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Customer Ratings & Reviews

Defender - PhoenixM2 Digital Wireless 7" Monitor DVR Security System with 2 Long-Range Night Vision Cameras and SD Card Recording - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 48 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 48 Reviews
  • Rating: 5 out of 5 stars

    Great camera and monitor set!

    Posted
    Lexiland

    I purchased this set on black Friday for my elderly father who lives alone and is in a power chair. He wanted something that would allow him to see when someone pulls into his driveway and also when someone approaches his doors. This set was perfect because he can relax and still easily monitor activity around his property which gives him comfort. While he loves the monitor, he said that he does wish we could purchase another monitor for him so that he could have one in his living area and also one next to his bed. Since the monitor has to be plugged in, it is not convenient to move when he goes to bed every night. There is an option to add 2 additional cameras but not an option to add another monitor, that I know of. My husband is a "techie" and was impressed with the clarity & quality of the camera's in the daytime and also the night vision, so that is saying something! The fact that there is also sound is just another added bonus. The system also came with four 3" X 2" stickers which read "WARNING-SECURITY SYSTEM- DEFENDER" which can be placed on doors and windows. All said, this system is quite the bang for your buck and we would certainly recommend it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good until firmware updates

    Posted
    jesuslover

    I like this camera for its speaker/intercom feature, motion detection and alert detection. However, every time something is not working like the monitor, there is a firmware update that I don’t know about until I call customer service. After one year of use, I got a warranty replacement since the camera stopped working. Once I got the replacement I had to update the firmware twice. The firmware can only be downloaded to a laptop/computer but not compatible with Apple Mac. So Suzanne the rep mails me the SD card with the 2 firmware updates twice. Due to the company not sending us any updates by email, I had to find out the firmware updates when I notice the monitor was not working after a few weeks. This could save me more time and frustration if they sent us emails. I lost about 3-4 weeks of use on this security camera since I had to wait for a replacement and wait for a first and second SD card. During my wait I had to buy another camera to be a back up. The only issue is the firmware upgrades that causes inconveniences and delays until I get a SD. The only reason why I stick to this camera is because Suzanne is very nice and helps me out. They ship the stuff from Canada so it takes 7 days.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Night Motion Sensing

    Posted
    Steve
    • My Best Buy® Elite MemberElite Member

    For daytime or Nighttime viewing or daytime motion sensing the system is okay, not great but okay. But for security when you need it at night for motion sensing to pickup any 2 legged or 4 legged persons or animals the Defender Phoenix is totally useless, sent mine back to Defender and the replacement is just as bad. Customer service from Defender is also totally useless and their final comment is well return it to where you bought it. If you want and need security in the dark look elsewhere instead of Defender products. Their products and customer support is inferior.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Just what I needed

    Posted
    Ceeloc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very convenient and easy to use and install. Bought it for the instant view of my front and back door. I was tired of the ring door bell. Every time the ring doorbell went off I had to grab my phone, open it and by that time the person was gone. I put it in my living room when I'm downstairs watching tv. Then when I go to bed I just plug it in upstairs next to my nightstand. Also has an awesome sleep function that turns the screen off until someone activates the motion sensor then the screen turns back on then back off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent product for the price

    Posted
    6378
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very easy to set up and has a clear picture. The camera is motion activated with both audio and video. You can set an alert to go off also but it isn't loud enough to wake you up. The audio and alert can be set for how loud you want or can be turned off. The video can be set for how long to record after motion is detected with the shortest time being 15 seconds. Stores data on sd card. Only downfall is it cannot connect remotely . Lacks instructions on how to use but i found some help on line.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quite adequate for my needs!

    Posted
    MountainMan
    • Verified PurchaserVerified Purchase

    I purchased this system to monitor a weekend cabin when we are not there. So far (two months of use) it is working well. Now we know when bears, deer and hummingbirds are up to no good on our property! The system does give us a certain peace of mind. My only concern is that the monitor device and controls, particularly the joystick, seems rather fragile. I am certian that it will be the first thing to break. But it is one of the least expensive camera systems out there.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    VERY DARK THE PICTURES IN NIGHT

    Posted
    DECEPTION

    so much that I read your comments before buying this equipment and it is a disappointment, the cameras in the night record very dark, the photos are dark and you increase the brightness until the 6 and continuous, I had bought one on ebay for $ 170 with 4 cameras with tablet and it was clearer by night. All of these comments are people or families working on best buy or something. Do not be fooled, it sucks.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good security system

    Posted
    Luhar
    • Verified PurchaserVerified Purchase

    Works well for my situation- I wanted a monitor that I could view & watch what was going on outside on my porch. DID NOT want a system that uses an app on my cellphone! Very clear picture, and can view continuously or by motion detection. Does not use your WiFi..has it's own antennas that work with the monitor antenna to "pair" the system together. It works for my situation!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it great camera

    Posted
    Sam1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my defender camera it came with simple instructions n it runs great. The investment was worth it. I have recommended to my friends. I feel very secure in my home. The camera monitor is clear with the surroundings of my ho,e. I have no problems seeing nor hearing anything at night. Again thank you for the service provided by defender and best buy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Camera

    Posted
    2AsOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This camera is perfect. You attach two or three parts, plug in an outlet, and start monitoring your surroundings. I love the fact that the cameras don't require batteries and records when motion is detected. The camera is very user-friendly. I have ordered two systems for my sisters, Neshell and Joyce. They are very pleased with their cameras, also.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Camera is OK for normal use

    Posted
    Handyman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Video recording and display screen are fine, except the capture angle / view is very narrow. Comparing with Arlo, you will need three camera 's of Defender vs two camera's of Arlo to do the same job.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT BASIC SECURITY SYSTEM

    Posted
    bear
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    VERY EASY TO INSTALL. PLUG AND PLAY. WORKS GREAT FOR WHAT I NEEDED. SINGLE-CAMERA IS FULL SCREEN, BUT THE SPLIT-SCREEN IS NOT AS SHOWN OR PROMOTED. THE SPLIT-SCREEN IS MUCH SMALLER THAN REPRESENTED AND HARDER TO SEE.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great system

    Posted
    Mick
    • Verified PurchaserVerified Purchase

    Installed in lambing barn so we could watch from the house. Has worked well and saved us several trips to the barn. I.m impressed how well the speakers work as we can also hear what is going on. Great product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Camera System

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this system. Quick and easy set-up right out of the box. I have yet to lose signal once even, and I live in a 3000 square foot home! Definitely worth it and at a good price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very good intermediate unit

    Posted
    pokey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    very well made cameras. good color quality. very easy to install and set up. only negative is the control stick for input. seems fragile. overall good product for the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    nice camera

    Posted
    mule2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was just what i needed for security around my garage it works great good pictures , when best buy had the camera on sale for $169.95 i should of bought two.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Pictures are deceving

    Posted
    Max757
    • My Best Buy® MemberMember

    I bought this security set not knowing that the cameras required a power source pictures don't show power cable coming from the camera need to show what you are selling I returned it for that reason

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Seems to work as advertised

    Posted
    Racer
    • Verified PurchaserVerified Purchase

    Haven't got them permantly mounted yet, but works as I was hoping and fits my needs .Will not work at night looking thru glass as someone else previously noted.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera for a low budget.

    Posted
    Eyespy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an okay camera with minimal features. Pretty simple to use. Plug and play. The picture quality is not the greatest but for the price it's acceptable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great investment

    Posted
    menyon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best purchase ever. I feel this is a great investment for a home owner. It gives me a great since of security. yes, I would certainly recommend it to others.

    I would recommend this to a friend