Customer Ratings & Reviews

Overall I like the product. The track pad is a bit sensitive no matter what I do to the settings.

I recently ordered an open box Dell laptop in excellent condition from Best Buy, expecting all original parts as described. Unfortunately, that wasn’t the case. The charger that came with the laptop was not actual one, and when I visited the store to ask about it, they replaced it with an HP charger — which is clearly not compatible with Dell’s charging standards. This is actually the second laptop I ordered this week from Best Buy. The first one had a non-functional trackpad, so I had to return it and place another order. I was hoping the second time would be better, but sadly, I’m disappointed again. When something is labeled as “excellent condition,” customers expect it to include all original accessories, especially for something as important as a laptop. I hope Best Buy improves their open box quality control to avoid these kinds of issues in the future.

I was skeptical at first, but this thing impressed me. The 2-1 Inspiron has a very good touch screen and build quality. The battery life is good, it last multiple days for me when not in ALL day use (9+ hours straight). 16gb ram is impressive for the price point as well as 1TB SSD. I got this on sale at $750 with a regular price of right at $1100. Seemed too good to be true but did not disappoint whatsoever. I run multiple applications, and have at least 5 tabs open with no slow down. Set up was easy and then I upgraded some drivers on my own. It can run multiple external monitors fluidly with no lag. It handles work task very good. Intel Core ULTRA 7 is a big perk as it’s a top of the line processor. I didn’t want to break the bank but I needed a solid build and good performing laptop. This is the one. I love Dell over other brands, but have not had one in a few years. This laptop overall is a great all in one. Especially if bought on sale. The 2-1 feature is pretty cool even though I don’t use it much it’s still cool to flip over and use it for a demonstration. It doesn’t run hot like people have complained, it gets warm, but don’t all laptops to do that eventually? It is not an overheating type heat either, it just gets warm. Very tolerable and normal. This laptop is a good deal. I hope this helped someone.

I have been using my new Dell - Inspiron 16” 2-in-1 Touch Laptop for a few days now and it is well on its way to replacing my older desktop PC. I just need to finish installing a bunch more programs and transfer all my docs, pics and videos to it. Dell was able to fit desktop level performance components into a relatively slim package at about ¾” thick and about 4.8 lbs. This model comes with the latest generation Intel Core Ultra 7 - 155H CPU w/16-cores and Max Turbo Boost Frequency up to 4.8 GHz. When it comes to multi-tasking for work or play this is a true workforce. Moreover the 16 GB of high speed DDR5 memory is plenty to simultaneously run many modern apps, create and edit large documents, graphics, videos, spreadsheets and presentations. Also contributing to the stellar performance is the 1TB M.2 PCIe NVMe Solid State Drive that helps boot this laptop in less than 20 seconds. The Intel Arc graphics is no slouch either. It offers about 150% boost in benchmark performance over last generation Intel Iris Xe graphics. It’s great for everyday home and business use and light to medium gaming.. The 16” LED touchscreen has very bright and vivid colors in FHD+ resolution (1920x1200) with very thin bezels, great for work productivity and HD movies. Speaking of HD movies, this laptop has 4 Dolby Atmos speakers built-in for some of the most immersive sound you can get from a laptop. Additionally it also incorporates a 1080p webcam but no infrared sensors used by Windows Hello for face recognition to unlock your computer. You can use the built-in fingerprint reader to unlock your screen instead. Another nice touch is the backlit keyboard which makes this laptop easy to type on in any lighting conditions. As for external connectivity, the Inspiron 16” 7640 is well equipped with two USB 3.2 Gen 1 Type-A for legacy devices and two USB-C Thunderbolt 4.0 ports and an SD-card reader. The laptop also comes with the latest generation low-power consumption Bluetooth as well a very fast Intel® Wi-Fi 6E AX211, 2x2, 802.11ax wireless card. Last but not least, an HDMI 1.4 port offers quick connectivity to a TV, but unfortunately only works at a maximum 1080p FHD resolution. If you travel frequently or use public transportation and need to take this laptop with you on a daily basis, it may be a bit on the heavy side, so for me it is primarily a desktop replacement that you can move around the house and occasionally travel with. The 360 degrees hinge makes this a versatile system that can easily switch between laptop modem, to tent to tablet mode that automatically disables the keyboard and touchpad. All in all, I would recommend this to a friend as a productivity desktop replacement, content creator/editor and occasional light gaming system.

Against my better judgement from bad experiences in the past with Dell, I gave this a shot. Immediately regretted my decision. Slow and unresponsive compared to other laptops in this price range. Multiple hardware issues immediately apparent. Attempts to fix these issues failed because Dell's SupportAssist software which is forced upon the user simply does not work correctly. I could try to install new drivers manually but honestly this is not something I want to or should be dealing with in 2024. Also, the screen has an ugly yellow tint, like eye care mode is permanently turned on, and the speakers sound like there is plastic covering them. The build quality is really nice though.

