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Data Recovery (In-Store)-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 223 reviews

75%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 39 Reviews
  • Rating: 1 out of 5 stars

    Me? Selected To Review? Seriously??

    Posted
    Alona
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Oh God. $740 involved with our plead for help in obtaining the pictures off a three year old HP Touchsmart that just completely died and ended with a black screen. Stage three, is my last update to retract the photos ... well, that was two months, one week and four days ago. I hope for a call with good luck and not of one requiring more money to send elsewhere for a fourth stage. Oh! Did I mention I’ve got eleven calls to go to the store for pick up as it was ready? Yeah ... eleven trips to Best Buy to walk out with almost everything EXCEPT my computer (which was found over and over to not even be in FL). I should’ve probably waited to complain, but how could I resist this opportunity to review the Geek Squad?!

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      This certainly sounds like a frustrating experience. Loosing photos is not something anyone wants to experience and we would love for one of our local managers to speak with you about this. I would recommend reaching out to the manager at your local store location for further assistance. Thank you!

  • Rating: 1 out of 5 stars

    Not what I was expecting!!

    Posted
    Secure
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In store technicians were not able to restore data from my external hard drive. They offered send the HD to their Lab for $100 (or so) and, if they retrieve the data, the total charge is going to be $1000 (or more, don't remember). Before give the "go", I asked their definition of "restored data". My point is, if my pictures and music (thousands of) files are restored, I was willing to pay the $1000. Technician say yes, so I signed the contract and my HD shipped to Kentucky (I believe). When I received the (details) agreement contract via e-mail; it clearly said that "...if ONE file is restored, Bust Buy considers the data retrieved and will charge me the $1000+ for the data retrieving service...." That was a no-go and immediately asked Best Buy to return my damaged HD and refund the deposit. Good that I read the final agreement!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Geek in store capability is limited

    Posted
    Kim123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The hard drive in my 7 yr old desk top crashed. Brought it my local store, they were unable to do anything with it, even diagnose it other than to say it crashed. So they had to send the hard drive to a Service Center 1,000 miles away, charge me $35 to ship the hard drive because they could not do it locally. Then want to charge me $1,250 to recover the data. Way too expensive.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Data recovery on a failing hard drive can be both complicated and expensive, and that's why we provide that service at a centralized location. That way we have the highest possible level of expertise, because we know how important your data is. Getting the work done right is our highest priority. Thanks very much for your feedback on the pricing. We always appreciate the perspective of our clients on things like this.

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Bowtie53
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I submitted a remote hard drive to in store, paid my fee and then they sent it out. I was contacted by your outside of store center telling me that they had recovered data but in order to receive data I needed to pay an additional $600. I had them return to me. Will never use this service again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Data Recovery

    Posted
    Samuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had good expectations of the Total Tech Support which I purchased to cover me for the intitiation fee and level 1 Data Recovery. The files to be recovered were on the SSD not the HDD. Before my computer was junked out they decided to pull the HDD instead of the SSD which is were everything is primarily stored when you use a computer with 2 drives. I escalated this about 3 to 4 times within 2 months. I dealt with the recovery center in TN I believe. I ended up getting an e-mail that my ticket was closed and I had no idea what was going on. I had not received a call from the Data Recovery center for 2 weeks. I call them and they apologize and said that nothing could be done. It was a mistake on their end. I needed some files on the SSD and now completely lost. Terrible service. If you do go with the data recovery service repetitively remind them where your files are stored and in what drive. Terrible experience

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Never again

    Posted
    Bookie
    • My Best Buy® MemberMember

    The entire experience was insulting. You couldn't even get the name right! I will go out of my way to tell MY customers to go elsewhere. Nothing was done timely and the follow-up was a joke. Just give us back our property and we will never deal with you again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    personnel were not able to recover info, sent it o

    Posted
    aapy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    personnel at main recovery site could not recover, would have cost at least $1500.00 , would have taken another 4-6 weeks, after this first 4 wks.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Service not what I expect from you guys

