Customer Ratings & Reviews

I like most of the functions of this machine but the NIC cuts out on a regular basis.

I would give it 3 stars because it is not that great for the price.

See above for my review of this mediocre laptop. Don’t need it for fancy gaming.

May be it's because Corona, but level of service was below average

In my opinion, there have not been any mind-blowing technological improvements for laptops over the last few years. I do believe that there are too many specialized devices (eg, tablets, phones, and laptops) these days, when only one should do. Many people have a tablet, but notice that it does not have enough power to run many PC games, and they normally do not have a dedicated video card. It is nice to have a true all-in-one device which has the convenience of a touchscreen, yet has the power needed for other applications. I liked how this laptop is made mostly of metal, but does not feel heavy. I also liked how Dell was able to minimize the border around the screen and included a number pad on the keyboard on this 15-inch laptop. I have been impressed with this laptop’s performance, but I noticed that the cooling fan is louder than my current laptop and tends to cycle on and off frequently. I plan to look into this more and hopefully figure out if this can be fixed with a driver update. In tablet mode this device is easy to hold, but can seem a little heavy. While using paint, I noticed the pen would not draw on the screen unless enough pressure was applied. I am not sure if this is expected, but I noticed my Galaxy Note phone’s pen felt more natural and more responsive. I am not sure if comparing it to a phone’s pen is a fair comparison, but thought it was worth mentioning. Pros Hardware can handle most games well Included magnetic pen for tablet applications Number pad included on keyboard Cons Magnetic pen uses a AAA battery and is not self-recharging on base Fan turns on/off frequently Just as long as the loud fan doesn’t bother you, I would recommend this as a contender in eliminating the need for both a tablet and a laptop.

Good computer for basic tasks. It gets the job done.

This is a solid and impressive laptop with a lot of power packed into a slim and attractive package. Slim but not lightweight at nearly five pounds. However, most high end 15” 2 in 1 one laptops are in this same weight category. It takes a big battery to power a 4K touch screen and all the high-end power components, and that means weight. I’ve spent extensive time with HP’s Spectre line, and the specs and build quality of this Dell Inspiron are on a par. The Spectre looks flashier where this Dell is, if anything, understated by comparison. That may actually appeal to some. Here are the things I really like: Dell has brought minimalist and eco-conscious packaging to a high point. No box in a box in a box here. Just enough to protect and suspend the laptop and a compartment to separate the charger. The build quality is absolutely first class, It feels very durable and solid. The magnetic pen holder built into the hinge is a stroke of simple genius. Venting the heat out the back of the hinge was another great idea. It helps direct the warm air away from you, and when all the available power kicks into high, there is some heat. It’s loaded with powerful and impressive components including the newest Generation 10 i7-10510U processor, 16 GB of high-speed RAM, a 521 GB PCIe drive with 32 GB Optane, the very latest WIFI and Bluetooth, as well as both onboard Intel and discrete Nvidia graphics. A good selection of ports … one Thunderbolt/USB-C with power, two Type-A USB 3.1, HDMI, micro SD, headphone and charge. And then some things that aren’t as good: As with most 4K screen laptops, the battery life suffers. I’ve not been able to get more than 5 hours of run time on a full charge. I’m sure in low power mode it can do better. Although the black finish is striking, it does tend to be a bit of a fingerprint magnet. It’s only mildly noticeable and not a bad tradeoff for the stealth appearance. As mentioned, this is a heavy laptop. It’s a 2 in 1 with a 360 hinge, but I don’t see using it on my lap. In summary. It did everything I asked very well including running some high-end graphics programs. The touch screen and pen work well, and the screen is a thing of true beauty when watching full 4K videos. The top and side bezels are nearly non-existent, and the 720P webcam is at the top … shrunk down to fit into a very tight space. The speakers are above average for a laptop. This is especially true when placed on a desk, so the down-firing speakers get good bounce and separation. Also, be sure to use the Dell sound app to shape the sound to your liking. Buy a 13” unit if you’re after super lightweight and ultimate portability. Buy this guy if you want power, production and a screen that’s large enough to actually make sense of being 4K. It’s a winner.

