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Rating 4.3 out of 5 stars with 626 reviews

85%would recommend to a friend.

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Page 1 Showing 1-20 of 626 reviews
  • Rating 1 out of 5 stars with 1 review

    DEFECTIVE DESIGN

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    I purchased this product alittle over 90 days ago. I absolutely loved it at first. unfortunately, after using the 360 degree tablet view THREE TIMES my lap top screen has now began pushing forward when opening. After doing some research online, I have found SEVERAL other complaints on the exact same issue. Apparently when you use the tablet view the tight hinge puts pressure on the plastic srews and over time it breaks (please research yourself). I am a nursing student who needs a computer 24-7 and this defective product has me extremely upset. My refund/exchange policy with bestbuy ended 11 days ago. I resorted to dell warranty, after speaking to several different service support persons and 2 hours on the phone, I now need to send out this laptop to dell. I will be without a computer for up to 30 days. This very disappointing due to the fact It is absolutely a design flaw. I take great care of my products and to go through this without being at fault is extremely frustrating. Not to mention I've only had it for 101 days and have only used it minimal time. I have purchased several items at bestbuy over many years, this is a very disappointing situation.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      FRUSTRATE,

      We're sorry to hear that you needed to send your computer out for repair. If you have questions about your computer when you receive it back you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 2 out of 5 stars with 1 review

    Already stopped working 3 months later

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    This laptop is junk. I'm a grad school student and teacher so the only things I used this lap top for is education sites and websites for virtual teaching, such as Synergy. I bought this lap top on 4/5/2020 and today 7/11/2020 the lap top wouldn't turn on, saying it needed to be restored. I was forced to restore the computer or risk never using it again. Goodbye all files that were saved on the PC. If I were you, look for a different product.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Marissa,

      Thanks for your review and we're sorry to hear about your computer's performance. In the future if you have trouble starting your computer you can try these steps:

      1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
      2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
      3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
      4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
      5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
      6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
      7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

      You can read the full article here - http://dell.to/2uj1Sby.

      If you have technical questions about your computer you can check our Product Support Page here: https://dell.to/2Qk5Uh7.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 1 out of 5 stars with 1 review

    Not working - not getting help

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    This computer was purchased as a gift. The recipient did not realize there was an issue with it until after return period. Purchased Geek Squad protection and they said the issue was not covered. Will not connect to internet and therefore is useless. Why bother buying additional protection if they will not assist. I purchase many computers for my company through Best Buy and will not purchase again. I understand that you can purchase "lemon" products - but when you have only had it and tried using it for a month and Geek Squad protection is useless - why bother? Have had good experience with other Dell computers. Unfortunately this one is a dud and we are receiving zero assistance. Trying to call again. Will see where we get. Will update if Geek Squad and Best Buy stand behind this.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Robin,

      Thanks for your review and we're sorry to hear about the connection issues that this laptop is experiencing. Have you tried to reach out to Dell's Technical Support Team? You can seek additional assistance here: http://dell.to/2sH7Qlm.

      If you'd like to troubleshoot the connectivity issues, you can follow these steps:

      1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
      2. If the issue persists, proceed to step 3.
      3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
      4. Power ON the Modem, and wait for it to boot fully.
      5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
      6. Power ON the Dell system.
      7. Open Network and Sharing Center
      8. In the left side navigation pane, click on Change Adapter Settings
      9. Right click on the wireless connection icon and select Properties followed by the Configure button
      10. Under Wireless Options, select the Wireless N mode
      11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
      12. From the drop-down menu, choose Disable followed by Ok
      13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 2 out of 5 stars with 1 review

    I don’t like it because the screen is small I woul

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I like the product just the screen is to small for me I would like to exchange to a 15 inches

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Balde,

      We're sorry that your screen size is not meeting your needs. You can find a 15" laptop at Best Buy that may better meet your needs here: https://bit.ly/30LLYt0.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 5 out of 5 stars with 1 review

