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Customer Ratings & Reviews

Your price for this item is $722.99
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The comparable value price is $849.99

Customer reviews

Rating 3.9 out of 5 stars with 277 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are positive about the G5 15.6" FHD Gaming Laptop's performance, especially considering its price, and also appreciate its graphics capabilities and relatively easy upgrade options for RAM and SSD. However, customers are negative about the laptop's tendency to overheat and generate significant fan noise, along with its shorter-than-expected battery life and limited storage capacity. Some also found the laptop to be heavier than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 277 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Overall, the computer cost too much.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works well. I have not learned to okay the games yet, and also the various programs.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good machine for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hardware for the money. Runs a little hot and is large otherwise it is great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Would buy again but needs a better battery

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but battery dies quickly when just browsing internet

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good price for it so far so good ,no problen whit it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Large power supply

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Only downside it the very large power supply.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great family laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop to replace one that finally died and we couldn't be happier! Easy to use, great features, and does all we need and more. We use it to store photos and files, surf the web, and even for a little gaming. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    DELL G5 Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My recent purchase of a DELL G5 laptop to replace my previous DELL laptop went smoothly. The GEEK squad downloaded the programs and data onto the new machine expertly. The G5 is a great improvement, both faster and the display is excellent. I highly recommend this machine and Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. My wife loves it. I would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell g5 se

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall handled all the games i wanted to play at above 60fps on high/high-medium. The screen i pretty okay, worked for watching videos and games. Battery was surprisingly good when not gaming, i got about 6 hours or so. There was a big issue for me though that bumped it down 1 star. None of the new bios or dirvers were installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer terrible custom service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the only helpful people are the salesman who helped me pick this out. I had to get it because Geek Squad had to help me get my other computer fixed under the protection plan but really couldn’t help me at all and wasn’t very kind customer service with Geek Squad 0/5 but the salesman helped me find the cheapest computer for the best price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pew pew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overalll, very happy with the device. Its still fairly new, so in my experience, time will tell how happy i remain. I feel its a tad high on the price, but it does provide great quality gaming. Im an old school gamer (EQ, EQ2, etc), so im definitely able to play at a higher quality settings without losing much performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy to use. Enjoy the red glow of the keyboard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for kiddos online school. Very pleased with performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thoroughly enjoying this laptop. I have a monitor connected so I can use both screens. It randomly but not much will blue screen and restart. I play WoW: Shadowlands on it and get 60fps most of the time in dungeons and questing on good settings and 1080p.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son saved his money and bought this laptop for gaming. He gives it great reviews and says it runs everything he wants to play without any issues. It was an open box that had a scratch that was basically unnoticeable. The BB employee had to point it out to us.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Just bad lol

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At least they tried. Do not buy this laptop unless you can get it open box for less than $500. Even then you're better off with a 1660ti machine. Idles at 75c. 99c while browsing the web.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Scott,

      Thank you for your review. We are sorry to hear about your G5 getting hot. We can understand how frustrating an overheating laptop can be. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series that was just released and you can download the update here - https://dell.to/3dc7cWd.

      To better manage system thermals, open the Alienware Command Center and select out of 4 different thermal profiles as well as performance output to your preference. These include Cool, Quiet, Balanced, and Performance thermal profiles. This will ensure system temperature is managed to your preference. We hope this helps with any overheating issues that you are experiencing.

      If you still come across issues with your laptop overheating, you can contact Dell directly with the information below via Chat or Call.

      Best,
      Wendy C.
      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use Would recommend for everine

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Amazing gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great! It does get hot at times when playing games but if you get a good laptop cooler it can def bring it down 5 deg celsius. Highly recommend for first gamig laptop because at these prices it cant be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It pays itself off...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this laptop for $580 what a deal by itself! It was a shelf display needed a charger ($40) and have been mining ETH @ 34.5 mh/s so it makes about $50 a month. Hoping to have half of it paid off.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great machine for a great price!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop! I actually had to purchase this for work because I needed the speed of the processor and it’s fantastic. I’ll always look for an open box deal in the future because I got a great machine for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though gaming machines are notorious for running hot, when this one is used for the "tame" stuff, like writing or Facebook, it works just great. The non-glare screen and backlit keyboard make for pleasurable use.

    I would recommend this to a friend