Dell is not what it use to be. I needed a college computer for my daughter that could do lite gaming, and art work this computer failed would not work with bamboo pen! Lenovo rocks thankful bestbuy has a great return policy.

The laptop is great but the keys on the keyboard I'd annoying.

The computer itself is a little slow for my liking

Would not recommend. Bought it new in February 2020 after needing a windows computer for a class. Within 2 months of having it I have had to make multiple calls to Dell support due to various issues. The biggest one being the computer has slide to shutdown randomly popping up and the computer will shut itself down multiple times while in the middle of using it. Dell support has been of little help, doing nothing more than updating windows and disabling the power button while the computer is on (avoiding actually fixing the issue). Since the scans show no issues with the hardware itself, I am left with no support for the computer.

My previous laptop is a touch screen and I really enjoy the ability to be able to tap quickly on the screen to complete something vs having to use the mouse to do so; so this Dell being a touch screen was really great for me! The laptop has a 4k display, a decent amount of RAM & a SSD. Boot times are blazing fast because of the RAM & the SSD. Most laptops come with a 5400 rpm HDD instead of a SSD to save money and they boot so slow it is like waiting for an old 56k modem to connect; so the fact that this one has a SSD should be a welcome addition for anyone purchasing this laptop. The stylus is really cool, I can't wait to use this at work to sign documents so that I can give that a shot. I did some playing around with it & it seems pretty solid and tracks really well. One of my sons used to have a Note8 and would always color & draw on various apps on there so I look forward to him getting a chance to do so on a much larger screen as well. He is a teenager so I trust him not to break it like I would if he were smaller of course. I didn't have a chance to try out the Wireless AX as we don't have anything over 150mbps where I live so I was stuck with Wireless AC and capping out at 150-180mbps (we pay for 150 but can routinely hit 180-190mbps). That said though, this laptop already has a WIFI 6 network adapter so it is ready for almost gigabit speeds over WIFI with the Wireless AX technology. The laptop really feels like a solid build and it looks really sleek and beautiful, it is replacing a couple year old Dell that was more geared toward gaming. This laptop here is NOT a gaming laptop so don't expect it to be, but for what it is: movie watching, browsing, business, etc it does an amazing job. I could not be happier with this product, it is literally one of the best laptops I have ever owned. What are you waiting for? Quit looking and buy this amazing laptop!

Laptop had very poor Bluetooth audio connection from the start. It was defective, didn't realize it was a bad part until after engaging Dell. Wish I had returned it. ** RETURN IT BEFORE CALLING DELL ** Dell did not find the actual problem the first time. I had to tell them which antenna was bad and send it in a second time. Now they've had the laptop for 4 more weeks, 3 of those weeks waiting for parts. I purchased it 3 months ago and between shipping and Dell, they've had it more than I have. Before calling Dell, RETURN IT and try your luck on another model.

Frequent crashes starting 4 months after purchase. Touchpad stopped working 8 months after purchase and SDD stopped working on month 9. Waiting for Dell service to respond.

the laptop is great, however there i so many small malfunctions like the speaker is making weird noises,the charging ports works most of the times, and sometimes does not, i am having a terrible time with it, and unfortunately i need a laptop ... i really need a replacement for this thing..

This computer has a systemic problem. It was slow and then I had two of them I had to return because they kept freezing with some sort of bizarre bio scan lock. I had important data on it as well. Dell computers simply fall apart. I returned two of them and I finally had to get a different model.

Had an internal "cables" issue and the fingerprint reader would not work. Had the Blue Screen 3 times in 6 days. Returned it. Not sure if it came from Dell this way or if it was damaged in shipping.

hardware malfunction. Overheating. Dell says they are back-ordered on parts.

DEFECTIVE DEVICE!! DO NOT PURCHASE ! Computer continuously turns off randomly. Had it for about a month before it started happening. Dell support says it is a known issue but refuses to refund or replace the defective device. Best Buy will not do anything either.

This is the second Dell and last Dell I will ever buy, the first Dell I got the battery died in less than 6 months, now with this Dell the hard drive is shot, won't boot, never again