Customer Ratings & Reviews

Hello Dee107,

We're sorry to hear about the troubles that you've had with your dell laptop. If you need help starting your computer you can follow these steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

We hope this helps your computer perform the way you'd like it to.

Best,
Bryan
1-800-624-9896

Jake,

We're sorry to hear that your computer crashed. If you'd like to diagnose a Blue Screen Crash on your computer you can follow these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2GN1CaJ.

You can read the full article here - http://dell.to/2u98Cct.

We hope that these steps or Best Buy's Geek Squad will be able to help with your computer.

Best,
Bryan
1-800-624-9896

jn1112,

Thanks for your review. We're sorry to hear that your computer has been freezing on you and running slower than you'd like it to. We'd recommend the following tips to help with your computer freezing:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

If you'd like to see if your computer can run faster you can run the Windows Performance Troubleshooter here:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope these tips help your computer run better for you.

Best,
Bryan
1-800-624-9896

Hello Jenny,

We're glad to hear that for the most part, you are satisfied with your computer's performance. We'd recommend running the Windows Performance Troubleshooter to see if there are any ways for your computer to perform faster for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope that these steps help your computer run better for you.

Best,
Bryan
1-800-624-9896

Hi Bill,

Thanks for your review and we're sorry that your computer is not performing as fast as you had hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Hi Hashone11,

We're sorry to hear that your new computer is not performing very well for you. We'd recommend running the Windows Performance Troubleshooter to see if there's a way for your computer to run faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Clayton,

We're glad that your computer is working well for you. We'd recommend that you check out our Product Support Page for this computer if you have any questions: https://dell.to/2GN1CaJ.

Best,
Bryan
1-800-624-9896

Yoyo,

We're sorry that your computer is not performing the way you hoped it would. We'd recommend checking out our Product Support Page if you have specific questions about your computer - https://dell.to/2GN1CaJ.

Best,
Bryan
1-800-624-9896

Hi Eh2018,

Thanks for your review. We're glad to hear that for the most part, your new computer is meeting your needs. If you do have questions about your computer you can always view our Product Support Page here - https://dell.to/2GN1CaJ.

Best,
Bryan
1-800-624-9896

mentor,

Thanks for your review. If you continue to experience Blue Screen Errors you can run the following for a diagnosis:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

You can read the full article here - http://dell.to/2u98Cct.

If you'd like help with the fan noise you can follow these steps: Here are some tips to help with fan noise -

A: Cleaning the Vents
1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.
2. Turn off the system.
3. Remove all power sources: Unplug the AC adapter and remove the battery, or unplug the desktop power Cord.
4. Use a compressed air can to blow the dust out of the vents. Be sure to hold the can at an upright angle (near 90 degrees), and hold it 15-20 centimeters (6-8 inches) away from the vent.

B: Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.

You can read the full article here - http://dell.to/2ENlXfz.

We hope this tips help your computer perform better for you.

Best,
Bryan
1-800-624-9896

Hello Lora,

We're sorry that your computer's touchpad has been giving you issues. We'd recommend the following steps to re-calibrate your touchpad:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We hope this helps your touchpad respond better for you.

Best,
Bryan
1-800-624-9896

FromTheAV,

We're disappointed to hear that your new laptop has been giving you trouble. If there are specific issues that you are having you can always research them on our Product Support Page here - https://dell.to/2GN1CaJ.

We hope these articles help your computer perform better for you.

Best,
Bryan
1-800-624-9896

cwnfl,

We're sorry to hear about the troubles that you're having with setting up your new Dell computer. We'd recommend running Dell's SupportAssist App to make sure that all of the drivers and software on your computer are up to date. If you have additional questions about your computer you can always check our Product Support Page here: https://dell.to/2GN1CaJ.

Best,
Bryan
1-800-624-9896

Dayi,

Thanks for your review and we're sorry to hear that you did not receive the virus protection with your laptop that you were supposed to. We'd recommend reaching out to Best Buy's Customer Support Team to find out what your options are: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Doug,

This sounds like a problem that should not be happening with your new Dell laptop. We'd recommend taking a look at Dell's One Year Limited Warranty Terms here - http://dell.to/2tNsVOs. It's possible that your computer qualifies for repairs or replacement.

Please don't hesitate to reach out to Dell's Technical Support Team here for additional assistance - http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Clover,

We're sorry to hear that the power on your husband's new laptop is not working. If you'd like to contact Best Buy's Support Team you can reach them here - http://bit.ly/2v2IVhI.

Once you complete your exchange if you have questions about your computer you can view our Product Support Page here - https://dell.to/2GN1CaJ.

Best,
Bryan
1-800-624-9896

Hi David,

We're sorry to hear that you're having some trouble with your new computer. We'd recommend contacting Best Buy's Customer Support Team here - http://bit.ly/2v2IVhI to see if they are able to assist you with your purchase.

Best,
Bryan
1-800-624-9896

DeeDee,

Thanks for your review. We'd recommend making sure that all of your software and drivers are up to date: https://dell.to/2HJQFI3. We hope that once everything is up to date that your computer will perform faster for you.

Best,
Bryan
1-800-624-9896

Hi Student,

Thanks for your review. We're sorry that you are unhappy with your recent Dell laptop purchase. If you have specific questions about your computer we'd recommend reading our Product Support Page here - https://dell.to/2GN1CaJ.

We hope these articles help your computer perform better for you.

Best,
Bryan
1-800-624-9896