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got 3 different answers to how I can pay for data recovery: -yes, I can use the $100 best buy rewards toward payment, yes I can use it but must go to a physical store to do so, no I cannot use $100 rewards and no I cannot pay in the store. Been doing business with bb for quite a few years. Very frustrated. Then I call data recovery ( no less than 6 times in past week), told I'm #2 in queue then abruptly told t leave questions message and nothing.....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    In store recovery failed

    Posted
    Tammy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not only didn't the geek squad recover my data, they didn't even tell me on the phone when I was told to return to pick up my equipment. The computer had to go to the next level to recover my data, which costs a fortune. The second level recovery was able to recover virtually all of my files.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi Tammy – Thanks so much for taking the time to let us know about this. Your feedback is super valuable. We should have absolutely gone over the possibility of not being able to recover your data at check in, and let you know over the phone when it didn’t work. We’re confident the next time you use Geek Squad we’ll give you a better experience.

  • Rating: 1 out of 5 stars

    Failure

    Posted
    Jim1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bestbuy was unable to retrieve my data from my broken hard drive

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi Jim1 – I’m sorry to hear that we weren’t able to retrieve your date in our store. Did the folks at the store offer to ship the drive out for more advanced data recovery? The more advanced recovery service would be more costly, and take longer, but if the data is very important to you it may be worth it. Please visit your local store for details on our advanced data recovery services.

  • Rating: 1 out of 5 stars

    Horrible service

    Posted
    crazyluke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Never called and then lied about when the package arrived at the store. I paid $50 for overnight delivery and they held it for a week before I called them.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi crazyluke – I apologize that no one contacted you when the package made it to the store. Have you already reached out to the store management to discuss this? If not, I encourage you to do so, or to give us a call at 1-800-GEEKSQUAD (1-800-433-5778)

  • Rating: 1 out of 5 stars

    Data Restoration was too expensive

    Posted
    DrJeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My hard drive was fried. The Geek Squad sent it our for possible restoration. After 2 weeks, I received a call and was told it would cost $1200 to restore. Way too expesnive.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Thank you for sharing your feedback around the Data Recovery services. As someone who is budget-conscious, I can appreciate looking to balance the importance of my data with the cost of the service. My understanding is that the data recovery service offered in this case is normally reserved for cases in which the hard drive has suffered internal damage and would need intensive and time-consuming work to recover that data. I apologize for any disappointment, and appreciate your taking the time to let us know how this experience made you feel.

  • Rating: 1 out of 5 stars

    Data Recovery- really?

    Posted
    MidwestMomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best Buy obviously doesn't know how to do data recovery. I gave them specific files I wanted. I got this mess of an external hard drive back that I have to click through a maze before I can get to the five files they actually saved. Imagine my surprise.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hard drive had crashed 3 times

    Posted
    Marines
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hard drive on Asus computer crashed 8/2016. Computer was replaced and hard drive crashed again in 12/2016. Hard drive was replaced. It crashed again in 4/2017. and was replaced. Hard drive crashed again in 10/2017 and replaced again. Would not recommend ever. I had to purchase a different computer with no moving parts.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WAY too expensive for data recovery

    Posted
    ajam24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My external hard drive took a dump. The guys with Geek Squad were nice enough, but determined that it would need to be sent externally for further review. They came back with $1,400 needed and only guaranteed 1 file to be recovered. WHAT?!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    unable to retrieve my data

    Posted
    Barbara
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In store was unable to retrieve my data so had to be sent away for retrieval which was extremely expensive!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Geek Squad Could Not Recover Information

    Posted
    PamD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Every several weeks of waiting the Geek Squad let me know that they could not recover the data for anything less than $1400.00. I promptly told them to send me back my equipment. I have taken it elsewhere.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    well they have told me that hey have saved all of

