Customer Ratings & Reviews
- Model:
- G7630-9302GRY-PUS
- SKU:
- 6579779
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the G16 16" 240Hz Gaming Laptop's performance and display quality, with many praising its speed and sharp visuals. The ample RAM is also a plus for many users. However, concerns exist regarding battery life and heat generation, with some users reporting shorter battery life than expected and experiencing excessive heat.
This summary was generated by AI based on customer reviews.
Dell Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, ordering process is simple. love it
I would recommend this to a friendWorth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great , I use it for programming . Battery life 5 hrs eazy
I would recommend this to a friendWorst computer Ive ever bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles turning on, takes ages, stays on black screen.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Irixia,
We value your feedback and want to thank you for taking the time to leave a review. We sincerely apologize for the numerous issues encountered with the Dell 16 13th Generation Gaming Laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
We have noted the details of your statement and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better and reviews like yours are helping develop products our customers love.
We'd recommend the following below steps to help resolve the issues :
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://url.dell.com/a53160
If you continue to experience any issues or need further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Heavy but great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop I like it so far ………………………………………………….
I would recommend this to a friendGreat computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing computer. Battery life is great. Amazing quality.
I would recommend this to a friendPerfect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, doing CAD/CAM design flawlessly. Love it
I would recommend this to a friendMy favorite laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes it very much, he said at last he got what he was dreaming for a long time
I would recommend this to a friendDone with Dell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have worked in I.T. for a decade and a half in Dell environments and have never had as many issues as I have had with this device. First two weeks with the device and dozens of system and software crashes ranging from simply signing in and full system crash, full system crash from web browser usage, full system crash from Lightroom usage, and lots of software and game crashes. Nvidia support blames Dell, Dell support runs through everything I already told them I did then says nothing is wrong. Do an OS reinstall and test it some more.
No, I would not recommend this to a friend- Cons mentioned:Heat
Not Bad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its a good gaming laptop with good specs too , the only thing bad about this laptop is the speakers are actually so bad and the quality of the speakers are terrible so thats something just to keep in mind if you care about that, and this laptop does have another empty ssd, but its only for 30mm SSDs.And it does have 3 usb ports only too but I do like the laptop alot.It doesn't really heat up too alot if you want to game on this obviously buy a laptop cooler it don't cost much and I always have this laptop plugged in when on the game too.
I would recommend this to a friend - Cons mentioned:Battery life, Weight
Terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I have ever seen and the reason I will never consider purchasing from dell again. The laptop is listed as having a six hour battery life and you are lucky if the battery gets to two hours, dell will not do anything about this and now I'm stuck with an expensive and heavy piece of plastic if you want to play games seek any other device because this is a good way to waste your money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear GregorioO,
We value your feedback and want to thank you for taking the time to leave a review of your Dell 16 13th Generation Gaming Laptop. We sincerely apologize for the battery performance issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
Battery operating time varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. Below, I have provided steps with the full article that can help you improve the battery performance of your laptop.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 11 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you are still experiencing issues, we would also love an opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
