Customer Ratings & Reviews

Hi Xavi,

Thank you very much for your valued feedback. We are sorry to hear about the battery, graphics, and error message issues you are experiencing with your Dell G15 gaming laptop. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3PHXQ65

To help with a battery performance issue, we recommend changing the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.

You can read the full article here - http://dell.to/2vfXWf4

To help resolve error issues, please follow these steps:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.

Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn

If the issues with your computer are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi There Pinky56,
Thank you for taking the time to leave us a review of your Dell G15 Gaming Laptop. We are sorry that you are experiencing an issue with your device not powering on. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue. There is a link to follow if you need further assistance.
Perform a hard reset
A hard reset helps drain static electricity that may be causing the power issue. To perform a hard reset, follow these steps.
1. Turn off the computer.
2. Disconnect the power cable (for desktop computers), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
NOTE: For Dell laptops that have a nonremovable battery, learn how to reset real time clock (RTC) to recover your Dell laptop. For Dell laptops with removable batteries, see the user guide of your Dell laptop for step-by-step instructions to safely remove the battery.
NOTE: On select Dell Latitude laptops, learn how to use forced ePSA to recover from a POST or boot failure.
3. Disconnect all devices such as USB drivers, printers, webcams, media cards (SD/xD), except the keyboard and mouse.
4. Press and hold the power button for 15 to 20 seconds to drain the residual power.
How to troubleshoot computer power issues: https://dell.to/3JgFR5U
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hello JOEL,

Thank you for taking the time to leave us your review. We are sorry to hear that you experienced issues with your Dell G15 15.6 FHD 120Hz Gaming Laptop and have opted to return it. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.

If you have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Minhaj@Dell

Hi RaeK,
Thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We would love to help you at your convenience we recommend using the toll-free number or chat link provided below to reach a member of our Dell Support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hi Gin4,

Thank you for taking the time to leave a review of your G15 gaming laptop. We are sorry to hear that you were experiencing an issue with your battery holding a charge and that you had to return your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products. I have provided the number and chat link below to our Dell support team if you need further assistance.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hey NancyC,

Thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of products Dell intend to deliver. We would love to help you resolve your issue but will need a little more information. We recommend using the toll-free number or chat link below to reach a member of our support team.

We recommend that you contact Dell directly with the information below if you need further assistance.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell

Hi SumanthW,

We value your feedback and want to thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are not completely satisfied with your device and are experiencing an issue with your screen and Rom failure. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

We recommend that you contact Dell directly with the information below if you need further assistance.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell

Hello NewSchool,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Dell G 15 gaming because of its software programs and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear TerminatorT900,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Dell G15 gaming computer because of the slow performance and freezing issues and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hey There Madman2011xz,

We value your feedback and want to thank you for taking the time to leave us a review of your G15 Gaming Laptop. We are happy to hear that you are enjoying your device. We have noted he details of your statement and will use them to improve current and future products. If you need further assistance, I have provided the toll-free number and chat link below for your convenience.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Sincerely,
Summer@Dell

Hello There AmandaM,
Thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are experiencing power issues with your device. That is not the type of feedback we like to hear from our customers, or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How to Troubleshoot Computer Power Issues: https://rb.gy/5x58s
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell

Dear LaisC,
Thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are experiencing an issue with your device. We would love to help you try to resolve your issue but will need a little more information. Below I have provided the toll-free number and chat link for our Dell Support Team. At your convenience we recommend reaching out to them for assistance.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hi There AntonioOcampo,
We want to thank you for taking the time to leave us a review of your Dell G15 Gaming Laptop. We are sorry to hear that you were not completely satisfied with your device for gaming. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell