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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 160 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers recognize the 2-in-1 laptop's fast performance, touchscreen capabilities, and affordable price. They appreciate the stunning 4K display and find it suitable for office work and light gaming. However, some users have concerns about its battery life, overheating, fan noise, and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 160 reviews
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast computer with more than enough space!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first looked at the Dell 2-in-1 I was not sure if 500GB was enough storage space. Boy, was a mistaken. I have all the original information plus Office 365, several specialized software packages for my work installed. I have only used 25%! The speed in incredible and the portability and stability of the SDD is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great latop. Gives good performance for programming and other simple ms office applications. Maybe buy a fan to keep it cooler as ur clothes might block the vents. Didnt use it for gaming. However has decent performance for intellij ides.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for about a month now and have found it to be both fast and reliable. I did upgrade to win 10 pro immediately. The unit boots fast and the SDD drive make quick work of saving and retrieving files as well as loading programs. I do not use the tablet mode much but it is nice to have it. Same goes for the pen. Overall it is a fine machine.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast computer. Has a separate graphics card which allows it to refresh the screen quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great computer that’s a steal as open box purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased numerous open box items from Best Buy over the years, and this was one of the best deals I’ve made. For the configuration, I saved well over $400 for this in Acceptable condition. In reality, there was only a minor scuff on the rear corner which was easily remedied with a black marker; the rest of the computer was pristine. I ended up spending $811 for this, which I think is phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touchscreen

    Rated 5 out of 5 stars

    Great computer for all uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, screen touchscreen on point and fast when running softwares

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 3 out of 5 stars

    Poor Battery life and Cooling System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop gets heated up even if no major application is running. Good speed and very poor battery life.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi phoenix1302,

      We appreciate your review and we're sorry that your laptop is heating up more than you planned. We'd recommend these steps for keeping your laptop cooler:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If you'd like to increase the life of your battery between charges we'd recommend these steps:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Laptop itself is good, but there was a catch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop for a great deal. The laptop itself is great, only problem is it was registered from the previous owner. They could not reset it for me, end up talking to a bunch of people from different departments. Even calling Dell, still they could not fox the problem. I wanted to extend the warranty of my laptop. Since i bought it as open box. Few months later, i’m having some issues with the battery. It doesn’t last long enough as what the website description states. I’m thinking to replace the battery.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Anthony007,

      We're sorry to hear about the battery issues that you are experiencing. Here are some tips to help extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the keyboard, storage and speed! Would buy again...

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good laptop, meets expectation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well and I did not see any issues using it. It was a good buy for the discounted black friday price. Glad I took advantage. Btw, stylus/pen is included.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a good deal, I like all the specifications and it runs really good, just the keyboard layout could have been better, battery performance isn't up to mark.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop but graphics not enough for 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good RAM and specs, but 4K is too much to handle for the very low Nvedia graphics provided... Feeling down with tht... 4k videos not smooth too

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Light, fast and good battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to do some intense 3d calculations and cad files. I love the speed; the 4K UHD screen allows me to do more with the design platform due to the resolution. Haven't used the touch screen often but seem to be very responsive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for office use and light gaming. It's no XPS, but the build is solid. On sale this thing rocks.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the performance is up to my expectance. Fast, good graphics and good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    4k display

    Rated 5 out of 5 stars

    Great device for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device for my wife on Cyber Monday. It fits all her needs and she loves the 4K screen. Recommend this product for people that want features similar to the XPS 15 for a budget friendly price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    More advanced than macs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished i had bought 2.compared to the hp spectre with same specs, this is brighter, lighter and less footprint. Its still dell but the screen is bright and the price definitely makes me love this laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good catch for the Specs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has the best in class features and i got it for $972 (899 +tax) in a cyber monday deal Pros -Superfast -Best colour contrast -Premium finish -All features are best in class Cons -Abrupt fan start and stop -Heavy -Charging takes a lot of time. -Heat up during multi-tasking -Mat finish of laptop leaves finger marks. Same for the youch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop has excellent screen resolution and a crisp picture. The ssd is very fast along with the core i7 processor and 16 GB Ram memory. I have had no problems and I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast as a flash and very quick responding nice with AC protocol

    I would recommend this to a friend
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