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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 260 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers highly value the speed, portability, and price of the 2-in-1 13.3" Touch-Screen Laptop. They appreciate its fast performance, compact size, and reasonable cost. However, some users have concerns about its battery life, occasional freezing, and fan noise during gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 260 reviews
  • Rated 5 out of 5 stars

    Not the lightest but still portable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has been great so far. The 12GB of Ram and SSD make it boot up and operate very fast. Screen is nice and clear and colorful. Trackpad seems good, but I use a bluetooth mouse with it. Computer case itself has nice finish and keys are good. The computer is a little heavier than some others with similar screen size, but those will cost you way more. For the sale price I paid, this was a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer based on price and configuration. Computer exceeded expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast speedy laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for work. Processing speed is fast. No issues. Great laptop

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my lil bro and he loved it, it great and portable, easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up at geek squad.. performance is great and it is best Pc I've ever owned

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Very good laptop for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast processor light in weight back lite keyboard very happy with this product

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    A great little laptop!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's small and light - just what I needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2-in-1 For The Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 2-in-1 to replace a Dell XPS tablet that cost me about 3 times what this costs. To my surprise, this 2-in-1 performs as fast as the XPS and is equally competitive as far as being durable. It keeps the battery charge for a very long time in standby mode than the previous laptops I have had.I would recommend this to someone on a budget who still wants a good performing laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's small, lightweight and easy to travel with. Its packed with great features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent speed but crazy loud

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I complained about this cooling fan right from the start. Now it's like a constant loud buzzing sound that can be heard from other rooms in the house. So great that I paid for the yearly tech support but no local stores are taking in repairs. Been dealing with the excessive noise since day one and the loud noise now for 5 months.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace my work computer, ended up liking it so much that I use it more for personal than work.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great value for everything I was looking for in a laptop!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay but with glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer sometimes glitches and camera is initially green when trying to connect webcam features.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 2 in 1 . Great storage. Great performance. Fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 3 out of 5 stars

    Nice computer, but it crashes with canva

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, light and nice design and look. but it crashes with canva

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      College,

      Thanks for your review. We're happy that you like your new Dell computer. We're sorry to hear that it's crashing when you use Canva. We'd recommend diagnosing the crashes with the following steps:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2KvXWfQ.

      You can read the full article here - http://dell.to/2u98Cct.

      Best,

      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    GB

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tutch screen Gb small Nice size Not for work

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Ameen,

      Thanks for your review. We're glad that your laptop is working well for you so far. We'd recommend checking out our Product Support Page if you do have any questions: https://dell.to/2K9bcKB.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the touch screen. Was easy to set up and start using right away.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dell is super fast and I haven't had a single problem yet with it.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flexibility,portability not to heavy, it's very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    powerful, lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Geeks quad agent. A powerful and lightweight laptop.

    I would recommend this to a friend
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