    I'm very impressed so far!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've only owned the laptop for less than a month so far and so it's early days, but it works great! I owned a 2011 Dell Latitude with a very slow i3 processor before this one and so I've noticed a big difference with the i5. The extra RAM (8GB v 4GB) helps as well I'm sure. Great screen clarity also. First time I've used a 2-in-1 laptop and I'm very impressed. It probably means I can ditch my very old iPad now! Having a SSD reduces the weight considerably so it makes it much more convenient when traveling. Windows 10 takes some getting used to though. A note to the programming wizards at Microsoft - stop changing things in Excel and Word when it's not necessary. We're not all "rocket scientists"!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great travel computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This Dell 7000 2-in-1 is a powerful laptop with pleanty of storage. The response is fast. The display is bright and clear. I use it for my traveling computer and this serves me well. This was a floor sample and I got it as an open box unit at a fantastic price below $420.00. I would have given this an excellent rating if not for two issues. First, the key identification legends of the keyboard can be difficult to see at times. Even though the keys are backlit, the reflection of room lighting off the keys can make the key legends very hard to see. I resolved this by placing a small letter decal from my Ptouch labeler on the keys beside the backlit symbols. Second, there is only one standard USB port which I use for the mouse. To use a USB flash drive, the mouse need to be removed. I resolved by adding a multiport USB 3.0 device to the smaller UBD-C "Oval" port. With those issues addressed as I did, I rate this an excellent unit.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent small but powerful notebook, update bios

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is a small but powerful notebook, but out of the box, it ran too hot to sit on your lap. A bios power management update fixed this problem. This bios update is on Dell's website, but there is no information that will lead you to perform the update. Best Buy did not suggest this when we contacted them with the problem. Internet searches for this model, 7391, did not lead to a solution. Experience took us to the bios update.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Does the job, but not for everything

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I have been using the 2-n-1 for work and video conferencing. I need to be able to use the 2-n-1 so I can write on a the tablet when presenting. My only issue is I tablet mode I cannot type o the screen. I am not sure if that is a Dell issue or the type of video conference I am using. I am also struggling with an over sensitive touch screen. I have only just started to use the device so I am not comfortable giving it a device. It is doing the job I my other tablet and work laptop could not.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Very Good All Arroind 2N1 Notebook

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    The Dell 13 7000 i5 2n1 notebook is a replacement for my 2016 Dell 13 7000 i7 2n1 notebook. The newer i5 processor, memory and hardware features seems to be a bit faster than my original i7. The display is significantly better and the overall package of the notebook is lighter. I recently received my Dell pen for scribing and can only say that it was fairly easy to setup and connect via the Bluetooth connection. My software migration was accomplished with Laplink Migration Pro. My only adjustments were to obtain a Laplink USB Cable and re-enter my purchased software license codes. The only downside so far is the lack of USB ports. I may need to purchase a port replicator. Overall I am please with my open box purchase and the money saved by not purchasing a new notebook. This one arrived in perfectly condition.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    great laptop

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This laptop seems to run a little warm (like most small 2n1's these days),I found a few different things on websites and found when I made these changes, the heat dropped from 80-85 to 40-45. 1. Open "Dell Power Manager" app, under "battery information" (the first tab) go to "settings" on right side of screen and choose "Primarily AC use", then got to "thermal manager" (the third tab) and choose "Cool" setting. Close app. 2. Click "battery" on far right of taskbar and move slider to the middle. 3. Turn off Intel Turbo Boost in BIOS menu, to do this power off laptop, begin pressing "F2" repeatedly while powering on the laptop until you see "entering BIOS menu", go to "Performance" tab in BIOS menu and towards the bottom is the option of turning off turbo-boost (toggle off), then at bottom of screen choose "change settings", after exit BIOS and laptop will reboot into regular mode and that is it, hopefully it will do the trick (it worked for me).

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Would only recommend buying this if less than $500

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Pros: 1) Good storage capacity, highly recommend considering high SSD when buying 2) Elegant and slim system 3) Fast responsive screen touch which is compatible with most of the stylus. 4) High processing speed. 5) Fast charging. Cons: 1) Integrated had issues creating distortion when there was not external damage whatsoever. 2) Produces loud and continuous fan noise due to heating of the system even on optimized processing mode. 3) Only one USB port. 4) Fast drainage of battery (Hardly 5 hours) 5) Dell servicing is not recommended as they fix one thing and mess up another thing which had no issues at all. (Already sent thrice within 1 year of buying.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good laptop for regular work

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Good laptop for regular work, nice display, backlit keyboard, light and fast... not very good design as the hinge is loose, always feel like it's going to break (hope it won't).

