Customer Ratings & Reviews

Hello EduardoA,

Thank you very much for your feedback. We sincerely apologize for the intermittent shutdown/crashing issue that you encountered with your Dell G16 Gaming Laptop.
We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
Feedback like yours helps us improve our current and future products.

Should you encounter issues in the future, I have provided troubleshooting steps with the full article that can help resolve the issue.

Here are the steps to help resolve your issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.

Computer restarts or shuts down intermittently, locks up, stops responding, or an error occurs: https://dell.to/33Y2KFn
You can also read the full article on solving PC crashing issues here: http://dell.to/2u98Cct

If you are still experiencing issues or have any other concerns or questions, Please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Minhaj@Dell

Hello Countryman,

Thank you for taking the time to leave us your review. We are sorry to hear that you are not completely satisfied with your Dell G16 Gaming Laptop due to the issues you are experiencing with the performance of your laptop’s battery. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.

Below I have provided a few troubleshooting steps with the full article to help you with the battery performance issues:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.

How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4

If you still experience any issues after you have finished troubleshooting your laptop using the steps above, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Minhaj@Dell

Hi Chris,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Dell G16 Gaming Laptop Computer. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

Here are the steps to help resolve your issue:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM

You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct

If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.

We look forward to making this right for you!

If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Summer@Dell