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Customer reviews

Rating 4.5 out of 5 stars with 315 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the Inspiron 14's overall performance and processor speed, finding it responsive and suitable for various tasks. Many appreciate its portability, RAM, weight, and design. However, some customers have expressed concerns regarding the screen quality, fan noise, and the reliability of the fingerprint scanner.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 315 reviews
  • Rated 5 out of 5 stars

    It’s good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I will definitely buy again, thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the employees. Gabriel and Andrew specifically have been amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop 2-in-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is using this laptop and she is very happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Acceptable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and used it for less than a month and it already got Bitlocker, can't do anything. In addition, I spent another $150 to fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is too good. I bought an open box piece . Battery is little less

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for your business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a best buy. I asked a few friends about brand which was suitable for my small business.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Heavy and getting stuck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The weight is more compared to other models at same price range. Not sure why, even with limited usage within 3 months the laptop became too slow.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ek

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everything.gaming for office stuff what you want…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell has always been my favorite laptop and this time I had a good deal at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1000/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for in a computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer services

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service and timely response from the team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the machine. Thank so much for your assistance

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Moneys worth being a member

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to my lack of knowledge I had a hard time setting up my programs. Geek squad was some what helpful but I had to return several times to finish the task.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Disappointed and frustrated

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer in October 2024 and just in April 2025 less than a year my screen is already going dark. I am deeply disappointed and will never recommend this product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got hot and froze really fast after starting up brand new out of the box. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dishonest business and poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t ever order delivery from Best Buy. One attempt was made and they claim they sent a message my package was undeliverable. The package looks nothing like the laptop I ordered and paid for. They lost my business and any referrals I would have made. In a sense they lost money not only for this order but my plans for other items as well. I am taking my business someplace other than them as now I’m still waiting on my money to be returned a good 2 weeks or better which is uncalled for. Unprofessional service, dishonest business practices among just a couple in going to list!!! NEVER AGAIN will I make another purchase here!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this laptop. I bought 3 of these laptops for my organization. I gave them to the respective employees, and all three have had issues. One of them got the Blue Screen of death and my IT team says is irrecoverable. One of the keyboards stopped working, and the other had keyboard/bluetooth issues. I have dealt with many Dell computers and they have been great and perfect for our organization. But this model is cursed. I repeat, do not buy this model.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes, it does not boot properly. Windows fails, and the speakers sometimes give a scare.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello BenjaminD,

      We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 14 2-in-1 Touch Laptop. We sincerely apologize for the issue you have encountered with your laptop. We're always striving to improve, and feedback like yours is crucial for enhancing our products and services. It's not the kind of feedback we enjoy receiving, but it's invaluable in helping us serve you better.

      We would love the opportunity to help you. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 1 out of 5 stars

    Operating system failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The operating system will not load on the computer. Tech came to the house several times. Dell won't help me or refund my money. Been fighting this for almost a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this one before I had completed getting it set up. The laptop was plugged in and not charging. I moved cord to different port and it started to charge the battery, but then the battery continued to drop from fully changed while in use and still plugged in. Also devices plugged into the USB-C ports kept disconnecting, so appears there was an issue with the 2 USB-C ports. Sadly returned this one and purchased a different laptop. Have not had this experience with a Dell before.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Valued Customer,

      Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Dell Inspiron 14 2-in-1 Touch Laptop due to which you opted to return it. This is certainly not the type of feedback we like to hear from our valued customers, or the type of product Dell intends to deliver.

      Furthermore, we always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
      We really hope that you would give Dell an opportunity when making your next purchase

      If you are still experiencing issues, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell