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Customer Ratings & Reviews

Your price for this item is $759.99
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Customer reviews

Rating 4 out of 5 stars with 260 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers highly value the speed, portability, and price of the 2-in-1 13.3" Touch-Screen Laptop. They appreciate its fast performance, compact size, and reasonable cost. However, some users have concerns about its battery life, occasional freezing, and fan noise during gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 260 reviews
  • Rated 4 out of 5 stars

    Performance at low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm completely satisfied with the purchase of this laptop. I don't have any complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, small, powerful, ultralight and beautiful !

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, and very compact also easy to carry out. I'm in love!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast processor!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is a perfect size and fast for college students. Battery lasts about 5 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning fast Dell laptop with SSD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've standardized on Dell and Asus computers at our aviation-focused business. This is the first time we've selected a Dell with the AMD chipset. Love it. Very well-equipped laptop with SSD, which is a must for our application. Great value as it was economically priced.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 1 out of 5 stars

    Less than a year, already dealing with Dell

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disclaimer: I bought it open box, which shouldn't mean anything considering I had the geek squad guarantee. The laptop works great, but freezes after 5-10 mins of use, even after a full OS reinstall. The problem showed initially, but I opted to keep the laptop because the only other alternative was a refund, and I needed the laptop (sales had ended that day). An OS reinstall/driver updates initially fixed the problem, but it came back in about 6 months, I tried to just deal with it but eventually it has come to wrestling with Dell for the past month. Not a great experience, but I guess this says more about open-box and the Geek Squad guarantee than the laptop itself.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Crashing

    Rated 3 out of 5 stars

    Not the best I’ve had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has crashed several times sinece getting it

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      CieraRankins,

      We're sorry to hear about the crashes that you've experienced with your computer. We'd recommend the following steps to diagnose these crashes:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2KvXWfQ

      You can read the full article here - http://dell.to/2u98Cct.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 2 out of 5 stars

    The Laptop That Failed Us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as a graduation present for my daughter and to send her off to school. The laptop was small and ran well, until you wanted to do something on the web or install any programs. It literally took about 12 minutes to download the FireFox installer. I couldnt even install after it was downloaded. I downloaded several times and each time I let it sit for an hour or two and it never finished. Windows Updates were even slower. I figured it may be the Wireless NIC driver. I downloaded it from another machine then copied to this nifty little laptop and could not even install it. I was about to wipe it and reinstall Windows but figured why put the effort to an out of box laptop. I packaged it up and took it back to the store. I eventually bought the same model laptop but with the Intel i5 chip. No problems there and it has been working great. Avoid this Ryzen 7 if possible.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great built

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product but the screen size is too small for many apps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for day to day activities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scream and the processor is amazing. Keypad is so smooth

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is fast. Is much more thanI expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels and works good. I only use it for college and my little business (photoshop) :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this laptop when it was on sale. This is a great computer and I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 2 out of 5 stars

    Froze constantly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great when it wasn't frozen. Which was only about 10% of the time. Granted to I work in IT, but should not have troubleshoot a device after just purchasing. Had it about a week before returning it back

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little laptop with some actual power to run things smoothly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent For College

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been excellent thus far. Ease of use for college work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starts up fast. Programs run quickly. Great versatility.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Don’t like all the added pop up add ons

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my daughter she loves it I wish I had one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, fast 2-1 Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has the Ryzen 7 CPU and it is performing as advertised. It is light and easy to carry around; great for traveling. This is suitable for work since I constantly have multiple office applications open as well as many browser web pages; no slowness!!

    I would recommend this to a friend
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