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Customer Ratings & Reviews

Your price for this item is $722.99
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The comparable value price is $849.99

Customer reviews

Rating 3.9 out of 5 stars with 277 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are positive about the G5 15.6" FHD Gaming Laptop's performance, especially considering its price, and also appreciate its graphics capabilities and relatively easy upgrade options for RAM and SSD. However, customers are negative about the laptop's tendency to overheat and generate significant fan noise, along with its shorter-than-expected battery life and limited storage capacity. Some also found the laptop to be heavier than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 277 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for all my gaming needs. Runs fast and I can even use my VR headset with this. Definitely great for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this laptop for my grandson as a gift he loved it . The red back light is awesome the keyboard is very easy to use .

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, it is upgradable. Works fine. Doesn’t heat up. Great price. Overall very satisfied with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system it has been a big help with gaming and other projects got the unit on sale which made it a better deal

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. I don’t play games but love the speed and size of computer for price was a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy with my mom, who needed a laptop for work so she didn't need to check one out all the time from IT. She spoke with one of the employees there and said what she needed it for and what she does and this was on of the ones recommended to her. After browsing a bit she chose this one. It works as described and is more than enough for what she needs for at work. Storage is the perfect amount and everything on the laptop runs smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking for a good gaming laptop under 1k it has been a great decision. Really interesting and beautiful design

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking at the one that had the bigger hard drive, but it was not in stock. This one still meets all my needs at the present time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it for work yet, but is the perfect pc for all of my home needs thus far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty goof

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to run well and the fans aren't to loud. occasionally the mouse pad doesn't register when i click but overall its a good laptops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell GS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I do not use my laptop for gaming. mainly just email and surfing websites.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it's a good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's a good laptop it only comes with one program for pictures Fred to be this expensive it should come with more than just one program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great school computer for my kid. He can play some games and it didn't break my wallet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make sure you have the right cords!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were disappointed, we got home and realized that the wrong cord (180 was included the 240 was supposed to be with it) was with the equipment. When we went back, the only solution they offered was for us to go buy the correct one through Dell. They admitted it was their fault but said they couldn’t fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great computer for the price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was bought for school and it exceeds the expectations that I had for it. Great processing power and speed. Definitely a good laptop for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Great for tinkers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Sadly this laptop needs more support from Dell. Requires lots of setup and finding the right BIOS from Dell. Crashes often and unreliable. Feels a bit cheap as well. Only buy if you like tinkering with your purchase.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello TechHeadDan,

      We want to thank you for your valued feedback. We are truly sorry for the crashing and restart issues you are experiencing on your G5 15 Special Edition Gaming Laptop. Below I have provided steps with the full article that can help you troubleshoot and resolve the issue.

      1. Search for Error Codes.
      2. Run a Computer Diagnostic.
      3. Run Routine System Maintenance.
      4. Update Drivers and BIOS.
      5. Check Air Vents.
      6. Check Safe Mode for symptoms.
      7. Update Windows.
      8. Uninstall, Reinstall and Update Software.
      9. Look for multiple Anti-virus Programs.
      10. Check for Malware.
      11. Use System Restore.
      12. Factory Restore or Reinstall Microsoft Windows.

      You can read the full article here - https://dell.to/33Y2KFn

      If you still experience any issues after you've finished troubleshooting and installing the updates, please reach out to us directly at 1-800-624-9896 or https://bit.ly/DellSupportTeam. Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Meets a gamer college students need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this to take with him to college. he is on it all the time. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great piece of technology, nice resolution and fps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mining

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using twelve for mining. makes about 2.50 a day. would not recommend for that. but works ok.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed to replace her computer as the plug was wearing out on the inside power connection. Pretty good so far

    I would recommend this to a friend