Customer Ratings & Reviews

laptop keeps giving me a screen that interrupts what I'm doing while it updates. I was on YouTube watching a video and it kept muting itself and turning on volume without me touching anything. I bought this new at best buy but it wasn't in stock. it was mailed to me. I really think I got a laptop with refurbished parts and not 100% new. I bought the Dell inspiron 16" 2 in 1 touch laptop, inte

This Dell Inspiron 16” 2-in-1 Touch Laptop checks all these top-of-the-line boxes for me: Screen size (16”) - check! Touch screen – check! Super-fast processor (Intel Core Ultra 7) – check! Lots of memory (16GB) – check! Lots of storage (1TB of SSD storage) – check! Backlit keyboard – check! Good graphics (Intel Arc Graphics) – check! Good screen resolution (1920x1200) – check! Latest operating system (Windows 11 Home) – check! Lots of ports – (HDMI and four USB ports) - check! Headphone Jack – check! Microphone Input – check! Connectivity (Bluetooth & WiFi) – check! Front-facing Camera – check! Built-in Microphone – check! Typing on this lighted keyboard is a real pleasure, whether you’re working during the day or late at night. And the touchscreen helps with navigating around your screen to choose your available options. With the included WiFi and Bluetooth, you have all the options you need for making connections, both online and with other devices. The fast processor and sufficient memory work together to make things happen lickety-split. The battery life between charges is around twelve hours, but of course your mileage will vary, depending on how you’re using this device. Suffice it to say that it’s probably sufficient to get most users through the day. With the included camera and microphone, this device is an excellent choice for those online video sessions with your friends and business associates. Finally, the warranty that comes with this device is far superior to what’s offered on most competing laptops. It includes one year on both parts and labor, with onsite/in-home service after remote diagnosis.

This laptop 2-in-1 is quite heavy. I don't see a lot of people being able to use it as a tablet lying down. In a A frame setup it works quite nicely. The monitor is crystal clear and touch is very responsive. A stylus will work with the touch screen. As a laptop, don't expect to do heavy gaming. You do not have a dedicated graphics card (Intel Arc Graphics), so my performance tests scored it low in 3D and 2D results. It still managed a very respectable score near the 70th percentile. This is actually quite surprising for a 2-in-1. You can make it by with mid to low graphics on some intensive games. But you are not going to replace a gaming laptop or rig with this. What this laptop does well is a little bit of everything. It is a perfect size for coding, Office work, browsing and media consumption. The colors are fantastic. The air flow seems to be quite good. I have not felt it overly warm at any point. The exterior is quite smooth and slick. Folding it into table mode has the keyboard exposed on the back. This gives a little better grip to the tablet mode. In laptop mode, the keyboard is backlit and the touchpad is massive and very responsive. The Inspiron is just a touch below the XPS series of laptops from Dell. This is much more a business type laptop. Overall it is perfect for my son and his coding classes at school. It is heavy but the screen real estate makes the weight worth it. The ability to flip into a A frame mode and connect a external mouse and keyboard is a big plus. This is something that differentiates the Inspirons from the XPS. You have ports for USB (2) and USB C (2) as well as full size HDMI (1). The power cord is USB C/Thunderbolt 4.0, this will burn one of the USB C ports. I always keep a USB hub or two handy. Processor is a i7. There is 16 GB of memory. There is a finger print reader that works very well. Also the graphics is Intel Arc, decent performance but really helps the battery life. Battery life has been really good so far. Under a moderate load while installing software and configuring Windows I only used about 10% of the battery. That was over about an hour to an hour and a half. Lots of IO during that time and screen was on constant. It charges quite quickly as well. Unfortunately I did not time that. Overall, I like this 2-in-1 especially using it for general purposes. It performs well enough that it is perfect for business use, class use, coding and doing presentations. If you aren't wanting to play No Mans Sky on max graphics, you will be quite pleased with this laptop.

Worst laptop I’ve ever owned. One morning, turned it on and it just stopped working. Did not want to connect to the internet. The WiFi driver just broke randomly. Dell is a terrible company that utilizes cheap parts. Never purchased this product or dell in general.

On paper this computer looks great, but less than four weeks in, the computer would not turn on anymore. I did some research online and of the other reviews from best buy shoppers on this item and there are a lot of people with the same power issue. Would not recommend. Returned to my local best buy for store credit, since I was out of the 15 day return policy.

Computer was less than a month old. Mother board went out. Best buy would not repair system, said it was not in warranty because I did not buy a service plan. I had to ship back to Dell for repairs. I will not be purchasing anything else from Best buy.

DON'T purchase this computer! 2 weeks after purchase the OS went bad. Now I've lost $39 in support and possibly my license for the one time buy on Microsoft Office Home. Will never buy a Dell products again. Fortunately, I was able to get a refund on the Computer because I was within Warranty timing.

I bought this to replace my HP laptop, but am disappointed that it is slower than my 7 year old laptop.

A horrible laptop. Battery is failing, and recharging stops as if it has its own character - going from 100% to 12% within an hour or two, even when not in use.

I wanted the HP laptop but the Dell laptop was ordered. returned laptop

Really disappointing on christmas for a kid to open the present they really wanted and have it not work! Best buy has been disappointing for years and i should have know better when my brand new iphone didn’t, why should their open box products work. Also, didn’t appreciate how long it took to return the computer since they had to fully check it. Poor quality products, and poor customer service.

