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Customer reviews

Rating 4.2 out of 5 stars with 512 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers consistently note the affordability of the Inspiron 15.6" Laptop, often describing it as a great laptop for the price. Many customers also mention its suitability for schoolwork and basic tasks, with comments like "It served its purpose" and "Perfectly suited for my needs." While some customers appreciate its lightweight design and ample storage, a few express frustration with the lack of a CD/DVD drive and the challenges of adjusting to Windows 10.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 512 reviews
  • Rated 1 out of 5 stars

    I do not recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer and a year later, the RAM memory had an issue. Long story short, I just need to trash it as to fix was more expensive than to buy a new one. Please, save your money and buy something more reliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an openbox purchase. The laptop would not load the office program that I had purchased at the same time of this purchase. There were several other things that needed to be repaired on this device. Had to return it to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wish I had not bought it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is cheaply made. The screen can only be viewed at one angle and their is no CD. or DVD drive. I have seen better computers for around the same price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was not for me. I was searching for laptops because I begin online schooling and this was the worst choice for that. Took it back the next day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse $400+ i ever spent. Start up takes way to long and internet connection is horrible, really REALLY wish i could return this piece of garbage :/

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      BBBB,

      Thanks for taking the time to write a review about your new Dell laptop. If you'd like your computer to start up faster for you we'd recommend limiting the number of programs that launch at startup:

      1. Close all open windows.
      2. Press CTRL + Shift + ESC key together on the keyboard.
      3. In the Task Manager window, click Startup tab.
      4. Select the program or application that you want to disable from loading during startup.
      5. Right-click and select Disable.
      6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
      7. Restart your PC.

      You can read the full article here - http://dell.to/2tSulGV.

      If you'd like to see if your internet connection can be better we'd recommend the following:

      1. Run the Network Troubleshooter.
      a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      b) Touch or click Troubleshoot problems and then follow the prompts.

      You can read the full article here - http://dell.to/2sLtwRh.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Price
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    A great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because I wanted to upgrade my old hp probook, as a highschool student with a part time job trying to buy my own necessities I'd say this is a great choice, the price is affordable, it's a very good looking laptop: it's sleek not very heavy and quite big in size. I'm not exactly an expert on computer tech but it does offer the better specs than the other low price laptops. After using it for a while well it's not the fastest thing in the world but it wasn't anything to complain about. All in all I think I made the right choice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself as a Christmas gift return after 2 days wouldn't hold a charge and would not let me set it up .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop as a gift. Used the laptop for one week and the computer crashed. Returned to store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    locked up all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took it back and got a different one I had to refresh it all the time

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      greg,

      We're sorry that your last computer kept locking up on you. We'd recommend the following steps to help you if your new computer freezes:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
      6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    Dell problems as usual didn't work again 2 in 6 mo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not believe that the last 2 Dell laptops last less than 6 months absolutely a piece of junk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    this computer sucks !!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer is crap does not work correctly brely comes on

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Sandie,

      We're sorry that your computer is not performing the way you'd like it to. We'd recommend that you run the Windows Performance Troubleshooter to see if there are ways for your computer to run faster:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      We hope these tips help your computer run the way you'd like it to.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    I want my money back.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touchpad is exceptionally erratic. I've tried refining the settings - I hate this machine!

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Renee,

      Thanks for your review and we're sorry that your touchpad has been erratic. We'd recommend re-calibrating your touchpad by following these steps:

      Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

      1. In the Search box, type main.cpl.
      2. Touch or click main.cpl in the list of programs.
      3. Touch or click the Dell Touchpad tab.
      4. Touch or click on the picture of the touchpad.
      5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
      6. Change the options as preferred.
      7. Touch or click Save.
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      9. Touch or click OK on the Mouse Properties window.
      10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

      You can read the full article here - http://dell.to/2tqmS02.

      We hope this helps your computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow to start ,a lot of problems running windows office

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi manyo,

      We're sorry to hear about the issues that you've been having with your new Dell computer. We'd recommend limiting the number of programs that launch at startup by following these steps:

      1. Close all open windows.
      2. Press CTRL + Shift + ESC key together on the keyboard.
      3. In the Task Manager window, click Startup tab.
      4. Select the program or application that you want to disable from loading during startup.
      5. Right-click and select Disable.
      6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
      7. Restart your PC.

      You can read the full article here - http://dell.to/2tSulGV.

      If you have questions about Windows 10 you can refer to our Dell Support page for Windows 10: http://dell.to/2wMZqyx.

      We hope these tips help your computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    Horribly slow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it's me but for a brand new system the response time is unacceptable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to take it back twice and finally exchange it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy another Dell computer. The Bestbuy geek squad were very helpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had it for 24 days and it completely froze!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Froze after only using it 24 days! Had to be shipped back to Dell!

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      JBWear,

      Thanks for your review. We're sorry to hear that your computer froze on you. We'd recommend the following steps to help this issue in the future:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      We hope that when you get your computer back that it will perform the way you'd like it to.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    crap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell really is crap, this wouldnt even start brand new

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Rudy,

      We're sorry to here about the trouble that you've had with your new computer. Here are some tips for starting up your computer:

      1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
      2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
      3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
      4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
      5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
      6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
      7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

      You can read the full article here - http://dell.to/2uj1Sby.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    School

    Rated 3 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It served its purpose. I used it for school and it worked well.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 2 out of 5 stars

    Would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for about 6 months just using it for photo and video editing and after that it for really slow. So slow i couldn't even use it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Gets the job done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer to replace my old MacBook. Didn't want anything too expensive, but I still wanted something with a little pop in it. Startup is nice and easy. When I first got it, updates took a long time, but now everything runs smoothly. Would recommend for someone who is looking for a decent PC at a fair price.

    I would recommend this to a friend