Customer Ratings & Reviews

The sales team was very open and honest telling me about tge product that i ended up purchasing.

Bought for wife to use primarily as an internet search and email tool. Setup was fast and efficient and everything working well - quick response and refresh. Great value for the money!

Really nice laptop for the price. Like the keyboard and having a number pad is really nice.

Perfect machine for mom in law. I’ve had good luck with Dell and this is no different

This review is more for the return process and trying to purchase the correct computer for me then for this particular unit. Although I did not like it, and I thought the resolution was extremely faded and poor, that was my fault for not realizing the difference between resolution And video capable. I tried to talk to the sales person there, but he would only talk to me about buying total tech and I told him I did not want it. He kept going and going and going until I finally said look if you’re not gonna talk to me about what I need and trying to sell me the total tech when I’ve told you not to sell it to me I’m going to leave. and I did. I did talk to one of the cashiers when completing the return, and she was very helpful and conciliatory. I was kind of looked down upon because I really didn’t know what questions to ask in trying to get a new computer, I am 55. I should know laptops because I’ve used them for close to 30 years now but it’s just not my main area of focus, I really wish there wasn’t a push to sell the total tech instead of finding the right device for you but there it is. I’m open to buying from Best Buy again, but I’m very disappointed in this process. This computer was not for me doesn’t mean it won’t be for you. It’s just I wanted a higher resolution, now I know that.

It’s a good laptop for the price what a paid. Maybe just the battery life don’t like me

Terrible keyboard does not light up they sold me a malfunction laptop now it past the return date I can't exchange it I just notice today 2/5/2023 the keyboard does not light up. Disappointing!

Noisy after running idle for approximately 20 minutes.

This is a very good laptop for an outside technician.

Very reliable computer haven’t not touched this piece of beauty

As far as a standard laptop for work, this one is quite fine. The Ryzen CPU is good enough for browsing and programs etc, efficient enough to last for a bit. Can't go wrong on the good price points like these.

Bought this to take online classes it was perfect.

Great machine just gotta get used to Windows 11 since I was using Windows 7Pro

I purchased this computer for personal use & so far it seems fine. I don't use any complicated programs or do lots of work on it. It is sleek & lightweight & seems to be adequate for my needs.

My expectations were not high, but this PC was way too slow. Resolution was terrible.

Perfect lap top for traveling and working on the go.

Very good computer for price. It was quick and sleek, and fit in my bag easily. However, I did end up returning it, but that was only because I learned I needed a more powerful computer than this one.

I bought this a year and a half ago and have had nothing but problems with it. It freezes, glitches, and I have to restart. The keyboard gets stuck sometimes. I hate this laptop. I am going to have to buy another laptop as a result, and this was purchased only a year and a half ago. Piece of junk. Highly recommend you stay away from this.

I like everything the people at best buy are very nice and helpful

I like it good stuff good price and best quality..