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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 260 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers highly value the speed, portability, and price of the 2-in-1 13.3" Touch-Screen Laptop. They appreciate its fast performance, compact size, and reasonable cost. However, some users have concerns about its battery life, occasional freezing, and fan noise during gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 260 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    OMG! LOVE THIS COMPUTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! LOVE THIS COMPUTER! I AM NOT TECH SAVVY AT ALL, BUT IT WAS A BREEZE TO START UP! THE KEYS ARE NICE AND STRONG AND LOVE THE BACK LIT ON THEM TOO! THE EST PART IS THAT I GOT THIS ON THE "DEAL OF THE DAY"...WHAT A BARGAIN!!! I ALSO USED MY REWARDS TOG ET MORE OFF!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, fast speed, great touch screen, got it for a great price

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Utilized this laptop for University level Electrical Engineering embedded programming and testing utilizing software designed to interface with the Analog Discovery. Easily handled all the tasks I threw at it, and has decent battery life for the performance. The SSD isn't the fastest, but hands down beats a normal HDD. Overall solid product for school related things, and with some tweaks here and there, great performance with a small package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for college

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works great but there is one issue with WiFi connectivity. This is the second laptop I got, after the first one (open box) had a significant connectivity issue. I returned it and got this current one I have. This one has these issues, but far less often. Occasionally, upon restarting the laptop, the WiFi doesn't work correctly and needs to be reset. Other than this, the laptop works great, the screen is a good size, the device is great for running engineering softwares for school.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Does what I need it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the computer....I'm a AMD fan anyways....probably going to upgrade to a bigger SSD tho....price is good for what you get....I paid 699.00

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Portable

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Much lighter then my previous laptop making traveling with it a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Student Machine. Highly Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has a very premium look and feel, despite its reasonable price. The aluminum body looks clean and feels smooth. The battery life is very reasonable, and the screen is sharp. The edges on the bottom are slightly rough, but that's not a deal breaker for me. Also, I'm a trained laptop tech, and this computer is fully upgradeable, with 2 RAM slots, an M.2 NVME slot, and a SATA port for a 2nd hard drive. Also, Dell did me a solid and included the 2.5" SATA drive cage and cable! ASUS, HP, and Lenovo don't do that. Often the solder the storage and the RAM to the motherboard, just to save a few bucks... Really like the computer and looking forward to 2-3 years or so of happy computing! (The computer will probably last longer than that, but I prefer to spend half as much on a mid-tier machine and replace the laptop twice as often. I personally get more utility that way).

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Awesome value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and perfect size! Feels like a $1000 laptop! Fast and boots quick. Good job dell

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    good workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop- i would rate higher but the bezel around the screen is a little too big.. the computer is really fast thought

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 4 out of 5 stars

    Good quality. Not faster as I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Portable. Lightweight. Pros: good for use in classroom, or in flights. Cons: not so fast as I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    My favorite device for on the go computing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop because of two things. One, it has a touch screen which makes it double as a table, two it has a very powerful processor that can actually play some older games at high settings or some new games at 720p and low to medium settings. It is extremely fast for start up and it has a good amount of ram to go with it. I love this and would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Powerful portable laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is portable and powerful. Recommended if budget allows.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Powerful Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop had great processing power and graphics processing power! Could, and should, have better battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this laptop. This was a replacement for an older laptop. I was looking for something with more power and portability and this laptop fit the bill. The option to fold 180 and turn it into a tablet is a neat option. I was a little worried about the speed and multitasking abilities of the Ryzen 7 but it has performed wonderfully.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It a good laptop for basic work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell 2in 1 Inspiron has good looks .Poor battery . The SSD drive fills up fast .The boot up process is quite impressive .But on a long run of say an hour have sensed heating and also sound .And that would be a bad choice if ur using it on a tablet mode .

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Jonnyboy8289,

      We appreciate your feedback and we're sorry that your computer's battery is not lasting as long as you'd like it to. We'd recommend the following tips to help extend your computer's battery life:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If you'd like to keep your computer at a cooler operating temperature we'd recommend the following tips:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      We hope these tips help your computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our son’s graduation gift. He loves it! It is powerful and he can use it at school.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality and Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop in August for a high school student. I wasn't looking for a high-end machine but want something that would last at least through highschool. After several months of usage, I think we found the right fit. Out of the box the machine has done well. She has now taken an interest in photography, so we shall see how it handles this demanding task. But so far it has been a good machine.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Perfect Valentine's gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop as a Valentine's gift for my wife. She loves the portability and also the display. I was initially skeptical about the AMD processor, but the laptop has responded so well even when put to heavy tasks. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 2 out of 5 stars

    Decent but buggy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this laptop is an improvement over my old laptop; it is smaller and lighter, overall much more portable. Being able to change to stand mode is handy for streaming movies, and tablet mode is fairly intuitive. That is all the praise I can give. This laptop has crashed on me 3 times now as of initial use, with a message saying the hard drive is not installed; turning the laptop back on fixes this but it is still alarming. I see no noticeable difference in processing speed compared to my previous laptop of 2012, which had less RAM and did not have an SSD hard drive. In summary this laptop is not worth the price.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Victor,

      Our team is glad to learn the improvement from your previous laptop and you're enjoying the lightweight of the AMD Ryzen. However, we regret to learn about your computers' crashing. Our team would like to assist you with the troubleshooting steps below:

      Please perform a diagnostics test:
      1. Power off the Dell laptop PC.
      2. Disconnect any peripherals connected to the PC. Connect the AC adapter (charger) to the PC.
      3. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
      For additional steps please visit https://dell.to/2Umg1of

      We welcome you to call tech support - at your convenience - for additional assistance, 1 (800) 999-3355 and thanks for taking the time to provide feedback.

      Best,
      Chris Dell

  • Rated 4 out of 5 stars

    Excellent little laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first AMD powered computer and so far this one has been quiet impressive. The set up went very well, one minor hiccup. The cursor turned invisible after installing Chrome, odd, but fixed with a reboot I need some additional storage capacity and will look into upgrading, adding SSD. Anyone got any experience with upgrading this model laptop?

    I would recommend this to a friend
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