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Asus Laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    A great laptop that has met all my expectations and more. I'm still learning the ins and outs of the laptop. I love the tablet mode and the swivel motion of this device. I really like it a lot. L

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Overall great, but speakers suck

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Very small and light, so it's easy to travel with. Meets all my basic requirements for a laptop. Speakers have a crackle sound if listening at half volume, not even full volume, which is annoying. I haven't tried listening with headphones yet, but I'm assuming that will be better.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Little 2 in 1

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I am using this to run a longarm quilter with digital software. I would miss a seperate numeric keypad if I was using it as a work laptop. I also have it stripped of all extrabeous software except the digital longarm software, Google Chrome, and system software, so it runs clean. Its ideal for my intended use.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great laptop

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Laptop works tremendously! I have no complaints, would highly recommend it to anyone looking for a laptop for college.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    light and handy for working people and students.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Quite confusing for the setting. There's 1 outlet that i don't know what it is. It would be more helpful for me if brochure for this Dell Inspiron 13.3 laptop was included in the package so, the instructions in the brochure will really guide me how to use it. Overall, I like it. I just need more familiarization.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Mid to High Range Laptop

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Amazing Laptop for college students. Purchased this for my little brother and to my surprise the performance is better then what i had expected from the specs. If you are looking for a good mid to high range laptop, definitely give this a shot.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Steal for the price, but a couple minor gripes.

    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Speed
    Cons mentioned:
    Battery life, Loud

    I bought this at the very end of December 2019, at a local Best Buy, as it was on sale for $699 at the time. Since it's been several months, I figured I'd now give my thoughts on it. Overall, I like this computer a lot. The 360* screen (with auto-rotate) is very cool and fun-to-use, and is terrific if reading online articles, e-books, or webpages. The touchscreen, despite being a fingerprint magnet, provides a rich picture and deep colors. It is also quite accurate. The keyboard is quite comfortable, and has good key travel. The backlighting is good, but can be hard-to-see at times, since the white light almost "blends in" with the silver keys. Additionally, the fingerprint reader in the power button is super convenient, AND very accurate. I've never had recognition issues with it. Moving on, the battery life is outstanding; I've been able to get a full 8 hours off a single charge, even if not in power saving mode. It is also super fast and boots up in less than 30 seconds. Talk about convenience if you need to get things done! The SSD with Intel Optane provides a great computing experience, without lagging, even if heavily multitasking. However, my only complaints are: 1) The screen hinge has a bit of wobble. If you quickly tap the screen, the screen will slightly "bounce" and wobble for a bit. Not a major issue, but still an annoyance. 2) The touchpad click mechanism was VERY stiff when I first got it. So stiff, in fact, that it would hurt my fingers after using for some time. Ultimately, I resorted to taking off (yes, unscrewing) the bottom cover, unscrewing the touchpad and its retention brackets, and BENDING the metal bracket along the bottom of the touchpad to make it not require as much pressure to click. While it's now fine, I'm not too happy I had to take this thing apart (and modify it), so soon. Oh, and the bottom cover isn't exactly easy to remove or put back on; it is very easy to snap the plastic clips even if being slow and gentle, and then has to be realigned ever-so-perfectly to sit flush. 3) The single USB 3 port is on the right-hand side. I'd much prefer to have it on the left, as it can get in the way if you're using an external mouse, or have something plugged in that sticks out. 4) The speakers, while decent, sound "tinny" when turned up loud. So much for using to play music without headphones... 5) The screen automatically dims when on battery, even when the brightness control shows as being at max. I checked the BIOS, but cannot figure out if there is any way to change this. With these exceptions, for the price I paid, the specs are unbeatable and I would certainly recommend it if on sale. Otherwise, I wouldn't suggest spending $850 on this.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    What a difference

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I just installed my soundbar and I’m impressed with the improvement in sound. I use my LG smart tv for watching tv only (No music) and mostly Netflix and Amazon Prime. I was frustrated that often I could not understand/hear movie dialogue. I just tested the tv/soundbar watching scenes from Moonlight (BTW an excellent movie) that I couldn’t hear/understand with just the tv sound. WOW what a difference. The only challenge for me was hooking up the soundbar and tv as I’ve never looked at the back of my tv! I didn’t find the instructions to be easy to understand but I worked my way through it eventually.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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