    Posted
    tomacj5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    well they have told me that hey have saved all of movies since I had about 300 of them saved there on my hard drive and they have only saved about 10 of them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Geek Squad Service

    Posted
    YogaDan
    • My Best Buy® Elite MemberElite Member

    I have written several five-star reviews for Best Buy on their products, sales staff, and the Geeks. This will not be one of those reviews! When my six-year-old HP laptop was coming unhinged (literally) in January, I headed to the same store I had purchased that old HP, because I had a great experience last time with the selection and implementation of that machine and was expecting the same results. Unfortunately, that did not happen. The purchase process was very pleasant and once I told the sales staff what I was looking for (size, features, quality, price) we were able to narrow it down to an ASUS combo (laptop/tablet) for which I happily gave a five-star review to Best Buy. I am still very happy with this purchase. After the purchase, is where things began to unravel? I guess the Geeks should have asked more questions prior to the transfer of data from my old machine to my new one? Or, maybe there should have been a form to give me outlining what they do vs what they don’t do? For instance, when they said they were going to load all of my files from the old HP to the new ASUS, I did not know that meant that none of the operational software went with it? So, when I gleefully returned to BB to pick up my new loaded ASUS, I noticed right away that a lot of “stuff” was missing? Oh, my “files” were there, letters, pictures, spreadsheets, etc., but with no operational software (specifically, Microsoft Office) I couldn’t do anything with these files or even manage my email. “Oh, you wanted MS Office?” I was asked? Well, it was there before and I thought it was transferable. Either it wasn’t, or they couldn’t do it, so $200.00 later, I have them install MS Office. Now, my files will open, but my MS Outlook will not receive emails. This one item became a huge conundrum for the Geeks and a waste of my time as well as theirs? The first Agent worked for at least an hour before he admitted that he didn’t have an answer and could I leave my machine there. I complied and after three days of nothing done, I went back and got it so I could use my new PC, even if I wasn’t receiving emails. I took it back a second time, and again, same thing, the Agent poked and prodded, and blamed my provider (Bright house, now Spectrum) and couldn’t make it work suggesting I contact them next. I took it back a third time, and the third Agent actually did what I thought they should have done all along, he uninstalled the software and reinstalled the software, and BOOM, emails started flowing in! Fixed! Or, so we thought? One day later, the whole thing crashed and no more emails. I took my ASUS back again (fourth time) and another agent looked at it and admitted that MS Outlook was not very popular with the Geeks “there are better email management systems than this” and convinced me to leave my machine once more even though I was reticent since they hadn’t done anything to it the last time? Three days pass and I get a call, “We have fixed your PC and it’s ready to pick up!” Oh, those were the words I had wanted to hear and I ran out to BB to pick it up. They handed me my ASUS, and I said, let me see for myself that this is working. We booted up the machine and instead of my desktop, there were several “help” pages and logons to Microsoft where the last technician had left their troubleshooting. Oh and of course, no emails are working! I now have spent over twelve hours of my time going back and forth and waiting at the counter as five different agents took a crack at resolving my MS Outlook problem. I kept saying, “guys, this isn’t rocket science, it just email!?” Now, I am being told, they have done all they can with my ASUS and this MS problem and it is now my problem and I will need to take it up with MS and/or Bright house (my internet provider). I got to tell you, I was ready to just return my ASUS (which I now love) and ask for a full refund and go back to my busted, broke down, seven yo HP because alas, it was still working! Out of sheer desperation and nowhere else to turn, I took it to the IT person at my school where I work. Five minutes later and my email problem was fixed and it has been running smoothly ever since?! I asked her point blank, “how could she have fixed in five minutes what five BB geeks couldn’t do in five days?” her answer, “I guess they don’t know what they are doing?!” I guess I’ll keep my ASUS and let go of the “Geeks”?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth it

    Posted
    Charldeen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sent off. Didn't get even spelling of file wanted written corerectly

    No, I would not recommend this to a friend