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Customer Ratings & Reviews

Your price for this item is $1,119.99
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The comparable value price is $1,399.99

Customer reviews

Rating 4.2 out of 5 stars with 160 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers recognize the 2-in-1 laptop's fast performance, touchscreen capabilities, and affordable price. They appreciate the stunning 4K display and find it suitable for office work and light gaming. However, some users have concerns about its battery life, overheating, fan noise, and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 160 reviews
  • Rated 3 out of 5 stars

    First one died two days out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performing the Dell Driver updates bricked the laptop. Not even Dell could bring it back - it would not reinstall the OS. We have a replacement and so far so good but we will not authorize any Dell updates.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      jfahlsing,

      We're sorry to hear that your Dell computer stopped working for you. We're glad that you now have a replacement. If you'd like to run Dell's Support Assist App to help with the set up of your computer, this will ensure that all of the most up to date drivers and software are installed on your computer.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built computer. I have only had it for a couple of weeks but once I got it all set up it is working flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and love its screen size and performance. Very powerful and sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent purchase. Great quality and perfect for home and business use. Will last many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good configuration works great, like the addition of stylus to this laptop increasing ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These laptops are perfect if you have employees that work mobile often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is a good little laptop to have. Nice portable one easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did everything what it should. No issues I have found. Very satisfied so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for college and office going students. Suitable for all Students

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality computer for a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great laptop for those looking for a quality computer that is efficient, fast and powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to setup and use. Works great and SSD card is super fast.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fan is always running. Dell states that the laptop is not suppose to be on your lap. Then why do they call it a LAPtop?

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Manny,

      Thank you for your feedback and we're sorry to hear that your laptop's fan always seems to be running. If you'd like help with the fan noise we'd recommend the following tips:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that this update will help your computer's fan run less for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great 2-in-1 laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with everything I need. Fast to boot up and great resolution on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy for the money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment for the money. Good quality and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good support and update services; helpful with apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for any employees that are out in the field. light weight and durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super efficient laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a backup for my Maingear unit. Easy to run and ample services.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Less than decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop seemed a lot better than it was. It has a lot of RAM but it is very slow and the graphics suck.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Robert,

      Thanks for your review. We're sorry that your computer is not performing as well as you had hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it will help your computer run faster:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Loved It

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Fast Computer, And like USB C, Also Like it’s Camera it Has

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery drains quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blazing fast laptop if you have it plug in, battery drains quickly.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Danny,

      Thanks for your review. We're sorry that your computer's battery has been draining faster than you had hoped. We'd recommend the following tips to help improve your computer's battery life:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell