Customer Ratings & Reviews
- Model:
- G7620-7775BLK-PUS
- SKU:
- 6519388
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the G16 laptop's performance, graphics capabilities, and value for its features. Many appreciate the ample RAM and ease of use, while also noting the keyboard's comfortable feel. However, some users point to shortcomings in battery life, heat management, and the touchpad's functionality, along with occasional fan noise.
This summary was generated by AI based on customer reviews.
Very pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Except for the fact that there is no number pad like my previous laptop I am very pleased with this device.
I would recommend this to a friendwonderfully
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, I can say it doesn't make any noise. you can use it easily
I would recommend this to a friendfantabulous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, nice, perfect, groovy, loving it, smurf-er-if-ic
I would recommend this to a friendAll good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, still getting used to not being a MacBook anymore
I would recommend this to a friendGood price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent setup and cheaper then the big online companies from Bestbuy
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer very nice charger very marge very good
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Very functional and portable. Recommend.
I would recommend this to a friendGreat gaming/laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont trip off these reviews these people are being picky this laptop is great and it does the job especially for the price im happy with it ,nice a smooth
I would recommend this to a friendPoor thermals
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the p3ice but instant throttling 100c even if browsing. I returned it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi DongDraper,
Thank you for taking the time to leave a review of your Dell G16 gaming laptop. We are sorry to hear that you were experiencing an issue with the thermals on your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Dell G16 7620
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should not have trusted dell. Its not the laptop i wanted. I thought i got a discount when i bought it but it is the worst laptop for its features. Dont buy it.
No, I would not recommend this to a friend- Cons mentioned:Heat
Worst buy ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy a Dell again. It overheats when uploading files to the cloud, so I cannot leave unattended. My last computer was an HP which lasted over 16 years.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings CarolM,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your G16 Gaming Laptop. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Cons mentioned:Heat
Constantly Overheating and Crashing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total Garbage. Constantly overheating. The alleged thermal cooling is bs.
No, I would not recommend this to a friend Bad laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bad laptop don’t buy it there are some problems with the gpu of nvidia each time to update the drivers the pc didn’t work the gpu, the support of dell didn’t fix this trouble.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Limlim,
We appreciate you taking the time to leave us your review. We apologize for the issues you are experiencing with your Dell G16 Gaming Laptop because it doesn’t work correctly after updates. We are sorry to hear that Dell Support Team member was not able to resolve this issue to your satisfaction. Feedback like yours helps us improve our future products and services.
Below I have provided troubleshooting instructions with the full article that can help resolve Windows update issues and two articles that can help you with Dell update issues.
Windows Update – General Issue Fixes
1. A basic restart will always be a good first step for many situations.
2. Cancel the current update process and click "Check for Updates" again.
3. Reboot the computer in clean boot and reattempt the updates.
4. Note down the KB numbers for the updates that are having issues installing, boot into safe mode, and search for them on Microsoft’s site.
5. Repair your Windows installation and try again.
6. Delete all partially or fully downloaded Windows Update files.
Windows Update – General Issue Fixes: https://dell.to/3y5Y4ds
Dell Update and Alienware Update - Overview and common questions: https://dell.to/3CQWGhL
Dell Update User's Guide: https://dell.to/3Gnmrb5
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out Dell Support Team at the information provided below. We hope that the next representative you speak with can help resolve your concerns.
We look forward to making this right for you!
Should you need further assistance, please contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with NO CHARGING CORD and was dead upon arrival I am beyond disappointed....$1000 and no charging cord
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Josh,
Thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you did not receive a charging cord with your device. That is not the kind of feedback we like to hear from our loyal customers. We have noted the details of your statement and will escalate them to our quality team for improvements on future and current products. Please reach out to our support team at your earliest convenience so that we can help you resolve this issue. I have provided the toll-free number and chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Disappointed!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop restarted several times after it ran into a problem and needed to restart. That's just while transferring data. There are a few other glitches that I'm not happy about. I cannot recommend this laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you for taking the time to leave us your review. We sincerely apologize for the restart issues you are having with your G16 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on how to solve restart issues here: https://dell.to/33Y2KFn
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Best,
Jay@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Quality Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm extremally disappointed. This is my first dell computer as well as gaming computer and right out of the box my backspace button barely works and is sunk in.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Nathan,
Thank you for taking the time to leave a review of your Dell G16 Gaming Laptop. We are sorry to hear that your backspace button is not working properly. That is not the type of product Dell intends to deliver to our customers. We have noted the details of your statement and will use them to improve current and future products. We would love to help you we recommend reaching out to a member of our support team with the information provided below at your convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
- Pros mentioned:Speed
Not just for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. I did not purchase it for gaming but for use in my office. It is lightning fast and serves me well.
I would recommend this to a friend gamer laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, not a gamer but this lap top isnt bad for the price i got it at.
I would recommend this to a friendGOOD BUDGET GAMING LAPTOP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FOR THE MONEY THIS IS A GREAT BUY AND A GOOD LAPTOP
I would recommend this to a friendDell customer care is the worst.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time with this computer. I bought it and it was broken. Dell customer care has very short hours and the repair or replacement times are always eight days at the earliest.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Happy,
Thank you for taking the time to leave a review of your Dell G16 Gaming Laptop. We are sorry to hear that you did not have a good experience with our customer support team. That is not the type of feedback we like to hear from our customers. We would love the opportunity to help you resolve any issue that you are still having. We recommend using the chat link or toll-free number I have provided below to ensure that you reach a Dell Customer Support Representative.
Regards,
Summer@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896