Customer Ratings & Reviews

SkyJocky, We're sorry to hear that your new Inspiron laptop is not performing as fast as you'd like it to. Here are some steps for you to try to speed up your device: Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full article please click here - http://dell.to/2tSulGV.

nu1992, Thanks for purchasing your new Dell laptop! We're glad to hear that it is working well for you and your schoolwork. We're sorry to hear that you don't feel like it's powerful enough to run SQL and other programming applications that you would like to use. We'd suggest removing some of the programs from your laptop that you may not be using and that may have come pre-loaded on your device. Here are some steps to speed up your device:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full troubleshooting article, you can click here - http://dell.to/2tSulGV.
We hope these tips help your device run the way you'd like it to.

- LuckkyYessi, Thanks for your recent Dell laptop purchase and for your review. We would suggest that you try some of the following steps to help resolve the slowness on your device:
Delete temporary files and directories -
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process.
Uninstall applications you no longer use -
1. Open the Programs and Features application in Control Panel.
2. Scan the list of applications installed for ones that you no longer use.
3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
Empty the Recycle Bin.
We hope these tips help speed up your device to the way you had hoped it would be.

- Kathy, We're sorry to hear that you're experiencing issues with the sound on your new laptop. Please take a moment to read this Dell Support article related to resolving sound issues - http://dell.to/2tqKYrC. We hope these tips will help the sound of static go away.

Knot, We're happy to hear that your new laptop is running well for you. If you ever need to reference a troubleshooting guide for your device you can always visit your product support page here - http://dell.to/2uBnCA3. Thanks again and good luck!

Jammie, We're sorry to hear that your computer is not running as well as you hoped it would. If you are experiencing slowness on your computer we'd suggest the following steps:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For additional information, you can view the full article here - http://dell.to/2tSulGV. - Bryan

- Roger, We're sorry to hear that you're having difficulties with your new laptop locking up. Please review the following steps to troubleshoot this issue if it arises again in the future:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below: 1) Start the computer. 2) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.) 3) Select Safe mode with Networking and press Enter. 4) Log on as the administrator or as a user with administrative access. 5) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 and 7 to see if you are able to resolve the lock ups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
We hope these tips will help you in the future once you have your laptop back from Geek Squad.

- Smiley, Thanks so much for your recent Dell laptop purchase. We hope that once you set up your laptop that it will meet all of your needs. If you need assistance with your setup, each Dell computer running Windows 10 comes with Dell Support Assist that will help you with the setup process and make sure that everything is up to date. If you have questions or would like some troubleshooting tips for your device you can visit your Dell Product Support page here - http://dell.to/2uBnCA3.

Hi Judy, Thanks for your review and for your recent Dell laptop purchase. We're sorry to hear that you're having some difficulty with your new Dell laptop. Please be assured that you can always check out our product support page to troubleshoot your computer - http://dell.to/2uBnCA3. - Bryan

Angel - We're sorry to hear that your laptop is not performing the way you had hoped it would. If you continue to experience slowness on your device please try these steps: Delete temporary files and directories 1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box. 2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need) 3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall. 4. Repeat for each application you want to uninstall. 5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.). 6. Empty the Recycle Bin. We hope these steps will help the speed of your computer to run the way you had hoped it would.

Dear AshleyA, Thanks for your recent Inspiron laptop purchase. We're sorry to hear that the initial setup of your device took longer than you would have liked. If you are experiencing issues with your device not responding as quickly as you'd like we'd recommend that you take a look at the Diagnostic Test and Driver Test page for your device here - http://dell.to/2uNMWBK. Please also take a moment to read this Dell Support article related to slowness with your device - http://dell.to/2tSulGV. All Dell products that are running Windows 10 also come with the Dell Support Assist app that we would recommend you run to make sure that your software and drivers are all up to date.