Customer Ratings & Reviews

Bryang123,

Thanks for your review and we're happy to hear that your computer is working well for you so far. Please check to make sure that all of your drivers are up to date to see if this helps with your connectivity: https://dell.to/3gMyl1H.

If you continue to have connectivity issues you can follow these steps:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Asags,

We're sorry to hear about the issues that you're facing with your new laptop. We'd recommend the following tips if you need help with the freezes on your computer:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Please check to see if there are any driver or software updates here: https://dell.to/3gMyl1H.

Best,
Bryan
1-800-624-9896

Angela,

We're sorry to hear about the problems that you've been having with your computer so far. We'd recommend diagnosing the crashes on your computer with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/3gMyl1H.

You can read the full article here - http://dell.to/2u98Cct.

If you are having trouble with your microphone you must have the Wave MaxxAudio Pro Application installed and then select "headset" as the device in order for the headset microphone to work. We hope these tips help your computer work better for you.

Best,
Bryan
1-800-624-9896

Nana,

We're sorry that your microphone was not working correctly on your Dell computer. There is a new RealTek High Definition Audio Driver that Dell released that would help resolve this issue: https://dell.to/3gMyl1H.

We're sorry to see that you decided to return your Dell computer but we hope you will consider Dell again in the future.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry to hear about the issues that you've had with your computer so far. Here's an article that may help with your fingerprint reader: https://dell.to/32bckET.

If you'd like to see if you can speed up your computer you can run the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896