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Customer Ratings & Reviews

Defender - PhoenixM2 Digital Wireless 7" Monitor DVR Security System with 2 Long-Range Night Vision Cameras and SD Card Recording - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 48 reviews

would recommend to a friend



Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
  • Rating: 3 out of 5 stars

    Good until firmware updates


    I like this camera for its speaker/intercom feature, motion detection and alert detection. However, every time something is not working like the monitor, there is a firmware update that I don't know about until I call customer service. After one year of use, I got a warranty replacement since the camera stopped working. Once I got the replacement I had to update the firmware twice. The firmware can only be downloaded to a laptop/computer but not compatible with Apple Mac. So Suzanne the rep mails me the SD card with the 2 firmware updates twice. Due to the company not sending us any updates by email, I had to find out the firmware updates when I notice the monitor was not working after a few weeks. This could save me more time and frustration if they sent us emails. I lost about 3-4 weeks of use on this security camera since I had to wait for a replacement and wait for a first and second SD card. During my wait I had to buy another camera to be a back up. The only issue is the firmware upgrades that causes inconveniences and delays until I get a SD. The only reason why I stick to this camera is because Suzanne is very nice and helps me out. They ship the stuff from Canada so it takes 7 days.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quite adequate for my needs!

    • Verified PurchaserVerified Purchase

    I purchased this system to monitor a weekend cabin when we are not there. So far (two months of use) it is working well. Now we know when bears, deer and hummingbirds are up to no good on our property! The system does give us a certain peace of mind. My only concern is that the monitor device and controls, particularly the joystick, seems rather fragile. I am certian that it will be the first thing to break. But it is one of the least expensive camera systems out there.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great camera and monitor set!


    I purchased this set on black Friday for my elderly father who lives alone and is in a power chair. He wanted something that would allow him to see when someone pulls into his driveway and also when someone approaches his doors. This set was perfect because he can relax and still easily monitor activity around his property which gives him comfort. While he loves the monitor, he said that he does wish we could purchase another monitor for him so that he could have one in his living area and also one next to his bed. Since the monitor has to be plugged in, it is not convenient to move when he goes to bed every night. There is an option to add 2 additional cameras but not an option to add another monitor, that I know of. My husband is a "techie" and was impressed with the clarity & quality of the camera's in the daytime and also the night vision, so that is saying something! The fact that there is also sound is just another added bonus. The system also came with four 3" X 2" stickers which read "WARNING-SECURITY SYSTEM- DEFENDER" which can be placed on doors and windows. All said, this system is quite the bang for your buck and we would certainly recommend it.

    I would recommend this to a friend