Customer Ratings & Reviews

I contacted the Longmont Colorado store management in regards to a MAJOR problem that has occurred and have been waiting to hear from them in regards to this issue. I am hoping that will happen in the very near future as this is something that needs to be addressed ASAP. Thank You ! John Schott

Disappointed it wouldn't turn on but replacement seems fine.

Super excited to buy this new pc. 24 hrs in as the PC was downloading updates it went blue screen for the first time. It finished doing what it was doing then like a couple days (2-3) later AGAIN, blue screen. Returned item before 14 day mark. Money was refunded.

Lasted 1 year and 4 months. It's now going into Dell repair for service. Won't boot up and gives the 2 flashing amber lights and 8 flashing white lights. Possible motherboard failure. Very poorly made. Stay away from this one.

I had this computer for only four days before it broke down. Dell products are normally reliable and i have had my Dell for over 15 years, no problem until I bought a new Laptop. Poor quality.

Power supply broke. Learned that you have to buy an actual Dell power supply because the laptop communicates with the power supply telling the computer it is an actual dell power supply so you can't use any power supply even it has the correct voltage and wattage.

Disappointed that in less than a year and minimal use, the screen broke apart from keyboard and still under warranty but Dell refused to cover even though it is a documented issue with this model. Will never buy another Dell.

Very poor quality product. the cover is made out of a chip plastic, not fiber carbon, not fim material. the fingerprint button is not efficient .The battery life is a joke. ***This laptop can't support any work software.

Last Dell we will ever own. Both units we had lasted less than 1 year and 2 years and can't be fixed. Horrible. And the service sucks. good luck with Dell horrible.

This laptop according to Dell has a problem with connecting to wifi which makes this completely useless to me. If I had discovered the problem in the 15 day window for returns it would be back.

Less than 2wks the computer went black and had a hardware problem. Still under warranty, but took back to best buy for a refund. Bought an apple computer instead. Best decision ever!

Didn’t work at all. Took it to go get look at and the touch screen wasn’t working and the touch bat wasn’t working. I had to return it and get a different one because that was out of stock.

This is my first dell- always had HP. I don’t think Ill be buying another one. Bought it December 29, 2019. Died sept 15 2020....it wont even turn on...nothing.. back to Best Buy

Just bough this computer 17 days ago at best buy, camera does not work. dell can not fix it and best buy do not want to exchanged or return my money back! I do not what to do!

Horrible dell. Broken screen spontaneously in less than a year and charging port not working. Never recommend this brand to anyone. Dell should change for good.

It’s very very bad it turns off suddenly many Times and gives black screen also battery no good it’s 1 hr shut off in 15 minutes

What I like about this laptop: - quick start-up time - 1080p HD screen - fingerprint security - aluminum body - sturdy, solid and lightweight body - number pad - battery life - volume through headphones What I don't like: - no pen included - no optical drive included (although I understand why) I find this to be a really great laptop. It feels solidly built. Similar to a MacBook, it has an aluminum body and backlit keys. Unlike a MacBook, it has a touch screen that folds back to "transform" into a tablet. Other laptops I've owned gave me issues with volume control through headphones. I could never get it loud enough while on the treadmill. To my surprise with this laptop, I actually had to reduce the volume. Of course, that could be an issue for if you are worried about hearing loss, but there is a way to adjust the maximum volume. The speakers are pretty decent too, considering their size. I am new to a touch screen PC but I found this to be very intuitive. My only criticism would be the "tablet mode" feature. It differs slightly from laptop mode, which performs as a normal PC, whereas you can also touch the screen instead of using the mousepad. In tablet mode the user interface changes a bit and finding things can be a little counterintuitive. I would imagine, though, that there is a way to adjust this in the settings. The solid state drive makes for a super speedy start-up, although you pay for that luxury with less storage space. This, of course, can be remedied easily with an external hard drive. I used to have Photoshop Elements on an older PC that gave me a tough time. It ran very slowly and occasionally froze up on me. So, I was a little apprehensive I would have the same issues, but the Core i5 processor doesn't seem to have any problems. At least in laptop mode. In tablet mode I only had an issue when I needed to type information. The virtual keyboard would pop up to allow me to type, but after closing, the keyboard area did not fill back in with what was previously shown. The space was filled with my desktop background and was unresponsive in that area. I have not tried to run any games yet. I imagine it could handle some low-powered games, but big games may give it some trouble. The picture quality is pretty good. It's full HD (not 4k) and has pretty good viewing angles. My older Inspiron was hardly watchable from most angles, you had to have the screen "just right." This one has a good range of view. I don't have to keep adjusting the screen if I move around in my seat or if I'm trying to show things to others. This computer does not come with a pen, which would have been nice. Even if it was just a bargain-priced one. This computer also does not come with a disc drive. I realize that it is difficult to find a laptop these days that does come with a drive, but it is something that I miss. But, much like an external hard drive, an external disc drive is an easy addition. All-in-all, great mid-range laptop. Great for photo editing and video watching, may struggle with hardcore video games.

