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Customer reviews

Rating 4.5 out of 5 stars with 727 reviews

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93%
would recommend
to a friend
Page 1 Showing 1-20 of 727 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    light and great for the price.

    |
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    Posted .

    It is light compare to my working laptop and my Mac Pro. Got it at 279$ at Black Friday for my parents, after try it a little bit, i feel this is much better than my own old laptop and especially for the touch-screen feature. It will be a great gift for my parents.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best deal in years

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    Posted .
    Owned for 5 months when reviewed.

    I never give five stars for anything because I feel like there's always room for improvement, but in this case this was the best deal I could have ever gotten for this particular laptop. And it was the best deal on any laptops regarding the specs. I'm so lucky to have purchased this when it was on sale because I still have yet to see the prices drop down almost a year later.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    It stop charging

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    Posted .
    Owned for 3 months when reviewed.

    Had the laptop for a short period of time and it just stop charging. I plug in my charger in correctly it’s saying it’s plugged in but not charging. Don’t buy it!

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dave,

      Thanks for your review and we're sorry to hear about the charging issues that you're having. We'd recommend the following tips to help resolve your issue:

      We'd recommend checking the following causes of possible AC Adapter Error Messages:

      1. Are you using a 3rd party or is a non-Dell branded AC adapter is connected to the PC or docking station?
      2. Are you using an AC adapter with a lower wattage?
      3. Is the AC adapter is not fully connected to the PC?
      4. Check to see if the wall power cord is not fully connected to the AC adapter.
      5. The AC adapter or PC's AC adapter port could be damaged.
      6. The AC adapter is not recognized in BIOS (System Setup).

      You can read the full article here: http://dell.to/2xQTan2.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    None

    |
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    Posted .
    Owned for 2 months when reviewed.

    My laptop shut down and it is so slow the screen s

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Popo,

      We're sorry to hear about the slow performance on your computer. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Highly recommend!

    |
    |
    Posted .

    This is a great laptop for the money, especially when it's on sale for under $300! It does have a cheap feel to it but I think that’s an okay trade-off for the price. I found the texture of the shell pretty interesting; it’s kind of like a rough plastic which adds a good grip feeling for when you have to move it. The keyboard is nice to type on and the track pad seems to be good quality. The in-line power brick is a nice compact size which, to me, is a big plus. This Inspiron is also very thin considering the price, and it's surprisingly lightweight. I was also pleased with the SD card slot included on the side. I found the performance to be really good if you're just watching YouTube or browsing the web. The 8th gen Intel i3 processor and 8GB of RAM is great for low-demanding tasks similar to those. Playing 4K video on YouTube runs without a hitch while only utilizing about 30% of the integrated Intel UHD Graphics 620 GPU. This would be a great budget laptop for school or even work depending on what you do. I'm sure it could run Microsoft Word or Excel without any problems. I was surprise at the lack of bloatware that was preinstalled. Like other reviewers have noted, I did have to go through the activation troubleshooter to activate the "home" version of Windows 10 to change out of the Windows 10 S mode. One thing that bugs me about this laptop is the lack of backlit keys. The screen displays a decent picture but I can still tell it’s a lower resolution. I think 1920x1080 is the sweet spot for a 15 inch screen. The screen also has a glossy finish which creates a lot of screen glare, especially in a bright environment. It also lacks a removable battery which is a con for me; I like to remove the battery when I know I'm going to leave it in one spot for a while. I would definitely recommend this over any Chromebook though. Sure, there are better Windows laptops out there but this one is hard to beat for the price!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Dell quality laptop

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    Posted .
    Owned for 2 weeks when reviewed.

    Great Dell laptop. The Core i3 makes a difference compared to other entry level chips. The 8BG memory and the 128 SSD really helps speed the computer up. Other entry level computers typically have 4GB. The touch screen is a bonus, however I rarely use the feature. The Ethernet port is nice to have — I see many newer laptops getting rid of network ports in favor of being thin or space. Excellent value.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Perfect for us as an in home email and web viewing

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    Posted .
    Owned for 1 week when reviewed.

    We were in the market to replace our 12 year old Dell laptop that was getting on in years especially limited video capabilities. It came with Vista, was upgraded to W7, then W8, then W10. When this new system was Black Friday priced it was a no brainer for us. It starts up almost instantly speed tests three times faster the system it replaced. Very happy with purchase,

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing performance for the price

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    Posted .
    Owned for 1 week when reviewed.

    I got it on an early black friday sale for $279.99, and paying this price for an i3+8GB of RAM and the super fast boot up speed of an SSD is the best deal I could've ever gotten. Better get it this 2k19 black friday if you are in need of a laptop that gives you more than what you pay.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    So far really good

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    Posted .
    Owned for less than 1 week when reviewed.

