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Data Recovery (In-Store)-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 224 reviews

75%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 3 out of 5 stars

    Make sure you back stuff up

    Posted
    TribeFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They didn’t recover everything but got a good amount back. It wasn’t cheap so I recommend backing up everything in multiple places

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Bummer

    Posted
    Harry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a bad experience for me. The locals were accommodating, polite, and tried very hard to recover my crashed hard drive. Ended up sending it to Best Buy headquarters for a couple of weeks and still was unable to recover the information of my hard drive.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great service!

    Posted
    Chucky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Unfortunately my computer broke and Geek squad was able to get all the info!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Computer data retrieval

    Posted
    grandma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Big cost for small amount of work accomplished. They did not do a good job of explaining what I should expect. As far as I am concerned, I did not get a good product for my money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Got data still frustrated

    Posted
    Shelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I'm appreciate of the skills it took to retrieve data from my brand new Surface crashed hard drive, the "customer service" required for the process was horrible. Geek Squad and store management, after keeping me on hold for close to an hour on two occasions, did not have phone number or way for me to contact data recovery contract company. I'm still waiting to get my recovered data even though it was sent to the store 2 weeks ago. Long, disorganized process with uninformed and uncaring store employees.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Expensive but satisfied

    Posted
    Lnico26
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wasn't able to get everything back but I did get most of my data recovered on my hard drive.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    its was a bad experience for me

    Posted
    Vanc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    the geek squad needs to improve on their knowledge of what their trying to sell. They need to be aware of their work so customer doesnt have to bring it back to be redone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sastified

    Posted
    Fifo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    it's take too long to recover and delivery to my office

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cost a lot of money

    Posted
    chipeaters
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It cost a lot of money to recover only some of my data from my broken laptop. It also took a while to get done.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Frustration

    Posted
    YagoII
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't have a problem of paying $60 or so for having my external hard drive sen to your "experts" at Geek center. I had a lot of hope that they could retrieve the data (mainly photos). Unfortunately, after a few days I was informed that to repair/recover the data would have a $1400 cost. I wouldn't mind paying this amount but they also said that there was no guarantee that they would be able to recover it. Under this "caveat" I asked for my disk to be returned. I wish they could have offered some kind of assurance of the recovery possibility. Unfortunately the way it was worded left me with no assurance and the possibility of wasting my money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Data recovery

    Posted
    Abcdeh

    They tried their best to recover my hard drive but it was too far gone.the data or internal parts of hard drive stopped working and they tried a few different ways to revive it. No luck.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A little disappointed

    Posted
    Kismet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got what I expected, Unfortunately, my item evaluated for repairs was not returned to me in the condition I gave it to Best Buy. It had tape holding it together, which wasn't needed when I turned it in.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    data retrieved ok

    Posted
    Maggieshoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got what I ask for, but was told that I would have in 2 weeks and it ended up being 5 weeks and after many phone calls

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Alas...'twas not meant to be

    Posted
    Pnutbudder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They tried. Oh they tried. But my data has died, Alas. Alas.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Data recovered

    Posted
    mbrandon32
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While the personal data that was recovered will ease some emotional stress on myself and my wife, the price for the recovery was a little overboard. But, I guess overall, who can put a price on memories? I'm satisfied with the outcome.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    data recovery: a strange process

    Posted
    someonewholostalldata
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, I wish I could have handled the paperwork and payment to send the hard drive off site by phone. I was out of town, and lost a week of time because I could not send the data on without being at the store in person. They claimed I needed to answer many questions about data that could only be done in person. I really didn't! Second, when my new hard drive was installed, the order of operations was screwed up requiring me to come back to the store 3 different times to figure it out. Third, after retrieving my broken hard drive from the store, I got several happy calls saying my hard drive was at the store and my data was recovered. This was not the case. Yes, there was an additional hard drive at the store with my name on it, but it wasn't mine. I had one at home with my name on it too. Very strange and upsetting. Why did I have two hard drives? Was my data actually somewhere? It left me feeling bad about the whole process.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great service but a bit pricey to recover the data

    Posted
    Achilles23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Best Buy's data recovery service is fantastic because of their quick turn around and thoroughness to recover the lost data.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just too expensive for the average user

    Posted
    tinaalsgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The agents I talked to throughout the process seemed knowledgeable and friendly. But in order to get the data off my hard drive, I was gonna have to pay $1,500, which is something most people can't afford, and certainly not an unemployed full-time college student like myself. I give huge props for them refunding part of my deposit (obviously they couldn't refund it all, 'cause they did ship it there and back and tried to recover what they could). They were understanding when I explained my reasons for turning down the Level 3 recovery, and they shipped back both the dead hard drive and the replacement I had purchased. They said to just send it back in when I can actually afford Level 3, and I do plan to do so because I have precious items on that hard drive that I hope they can extract using their extra-advanced methods.

    I would recommend this to a friend