ZERO ZERO ZERO stars to Best Buy the computer its self is fine. There service is not. I went in to buy this computer, bought it and was told to get some protection (sure obviously). The salesman said something about $200 dollar plan, OR through best buy if you pay 179 we offer a two year plan that is better. Obviously I agree to the cheaper plan and didn't think anything of it. Until I get a email I enrolled in a yearly subscription with BestBuy for 179 PER YEAR. I reached out over and over explaining this was not mentioned to me in the store that it was a per year service and I woudl rather just have a one time fee service. They repeatedly did not help, did not offer me anything just kept asking me to cancel..... your sales guy lied and you will do nothing about it?

Overall good but sometimes response is slower or laggy

Looks good till now, didn't try the AI features yet.

laptop is OK but cannot get it to work with new printer

This was my first time buying a Dell, and I'm not impressed. The response time on this laptop is super slow. Every time I use it for the most basic task like viewing a simple website, it will freeze up and I have to wait for it to catch up. I've run a diagnostic test and updated a flagged driver, but it's still a problem. I would not recommend this laptop.

I am still debating...Computer was promised to be current. I am working on getting it current. I should have gone to the Geek squard immediately...my bad.

The screen rotation has an issue when coming out of sleep and the trackpad is slow even with windows mouse speed all the way up. Gets the job done for cheap.

By far the worst Dell I have ever purchased. I have used 2 Dell previously and I have purchased 2 for my kids because I love the product. However, this is a huge disappointment. The screen is blurry, text not very clear. The computer sometimes goes off. To add insult to injury, Dell Assist expired after the first year and I have to pay $200plus to get any help. This is a rip-off. They are losing me as a faithful customer.

The laptop build quality is good, but I have faced software issues and hardware issues in the system. Even it has good configuration, still it gets throttled. I won't say it's not a good laptop. As of my opinion I am not satisfied.

I got this computer to replace one that I purchased back in 2018. It is a Dell 17 inch inspiring that externally looks very similar. I was fine with the 16 inch screen on thus because it is touch, and the 2 in 1 feature is nice, but I don't use my others much like that. It is built well, metal top and bottom and much more sturdy than my old device, weight wise, about the same. The screen is crisp colors are good, says hdr enabled, and touch is very responsive. The touchpad works ok with this, like my old one, but 95% of the time i use an external mouse (bluetooth and usb dongle, i have tried both with this so far, both work well, quick pairing) This has ample usb and usb-c connections, and an SD card Reader. I will miss the built in optical drive, I like being able to watch movies and not lug an external drive either me, I will have to now (as well as purchase dvd software). Unfortunately that's the way all systems I tried to build are. The keyboard layout us good, the backlight helps in the evenings typing. The video camera and mic work well for video conferencing, and the sound us quite adequate. This unit is mainly used for word processing, and simple games (solitare, slots, roblox) occasionally, and is more than enough. It also gets a ton of internet time. So far it easily makes it through 8 hours of intermittent use during a workday, but I have nit ran it completely dead, only to about 20%. It has very adequate ram (16gb) and storage (1tb ssd). I have not experienced bog, or lag on anything yet. The start up is very quick. It also runs fairly cool on the lap when used like that. It almost a twin for the one I'm replacing, just 6 years newer, ssd instead of standard hard drive, and no optical drive. My old one has Intel optane memory that made it start faster than standard laptops of the time, now this computer is all ssd and same fast access. For a solid daily use computer for non gaming, this solidly checks all the boxes and a fair value. I have to give it a solid 5 stars, nothing on it that I would deduct stars for on it’s part. I hope the durability is a bit better than my old one. I’v changed the battery twice (once just after warranty ran out at 3.5 years, and once about a year ago), and the keys are sticking in the asdf line of keys. Time will tell.

Although this is supposed to be a fast computer, speed of doing basic things... ie deleting email.... is slow. Also, the sound on the speaker is terrible.

Fast and nice to use on job sites, clear screen but has glare when in the sun

Bought this for my son to use for college and has been a good laptop up until less than 5 month it won't power up. Took it back to the geek squad and they have it 4 -6 weeks trying to repair.

Purchased the Dell for Windows 11. However I could never keep the computer connected to my internet. Brought it to the Geek Squad for help and was told that it was probably my rural location. I was also told never to hard code the IP address, but I said that was the only way the computer would stay connected. Now a month later, there is a December Windows Update supposedly to fix the internet connection issue.

Good computer, but it overheated easily. So I returned the computer and bought another brand.