Customer Ratings & Reviews

Chaotic,

Thanks for your review and we're sorry to hear about the purchase experience that you had with your local Best Buy. If you have any questions about this computer please check our Product Support Page here: https://dell.to/2WwLt1J.

Best,
Bryan
1-800-624-9896

Ahodge417,

We hope that your third 2-In-1 meets your needs. We'd recommend checking out our Product Support Page if you have any questions: https://dell.to/2WwLt1J.

Best,
Bryan
1-800-624-9896

DerwoodDavid,

Thanks for your review. We're sorry that your computer is not working the way that you hoped it would. We'd recommend re-calibrating your touchpad with the following steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If you'd like to check for any updates to your computer you can check our Product Support Page here: https://dell.to/2O9v4wg.

Best,
Bryan
1-800-624-9896

Valued Customer,

Thanks for your review. It's important to note that the product specifications for this laptop mention MicroSD card compatibility. You may need to look for a MicroSD slot on the left side of your computer for MicroSD card storage.

Best,
Bryan
1-800-624-9896

Kgoli,

If you have any technical questions about your new computer you can always check our Product Support Page here: https://dell.to/2WwLt1J.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry that your computer has been restarting each night. We'd recommend looking at the Windows update settings on your computer as this may be forcing a restart. Windows 10 offers you the choice of when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates:

1. Select Check for Windows updates. Or select the Windows Start button.
2. Go to Settings
3. Update & Security
4. Windows Update.

This should allow you to choose when your updates are installed and when a restart may occur.

Best,
Bryan
1-800-624-9896

bluemoon,

Thanks for your review and we're sorry to hear about the overheating that you're experiencing. We'd recommend trying these steps to help maintain a cooler operating temperature for your laptop:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Best,
Bryan
1-800-624-9896

Hello DellLap,

Thank you for your review and input. We apologize for the issues you have come across when trying to turn on your laptop and have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.

1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.

If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Jdog,

We're sorry to hear about the issue that you had with your first laptop. We're glad that your new laptop is working well for you. If you have any questions you can always check our Product Support Page here: https://dell.to/2WwLt1J.

Best,
Bryan
1-800-624-9896

cattom,

Thanks for your review. We're sorry that your keyboard is not working the way that you hoped it would. We'd recommend checking out our Product Support Page to help answer any questions that you may have: https://dell.to/2WwLt1J.

Best,
Bryan
1-800-624-9896

LeonelT,

Thanks for your feedback. We're glad that your computer is working well for the most part. We're sorry to hear about the touchscreen issues that you're having. Please consider re-calibrating your computer's touchscreen by following these steps:

Below are the steps required to calibrate your Touchscreen.

1. Restart the Computer and the Monitor
2. Recalibrate the touch-screen. Steps to calibrate touch-screen:
3. Go to Control Panel and select Tablet PC Settings.
4. Under Display tab, select Calibrate.
5. Choose Pen or Touch input.
6. Perform the point calibration that appears on the screen to correct the linearity problems.
7. Save the calibrated data.

You can read the full article here - http://dell.to/2uLztub.

Best,
Bryan
1-800-624-9896

Nonickname,

We're sorry to hear about your experience with your computer so far. If you need assistance setting anything up on your computer we'd suggest using Dell's SupportAssist App. This will ensure that you have all of the latest software and drivers on your computer.

Best,
Bryan
1-800-624-9896

Dave,

Thanks for your review. We're sorry that your computer's battery is not working as well as you hoped it would. We'd recommend the following tips to help extend your computer's battery life:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

angie,

Thanks for your review. We're sorry to hear that your touchpad is not working the way you hoped it would. We'd recommend re-calibrating your touchpad with these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896