Within a week, the system had a thin (single pixel perhaps) black line running vertically the whole height of the screen.

Aesthetics I'm extremely grateful that the Inspiron line has moved away from cheap plastic. My dad's previous 2 Inspirons had a lot of plastic on the body and they showed signs of wear quite quickly. If I had to perform any upgrades, I would invariably break a couple tabs in the process. The Inspiron 7591 probably has a magnesium alloy body. Upon lifting the monitor, there is a lid switch that automatically turns the system on. Surprised me a little bit. I honestly thought I had a damaged system because the top corners of the keyboard are curved, like someone may have dropped it. After a moment, I realized this curve surrounds the keyboard on 3 sides and effectively lowers the keyboard so it doesn't rub against the monitor when the system is closed. They keyboard is colored the same gray/silver as the body. It offers a numeric keypad, which I normally welcome as I enter numbers much quicker with the keypad. However, this keypad's keys are smaller than I prefer. The keyboard is backlit. However, I feel the lettering is too thin and the lighting isn't even nor very bright, so some of the writing can be hard to read. Typing on the keyboard is comfortable. The trackpad is fairly large. I would like to see a smoother texture, but it's fine. The clicking of the trackpad buttons seems a little shallow, and seems a little loose from side to side, but it should be fine for normal use. The top right key on the keyboard is both the power button and the fingerprint reader. After setting up Windows Hello, I found that the fingerprint sensor is not consistently detecting my fingerprint for authentication. I have 3 other HP laptops that can match up my fingerprint on the first try every time. The monitor is in the 15" class. It does not feel flimsy at all. It's very glossy and that gloss is maintained across the bezels. The bezels are very thin about 1/4" on each side and probably 1/3" on the top. The camera is in the top bezel and nearly a pinhead in size but has no cover included. The camera is a basic webcam, it doesn't have the infrared sensors that allows it to work with Windows Hello. The bottom bezel is nearly an inch tall and contains the Dell logo. I was disappointed to see how tall the bottom bezel is. With the thin bezels on the other three sides and the glossy finish, I was expecting the screen to reach further down. The screen is on a 360 degree hinge, so you can use the screen in tent mode or flip it all the away and use the system in tablet mode while the keyboard is disabled. In my personal opinion, I'm still not convinced that a touchscreen is a good input method on a Windows based PC. I still don't feel Windows is optimized for a touch experience. Most 2-in-1 systems end up being too large/heavy to use in tablet form for very long. I also think screens on PCs would benefit from an Oleophobic coating to minimize fingerprints. After opening and closing this laptop several times, I can see thumbprints all along the top bezel. While the Dell Active Pen is supported, none was included in this package. There are speaker grills on the underside of either side of the palm rest. I don't expect much from laptop speakers, so these met my expectations. Performance: The screen is Full HD (1920 x 1080). It is very vivid. But I would say the screen is not very bright, by my estimation, it's probably 250 nits. The processor is plenty fast. It kept up with me through everything and I don't feel like I was waiting at all for anything. Video performance on Unigine Heaven benchmark was pretty poor. At Extreme preset, the FPS dropped as low as 5. Running even the basic test only bumped up the FPS to 18 and when you drop it down to low quality, you can get up to 43. During the video tests, the CPU was working harder while the GPU was pegged at 100%. It was then I heard the fan running and I'm pleased that it's a whisper. The surprise for this laptop comes in the form of storage. The storage is simply listed as Intel Optane 32 GB + 512 GB SSD. I'm familiar with the first generation Optane's use as a storage cache/accelerator to give SSD-like performance for spinning mechanical hard drives. I was going to chide the decision to use an accelerator on an SSD. I knew my understanding had to be questioned when I only saw one storage device in Device Manager. After some more digging, I found out that 32 GB Intel Optane and the 512 GB SSD are integrated on the same board in an M.2 form factor. The choice in using this storage device was quickly realized when running a Crystal Disk Mark test. Sequential Read speed was in the 2400 MB/s range and Sequential Write speed was in the 1100 MB/s range which almost doubles the actual Sequential Write speed on my other NVMe based storage on my other systems. While Inspirons have been mostly marketed for home users, I wouldn't hesitate to recommend this system for a business user. It has plenty of CPU horsepower and the storage exceeded my performance expectations. There are a few styling choices I question, but overall, it's a decent machine.

Broke down 3 days after purchase. refust to power up, even the tech support could not figure out the problem