goes wrong. Thanks!

They did trouble shooting on my elderly mothers computer and found it was taken over by a hacker in the Phillippines ... they tried to transfer $3,000 from her checking account before I could shut it all down (as her son, and I'm a computer tech) ..... so we took it in and they found the issue, but my mother decided to buy a BRAND NEW COMPUTER at Best buy and we just took the old hacked on home ... they also told me how to fix the old one... I need to wipe the hard drive ..... but overall it was a GREAT EXPERIENCE and the people were VERY NICE ..... WILL GO BACK WITH ANY ISSUES ANY TIME --- great experience. Hope you consider my 82 yr old mom in your $400 gift card contest .... that would make her SOOOOO HAPPY and she could get some more stuff she REALLY needs ....

The geek squad was incredible!! I went in with my really really old HHD drive i got off amazon (brand - maxone). And I really thought it was done for. But they were able to transfer everything over to another drive for me!!