Customer Ratings & Reviews
- Model:
- G15RE-A386GRY-PUS
- SKU:
- 6510326
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the strong performance and good graphics of the G15 15.6" FHD 120Hz Gaming Laptop, along with its attractive price and display. However, many also cite concerns about the battery life and weight of the device. Some users also noted issues with the limited SSD storage expansion options and occasionally slow boot times.
This summary was generated by AI based on customer reviews.
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop I recommend a 100 % . Better with a monitor screen
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing i love it good system to play fortnite …..
I would recommend this to a friendStay Away!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is too slow and the screen is horrible. There are much better options around the same price point.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Mikeyg,
We appreciate you taking the time to leave a review of your G15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with the performance of your device. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to assist you in resolving your issue.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Started booting up very slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the computer at all. It is very fast and does have a great video card but it started boot up very slow. It takes about 3 to 4 minutes to boot up windows now. Not sure what's going on
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Blido,
We appreciate you taking the time to leave a review of your G15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with the performance of your device. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
My laotop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was suppose to be delivered next day. It was a week later. Upon attempting to set up gives constant errors. Have to return for new devuce
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Krystal,
We would like to thank you for taking the time to provide us with your feedback. We apologize for the late delivery of your Dell G15 laptop and we are sorry to hear you are having issues with its setup because it is giving you errors. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Below I have provided troubleshooting steps with the full article that can help resolve the issue.
Here's the steps to help resolve your restart issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn
We also recommend that all drivers are current and updated. Please see the link below for the drivers and downloads page for your Inspiron, where you can check for any applicable updates.
Drivers and Downloads page: https://dell.to/3PHXQ65
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Crashed and would not get past bit key
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It crashed after 1 week. Sending it back this coming week
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There DonnaB,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your G15 Laptop and have made the decision to return it. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your device using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Best Regards,
Summer@Dell
If you continue to experience issues, we recommend reaching out to Dell Support at 1-800-624-9896 or with our chat link https://bit.ly/DellSupportTeam
- Pros mentioned:SpeedCons mentioned:Boot time
Great but misleading
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for beginners but it is not 120hz refresh rate display, it is locked to 64hz. I was disappointed with that as it says it does have a 120hz refresh rate but it will not allow you to change the refresh rate even if you update the drivers. Overall it runs great. The speed is alot faster than what i originally expected (except for the long boot up time) its worth the price if you dont mind having a 64hz refresh rate
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Ashton,
Thank you for providing feedback and taking the time to leave us a review of your Dell G15 gaming laptop. We are sorry to hear that you are experiencing an issue adjusting the refresh rate on your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a link to a youtube video to help resolve your issue.
How to change monitor refresh rate: https://bit.ly/3Wkn78K
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
- Cons mentioned:Heat, Weight
Not what I planned on buying but the best decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop that has the specs to meet my needs. Only drawbacks are weight and runs hot but I use it with a fan underneath.
I would recommend this to a friend - Pros mentioned:Speed
Powerhouse for under 1200? KILLER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ryzen 6800H crushes in performance. That paired with the new 3050 Ti brings great value for a GPU. This is a great laptop a tier down from Dell's Alienware line!
I would recommend this to a friend I just love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy with this computer, has more features than I thought.
I would recommend this to a friend- Pros mentioned:Performance
Best Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop Is A Fastest One! And It Can Work On Gaming! This Is A Amazing Laptop!
I would recommend this to a friend Common Issue?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for Christmas. First one lasted 3 days black screen of death. Took to Geek Squad determined internal failure. Received another new one at no charge another 3 days same issue again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear SadMacUser,
Thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with the black screen of death. That is not the type of feedback we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How to fix display issues: https://bit.ly/3ZohitF
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell