Customer Ratings & Reviews
- Model:
- i5505-A685GRY-PUS
- SKU:
- 6409419
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 3.9 out of 5 stars
Customers are saying
Customers are positive about the G5 15.6" FHD Gaming Laptop's performance, especially considering its price, and also appreciate its graphics capabilities and relatively easy upgrade options for RAM and SSD. However, customers are negative about the laptop's tendency to overheat and generate significant fan noise, along with its shorter-than-expected battery life and limited storage capacity. Some also found the laptop to be heavier than expected.
This summary was generated by AI based on customer reviews.
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop has alot of power and is fast. I've only played world of warcraft on it so far and it's been great. The fans are so quiet at full speed and I can barely hear them. The battery only lasts for 1 hour 30 minutes but that's playing on highest screen brightness.
I would recommend this to a friend- Pros mentioned:Speed
Love this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!! What a difference a great laptop makes. Less frustration and overall happy customer!! This computer is super fast and keeps up with workload of pictures, social media posting, grqphics etc. LOVE IT!!
I would recommend this to a friend - Pros mentioned:Performance
Happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the computer. Wish the colors were sharper. Not sure what you could get that was better for that amount of money. Loads quickly, plays video smooth.
I would recommend this to a friend OPEN BOX - NO CHARGER
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box laptop at honestly a great price BUT would have been nice to know before I got home...90 miles away... it didn't come with a CHARGER.
I would recommend this to a friend- Pros mentioned:Ssd
Great so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming. The duo of AMD GPU and CPU is a killer good combo. Great features. Upgraded to 32GB RAM and added a second 1TB NVME SSD.
I would recommend this to a friend - Pros mentioned:Performance
Great for Mining
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A champion of a laptop. I have a few of these bad boys mining ETH 24/7 for a little over 4 months. 0 drops in performance, 0 crashes, and 0 performance issues.
I would recommend this to a friend - Cons mentioned:Battery life, Weight
Rerturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I retirned becaise computer so too heavy and batteey was huge.ordered a different Dell computer.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello BBBob,
Thank you for your review. We are sorry to learn that the weight of your G5 and the size of the battery weren't meeting your expectations. We really do appreciate your feedback and will use it to help improve our current and future products. We are glad to learn that you got another Dell computer that is meeting your expectations. If you come across any further questions, issues or concerns, please visit the Support Page of your new computer.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
great gaming computer for beginners
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great choice for beginner gamers. good graphics and has an easy to follow setup. recommend getting more memory
I would recommend this to a friend- Pros mentioned:Performance
It works!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for work so that I can do zoom meetings, spreadsheets, and videos. So far, I have been very pleased with it's overall performance as a work laptop.
I would recommend this to a friend Great laptop but has issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop ..But.. it gets very warm.. 90°c warm. I actually had to turn off the boost and that helped a bit, but it still is toastier than I like so I think under clocking and /or undervolting might be best.
No, I would not recommend this to a friend- Cons mentioned:Heat
Nice gaming laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is awesome. Peolle say it runs hot, but they just need to make sure they have l the right updates and drivers. Also check out online forums for proper setup.
I would recommend this to a friend - Cons mentioned:Heat
HOT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stayed hot, even with cooling fans underneath. I love Dell, but this one made me really consider something else
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for sharing your experience and for being a Dell loyal customer. We are sorry to hear about the overheating issue you have mentioned. One option to help with the overheating concern is to make sure that your BIOS is up to date. Recently a Bios update was released and you can download it here: https://dell.to/2VuwoRR. If you run into trouble with your system overheating after the update, please use the information below to contact Dell Support directly.
Best Regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Performance
Excellent Gaming computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this labtop was the best thing I could have done, not only is it great for the games I play. Dell computers are really good ones, not to mention the price.
I would recommend this to a friend - Pros mentioned:Ssd
Nice all around laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable and durable gaming pc. Great frames and strong enough for any game and/or mining crypto all around great laptop for price.
I would recommend this to a friend - Pros mentioned:Graphics
Great camera!! Great gaming laptop for beginners.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this computer!! I originally was looking for a computer for school and then I saw this one. It was a perfect match, I use it for school and gaming.
I would recommend this to a friend - Cons mentioned:Battery life
Love dells
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, bad packaging it was flopping all around in side box. No booklets ,Battery was bad ( still is )
I would recommend this to a friendBrand response from YourDellTeam
Posted .Rollin,
Thanks for your review and we're sorry to hear about your experience with your computer so far. If you'd like to read the setup manual for your computer you can find it here: https://dell.to/36YtlVH.
Here are some tips to help with your computer's battery:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
Best,
Bryan
1-800-624-9896
busted hard drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop on the 10th of September, and in less than a week I started getting messages on my laptop about there being an issue with the hard drive and it doing forced restarts that I couldn't control. It was an open box product, but I would have thought that sort of thing would have been looked over before reselling the product. I had to send it into Dell, and I bought the laptop for school, so it has been a very inconvenient start to a new ish computer.
No, I would not recommend this to a friend- Cons mentioned:Fan noise
Super BAD battery time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop for Photoshop and Illustrator editing. I don’t play games on it. No lie, just surfing the web and using my email, the longest the battery last is 2 hours. The battery drains so fast. I gotta take the charger everywhere, oh and did I mention the battery charger is super huge and weights like 5 pounds. Super bad laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thanks for taking a moment to share your feedback and response. We are sorry you're having issues with your battery runtime and we would love to assist you as soon as possible. Your feedback on the battery charger size and weight is incredibly valuable as we build current and future products. We recommend using this link to check the battery health on Dell laptops - https://dell.to/3nEbRmb. It can assist with maximizing and troubleshooting any possible issues with your battery.
We recommend accessing the link above to resolve your battery runtime issue. If the issue persists, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Weight
Good per dollar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good, but very bulky heavy. Best Buy listed item as open box fair, but still am missing an"essential" charger
I would recommend this to a friend - Pros mentioned:Performance
Best Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son just loves his new laptop! He can finally keep up with his friends on the game.
I would recommend this to a friend