Customer Ratings & Reviews

The laptop is incredible for the deal, when I got it, it was $250 off. This is better than those other useless, garbage, and trashy Intel units. AMD is a million times more superior. AMD Radeon generally outperforms its competition for Windows 11: Intel Iris Xe Graphics. 60Hz refresh rate is good enough to handle many demanding or high-fps games. With 16GB of RAM, you can safely multitask with peace of mind, as updates will likely not affect it. And 1TB of storage is TOO GOOD for a laptop, you can safely carry large documents, assets, and archives with no problems whatsoever. Tips for geeks: Dual-boot Windows 11 IoT LTSC Enterprise Subscription with Rufus (url: rufus.ie) and a copy of the ISO (url: massgraves.dev). Contains the latest perks and features, without the bloatware. This ensures your PC will run as expected.

Very pleased with this laptop - super fast, love the AI button and touch screen! Purchased it on sale too!

I’m a be honest I like the laptop , especially the touchscreen helps a lot with business projects. Not sure if it’s just my laptop, the battery does not last long are there that I have no issues with it

Overall, this product is exactly what I was looking for. I was tempted to go somewhere else or purchase it online through Amazon or even Tiktok but I knew that BestBuy was the best option because not only would they have the best prices, but their awesome team, warranty, and membership privileges are really hard to beat. I try to buy all my electronics through them!

The laptop is working good is compatible with our printer here. My daughter is happy with it. I would like to know how to shut it down when she does not want to shut it and take a break Please advise how I can limit her use on this if she does not want to listen, how can I shut it off parental guides

Salesperson gave me great advice on buying this laptop. It works great

Excellent laptop. Great features. Love the touch screen

Works fantastic. Fast, easy to use, clear screen. Quit when in use.

I'm still getting used to the keyboard, but my computer was old. If your accountant it would be ideal. New

Computer works well. It suits all of our needs. It is compatible with a lot of apps.

Inexpensive, used for low demand schoolwork. Even on battery saver, the charge doesn’t seem to last. Might be a good entry level laptop but won’t hold up for extensive use, people who need something more powerful, or who need it to last a long time away from a charging area.

DON'T BUY FROM BEST BUY!! I have been a customer with BB for years, but I will never buy from them again. I ordered this laptop and they delivered it TO WRONG LOCATION! They even sent a picture of the package as "proof" and I can clearly see it's not my apartment. When I asked them to resend it or refund it, they refused and said to take it up with law enforcement! I'm so shocked. I'm really at a loss for words. I have so much proof on my end that the laptop never arrived, yet still they won't refund it. Worse, they continually sent me in loops, promising me a refund, then rejecting it, then investigating, then rejecting, etc. I bought a second laptop through them based on their promise that they would issue a refund. Liars! Their internal team made an "investigation"... interesting how they won't tell me how the investigation happened or give any way to contact this investigation team. I've been reading online that this is happening often especially with this garbage delivery company Roadie. THEY STOLE MY MONEY! TAKE YOUR BUSINESS ELSEWHERE!

This old lady found it easy to use and had minimal adjustment from her old HP touchscreen.