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Customer reviews

Rating 4.7 out of 5 stars with 988 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Inspiron laptop's overall performance, processor speed, and screen size. Many appreciate the exceptional battery life and the versatility of the responsive touchscreen. Some customers noted the weight and heat, while others mentioned the absence of a number pad. However, the ease of use and ample RAM are also well-received features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 988 reviews
  • Rated 1 out of 5 stars

    No on Best Buy Protection Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get a new computer and wanted the Geek Squad's help. I bought this computer and they transferred all of the data from my current computer to the new Dell. I used it for a week and then it just went blank and I, nor any of my friends could get it to come back on. I returned the computer and they gave me a full refund on the computer, but said I would have to contact Best Buy for the refund on my Best Buy Total Membership. I was on a chat with Robin for an hour and was assured I would receive the full $179.00 refund, but only received a $27.00 refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed. Great purchase with the help of our salesperson. Always trust Best Buy for my appliance and electronics purchases.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer but it randomly shuts down at times and gets very hot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered on line. They notified me it was ready for pick up. Walked in to customer service and was out within 5 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 in one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for a well equipt PC that doubles as a tablet and a laptop as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop but do not like Windows 11. This is the 2nd Dell laptop I've owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4th. Inspiron and counting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the service that Dell provides during the support period, this is my fourth dell Inspirion!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Seems slow, and runs burning lava hot.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was supposed to replace an old Asus Zenbook, which I loved. This thing runs burning lava hot, and has never seemed fast. At this moment I'm just using a web browser and my laptop is 129 degrees despite having open air under the vents. I can't imagine a computer would be this bad in 2025. I regret this purchase for sure.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Dell inspiron 16.2 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slowed down and its not simple to fix and i got to take it back to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer, is easy to use and very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has everything you will want and need. Love everything about this laptop!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Confusing, Lengthy Purchase Process

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used laptop yet. Used IT consultant to load up new device and sync with previous laptop. Cost was $150 and we could not get Word to work even though I paid extra for it. I had an accept a new BB credit card to get discounts that were offered but have not heard anything since purchasing before Xmas. Actual purchase was confusing and a bit misleading. It was a process that took too long.

    I would recommend this to a friend
  • Cons mentioned:
    Number pad

    Rated 3 out of 5 stars

    Good Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the keyboard backlight is VERY low and nearly noticeable and there is no number pad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gaming monitor. Fits perfect on desk. The picture is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, versatile laptop/tablet. Use it for on the go work with accounting software and inspection reports.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    THIS IS IT.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS A NICE LAPTOP BUT THE BACKLIT KEYBOARD ISN'T VERY GOOD. OTHER THAN THAT ITS PRETTY GOOD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Windows laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer so far, mostly use it for school. The 2 in 1 is cool, but dont see it as necessary

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good with this price. Satisfied. Only cooling fan makes some sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I expected it to be. Screen display is very clear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mousepad keeps dancing Otherwise very nice laptop Didnt wanted to change the software hpdate and bought a new one

    I would recommend this to a friend