    At first I wasn't sure about this laptop but after working with the settings it's pretty amazing for the price. Windows S mode took some time to figure out. It seems that Microsoft has changed their app store and in order to get the option to switch to normal Windows 10 home the app store needs to be upgraded. Then you need to restart it and go into the settings activation a second time in order to get the right option to switch out of s mode. Once that was done and I took transparency off of the display I'm very happy with this laptop for basic usage.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Incredible value at $279.99 with 8GB RAM

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    Posted .
    Owned for less than 1 week when reviewed.

    This machine is great power and value especially with the 8GB RAM on the Black Friday special. Does all the Microsoft Office 365 things I need to do while running multiple tabs. The only reason it’s not a 5star review is the lack of a USB C port, which makes docking it to my external screen, keyboard, mouse a nuisance

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great value laptop

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    Posted .

    The Inspiron model laptops continue to be a good value for our company. The environment is pretty rough and we don't want to spend a lot on a laptop that may be damaged or stolen. Surprisingly, these value-priced laptops have been very durable for years. This unit is basic, but with 8GB RAM and the SSD, it's very quick and usable for our needs. For the money, there isn't a better option. I've tried some HPs and others that seem to cut corners. (A couple of the 14" HPs didn't support 5GHz wifi.) The only complaint I have with these Inspirons are a "loose" clicking trackpad, but it's a minor issue. Functionality has been fine.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    solid specs for a decent price

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    Posted .
    Owned for 1 week when reviewed.

    while not having every bell and whistle for the price its hard to beat. I bought this laptop during the recent early black friday sale and for a sub $300 laptop its specs are hard to beat. I bought this for my girlfriend who is a teacher and needed something decent to do work on and basic internet functions. This machine more than meets her needs and has the added bonus of a touch screen and the ability to upgrade the ram if needed down the road. While it does not have a strong dedicated gpu or a higher resolution screen it is more than decent for daily tasks and light editing. You can even game on it somewhat just dont expect to be running the latest and greatest games. Bottom line if you want something decent for internet, media consumption, and basic work tasks then this machine is hard to beat with its specs and price.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great for the price

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    Posted .

    Nice laptop for a teenager! And good price! Will be a great starter laptop.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Dell touch screen

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    Posted .

    Great computer for great price thanks Best Buy for your service and great price on your products

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good deal

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    Posted .
    Owned for less than 1 week when reviewed.

    Speed is good easy to use and the touch screen is a bonus

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great price, minor complaints

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    Posted .
    Owned for less than 1 week when reviewed.

    This is certainly a great bargain for the price, and it works well. However, setup was a bit of a nightmare. Some of that is Windows' fault, but definitely some is Dell's fault as well. The only setup instruction included in the box is a small slip of paper that directs you to "dell.com/support/windows". I expected to find step-by-step setup instructions there, like a "wizard" that would guide me through it. But no, this is simply an area of the support pages where I can SEARCH for answers to my issues...but my issue was initial setup! That was no help, and Windows initially didn't work - that's its own horror story, I'll spare you here. Other gripe is that there is no external light to show battery status, you have to actually turn it on to find out whether the battery is charged or still charging. The cost cutting is a bit too deep there.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Super-fast computer for everyday use

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    Posted .
    Owned for 2 weeks when reviewed.

    I have nothing but positive things to say. I bought a second one for another family member to use. The solid-state drive delivers on speed. 8 GB of RAM is more than enough for the average user, and handles intensive multitasking smoothly. While I wasn't looking for a touchscreen this model was still cheaper than others without, and so is a nice bonus! Display is crystal clear. The unit is average weight but thinner than you'd expect, and seems well-built. I also appreciate that Dell did not pre-install tons of bloatware on this model, so initial setup was easy. The i3 processor ensures this unit is future-proof for at least the next few years. My one suggestion would be to add a back-lit keyboard, but no biggie. I highly recommend this model.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    3 out of 5
     
     
     
     
     
    Speed
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Meets expectations

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    Posted .
    Owned for 1 year when reviewed.

    All we use our computer for is for budget tracking and light Microsoft Excel & Word usage. This fit the bill because it's reliable, battery lasts several days (if not weeks for hire infrequently we use) and it was cheap. If you game or require more computer power, definitely look at higher levels.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    3 out of 5
     
     
     
     
     
    Speed
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Fine for distance learning and some tasks.

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    Posted .
    Owned for 7 months when reviewed.

    Bought this for my 12 year old for online school, it's no impressive in any way, but it does it's job for that purpose. The case feels more of a flimsy plastic, but I suppose that's to be expected at this price range. I thought he would like the touchscreen feature, but he actually keeps it disabled to increase battery life and performance. He's bummed that he isn't able to run steam games on it, but that wasn't the purpose for this purchase. In hindsight, I wish I went with a similarly priced computer that had better performance features without the touch screen.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very Pleased with Purchase!

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    Posted .

    This DELL Model has served me well for 2-years, and it's still going strong! Problems have been seldom and were remedied, by Geek Squad Online, or In-store (without leaving it overnight). I'd buy Dell again! (I've known what it is, to not be as lucky.)

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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