Customer Ratings & Reviews

Desiree,

Thanks for your review, please reach out to Best Buy directly to find out about how to install the included virus protection with your computer: http://bit.ly/2v2IVhI.

If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896

Hady,

We're sorry that your new computer is not performing the way you hoped it would. Here's an article that you can look into some monitor issues and see if they will help you: https://dell.to/2oZBCRW.

Best,
Bryan
1-800-624-9896

Hello Afoster,

We want to thank you for taking the time to leave us your review. We are sorry to hear about the issues you have experienced with your Inspiron 7405 2 in 1. We would recommend making sure all drivers and downloads are up to date on your system. Below I have provided a link to the Drivers and Downloads Page for your PC so you can check for and do any applicable updates.

Drivers and Downloads Page: https://dell.to/3qKeQyu

If you still experience these issues after you have finished troubleshooting your system, please feel free to reach out to our support team here: https://bit.ly/DellSupportTeam.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

King,

Thanks for your review and we're sorry that your computer was running too hot for you. There are several tips that we would recommend if this happens with another computer that you're using in the future:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

There's also an article that we have about troubleshooting your fingerprint scanner: https://dell.to/32bckET.

We're sorry to hear that you decided to return your computer but we hope that you'll consider Dell again in the future.

Best,
Bryan
1-800-624-9896

dellcomputer,

We're sorry that your computer is running slower than you hoped it would. There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan
1-800-624-9896

Delllaptop,

Thanks for your review and we're glad that your computer is working well for you. If you have any questions once you get your computer back we'd recommend checking our Product Support Page here: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896

Hello Donald,

We are sorry to hear you are experiencing difficulties setting up your email using the mail application within Windows 10. Below are instructions on how to get started and receive emails conveniently.

1. Before setting up, take a moment to visit the Apple ID website, and try to log in (sign out then back in if you need to). You will need to remember your password in order to complete setup.
2. Open Mail, and select Add Account.
3. Select iCloud.
4. Enter your Apple ID email address, your Name, and your Apple ID password, then select Sign in.
5. Your account is now setup, select Done.

We hope this helps you get on your way to enjoying your new Inspiron.

Best Regards,
Anthony P.

1-800-624-9896

Hi Jace73,

Thank you for the feedback you have provided. I am sorry to hear about the overheating issue you have mentioned. I can understand how frustrating this could be. Here are some tips for proper usage to avoid overheating your computer,

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Also, here are some steps you may take to create a power plan for your battery to improve the performance,

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Meridith 1-800-624-9896

Tech,

We're glad that your new computer is working out OK for you so far. Please check out our Product Support Page if you have any technical questions about your computer: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896

Dissatisfied,

Thanks for your review and we're sorry to hear about the performance issues that you've had with your computer so far. We'd recommend that you continue to check your product page for driver and software updates that may help prevent future issues: https://dell.to/39ZqvPV.

Best,
Bryan
1-800-624-9896

Dell,

Thanks for your review and we're glad that your computer is working out well for you so far. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896

pdxdennis,

Thanks for your review and we're sorry that your laptop does not have the ethernet connection that you were hoping for. If you ever need to troubleshoot your WiFi connection you can follow these steps:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Hello Rulalens,

Thank you for your review. We apologize for the WiFi Card issues you have come across with your Inspiron. We really do appreciate your feedback. Provided the issue is hardware-related, it may be repaired/replaced if covered under its limited warranty. If you have any other questions, feel free to visit the support page of your Inspiron: https://dell.to/3u2MTB6.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.