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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 3.1 out of 5 stars with 10 reviews

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Page 1 Showing 1-10 of 10 reviews
  • Rated 2 out of 5 stars

    disappointed

    Posted .

    I've experienced the same issues as another customer. I read the reviews but thought that maybe these people bought their laptops from a "bad" shipment but I have been proven wrong. My laptop is only 2 weeks out the box and I have already had the hard drive crash and dump (blue screen of death) and I have not yet downloaded anything or been able to log in to work, which was the purpose of my laptop. Some of my other issues were as follows: Each time I closed the lid, the computer would shut down (instead of sleeping), and upon restart, I would receive a message that "Windows recovered from an unexpected shut down," and the details stated it was caused by a blue screen error, with no solution offered. The wireless adapter within the laptop would only work intermittently. I would randomly receive a message that the adapter was "turned off," and I would no longer have internet access; other devices within the house were receiving wireless internet signal and operating normally. When I attempted to investigate the adapter settings, I would open the program and the hourglass/circle would spin and spin, forcing me to press CTRL+ALT+DEL and close the program without resolving the issue. The DVD player would not always recognize a disc in the drive. I bought this laptop to replace my old Dell that I've had for the last 7 years. I love Dell computers however this particular, though it was priced right, has let me down not being able to perform as I know I Dell should. Save your time and go for a different model. this laptop only lasted me from 9/9/12-9/27/12. I will be adding this one to the list of returns.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A good, basic laptop

    Posted .

    Overall, this is a good, basic laptop. If you can get it on sale, it's a great deal. I wouldn't pay full price for it, though. I use it both for business and personal purposes. I mainly use it for writing documents, creating spreadsheets, browsing the web, checking email,conducting conference calls, and utilizing some online work tools. I also listen to music and watch videos occasionally. Pros: it seems much faster than my previous computer (but it was old) and has decent amount of space. It will do everything I need it to do. I also like that it's just the right size for work purposes...big enough of screen and keyboard to see what you're doing, but small enough that it's still portable when needed. Netbooks were too small for my needs, but some of the laptops I looked at were too wide to be easy to move around. Cons: I noticed that the battery doesn't seem to last long (but, I mainly keep it connected to a charger) and music sounds a bit like it's in a tin box if using speakers. I generally use headphones anyway and then the sound is fine. Note: this is not the type of laptop to get if you are a gamer or an audiophile.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon :-(

    Posted .

    I am typically not the type to complain... I don't even like to send food back at a restaurant! However, I believe I got a lemon, here. The following are reasons why I returned this item: 1.) Each time I closed the lid, the computer would shut down (instead of sleeping), and upon restart, I would receive a message that "Windows recovered from an unexpected shut down," and the details stated it was caused by a blue screen error, with no solution offered. 2.) The wireless adapter within the laptop would only work intermittently. I would randomly receive a message that the adapter was "turned off," and I would no longer have internet access; other devices within the house were receiving wireless internet signal and operating normally. When I attempted to investigate the adapter settings, I would open the program and the hourglass/circle would spin and spin, forcing me to press CTRL+ALT+DEL and close the program without resolving the issue. 3.) The DVD player would not always recognize a disc in the drive. 4.) I am not normally particular about sound quality, but these speakers were poor, even by my standards. 5.) When playing DVD's, the picture quality was very poor; I would describe it as "jerky." 6.) The responsiveness of the scroll feature on the touch pad was terrible; had I kept the computer, a separate mouse would have been a requirement. The associates at my local Best Buy were very helpful, and I had no trouble receiving a refund for this purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, nicely priced.

    Posted .

    This computer should not be overlooked. I believe many of the people who have rated this before have just had bad luck or are not great with computers. It has abundant RAM, a nice screen for the price, a very solid core-i3 processor, one of the best laptop keyboards i've ever used, as well as bluetooth, HDMI output, and solid 4 and a half to 5 hour battery life. For the price, it's one of the best laptop deals out there, and as a previous Dell owner, let me say that Dell has done wonders to improve the quality of their products, as well as make them look nice and support them properly should a problem arise. I highly recommend this product to any entry level to mid range consumer, you won't be dissapointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    Posted .

    I recommend this product, it is just great it has all you need to work and for just having fun

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LEMON

    Posted .

    After having this computer for 2 months the hard drive failed. Best Buy said they only take refunds before 30 days. They are replacing the hard drive so basically I bought a refurbished computer since I can't get my money back. Do yourself a favor and do not buy this computer. I have owned many Dells before and this one is a dud. If you read the other reviews you will see that this is not just bad luck but apparently very common. Don;t waste your money. A huge disappointment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

    Posted .

    The first one I received crashed right out of the box. The second one is adequate, not great.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for my budget

    Posted .

    It serves the purpose for me - some business at home and some pleasure (facebook, twitter, linkedin, solitaire, etc.)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money.

    Posted .

    I purchased a Dell computer from Best Buy in July 2011. The mother board has been replaced THREE times and one system reinstallation. I got the computer back for one week and all it does is beeps. The system will not come on. This is the worst purchase that I evr made in my life.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very good!

    Posted .

    Love it! Bought it for Diablo 3 and it's perfect. It seems really fast and like I said the quality is unbelievable.

    I would recommend this to a friend