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    • Brand Response


      August 17, 2017

      @Butanyway, We're sorry to hear that your new laptop is not performing the way you had hoped it would. Here are a few suggestions for troubleshooting your WIFI issues -
      1. Run the Network Troubleshooter. Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      2. Touch or click Troubleshoot problems, and then follow the prompts.
      3. Turn off and then turn on all the devices on the network to reboot and synchronize them, for more information refer to the Dell Knowledge Base article "Turn Off and Then Turn on All the Devices on the Network".
      For more troubleshooting tips you can view our Connectivity Support article here - http://dell.to/2sLtwRh. Dell

    • Brand Response


      August 8, 2017

      Apanidollar - Thanks for your recent Dell Laptop purchase. We're sorry to hear that you had trouble with your device and that you had to return it. If you have similar issues with a Dell device not turning on in the future please consider reading these Dell Support troubleshooting tips - http://dell.to/2uj1Sby. We hope these tips will help you when you find a Dell computer that is right for you in the future. Dell