Was too big and bulky for me but decent for less meed for a lot of transporting it

Ordering my Dell - Inspiron through Best Buy has been the most HORRIBLE experience that I ever had. Not only did I not have the laptop for the youths in DC for their Substance Use/Misuse Training Prevention for the class instructors, but I spent an enormous amount of time (hours/12 calls over an hour each to research and update and reorder) calling, emailing, and communicating with Best Buy. I purchased the Total Best Buy Membership just to avoid circumstances like this one. The confusion of the support staff despite the hours of time spent reviewing and updating information is simply unacceptable. Now I am being told that my order was cancelled. I could have purchased a second one but did not out of fear that I would never receive a refund. I was told that a refund was not an option.

Not good for gaming. Unique design. User preference. Do research on cpu and igcu. Doing this will let you know that comps for you creativity, gaming, multiple tasking.

This is a heavy very solid laptop. It is very fast and has a beautiful screen. Normally I would say the weight was a negative but I like to lay in bed and type and am appreciating the fact it does not move or shift. Very stable. It feels very quick, quicker than a similarly configured ASUS machine actually. The keys have a rubbery feel as opposed to plastic. I find it very pleasant to type on. A keypad in this size would have been nice but I like the big speakers as a trade-off. The sound is very good and loud. If you're looking for a solid desktop replacement, this is it.

Its open box item mentioned excelent condition. But we got a damaged broken laptop. Also it has issues im installing os seems like there heardware isuues too. Finally i returned this item on next day

After all these years, Dell is still putting out amazing computers and setting the bar for what laptops should be! I cant even count how many Dell laptops I have owned over the years, and they have always been very solid, quality, well-built machines. This laptop is no different. Out of the box you will see this is a quality machine. It has a good weight to it (some may think it’s a little on the heavier side) but I think its on par considering it’s a 16” laptop. I believe the spec sheet says its 4.8 pounds. In the box you just get the basics, the laptop, power cable, and some minor documentation and that’s it. When you start up the laptop you’ll see the advantage of the fast processor and 1TB SSD. This thing boots up in a matter of seconds. You’ll have to go through the usual Windows setup before you can use the laptop. Once you're finished with that, you’ll see that Dell doesn’t include too much bloatware. That’s one thing I always loved about Dell. They usually keep it pretty simple and only include the essentials and a few trials of things like Office and Antivirus programs. The display is very nice looking, sad that its only 1920 X 1200 FHD+, I would have liked to see a slightly higher resolution for the price point, but for most people, it will be fine. The keyboard Dell uses in their laptops always has a good feel to them and I find it very easy to type quickly on them. As always, it is also backlit so its great for working at night or in dimly-lit spaces. The ins and outs should be enough for most people. On one side there are 2 USB-C ports (that are also used for charging), one regular USB port and a full-size HDMI port. On the other side is a SD card reader, headphone jack, and a second regular USB port. Getting into the performance, this has an Intel Core 7 Series 1 processor with 16GB of Ram, a 1TB SSD drive and Intel Arc graphics. I use mine mainly for browsing the web, checking emails, watching streaming movies as well as for more work-oriented stuff like Photoshop, Illustrator, and video editing with Premiere. One of my main hobbies is flying my drone. I love that there is a SD card slot so I can easily transfer my videos to the large hard drive and that there is plenty of power for me to easily be able to edit my footage and get it uploaded to YouTube. I also regularly use Photoshop to edit photos as well and this machine can easily handle editing of very large files without any hiccups. For fun I also installed some games on this to se how the gaming performance would be. It’s acceptable, but this is far from a gaming machine. But for keeping yourself occupied on the road, it will definitely be able to do that! I also love that this is a 2 in 1 machine so it can be completely folded in half and used as a tablet. I have always loved having this feature on a laptop because its just 1 less gadget you have to haul around with you. I found the battery life to be great on this laptop. As always, it depends heavily on what you are using it for and the CPU load and your settings, but I found this to be as good or even slightly better than most laptops in this spec range. I think this would be great as a daily laptop. It can easily handle most office tasks and is great for kicking back at home and watching videos or doing other fun productivity work. As I always say, you can’t go wrong with a Dell. They are solid machines built with quality parts that perform great! Definitely check this out if you are in the market for a new laptop.

Dell Inspiron 16 2-in-1, 7640 Laptop is a nice upgrade from my most recent Dell Inspiron 7000! I have a few Dell computers/laptops and this one did not disappoint. Intel Core Ultra 7 processor, Windows 11, 1 TB storage, 16GB memory, with 16” display. It comes with 30-day Trial offer for Microsoft Office, 4.8lbs, 4 speakers, Dolby Atmos Core and Waves MaxxAudio Pro, Integrated FHD Webcam and digital microphone, Intel Wi-Fi 6E, Bluetooth wireless card and a 90Wh Battery (battery life up to 15 hrs), power cable, and a little paper with QR code and warranty paper included. Out of the very well packaged box this is an Ice Blue 2-in-1 Laptop that is a little on the heavy side – but very sturdy! This is replacing (working with) my other 2019 Dell 2-in1 and I am very pleased so far! The laptop booted up very quickly as I just followed along, made my selections and was on my way! It had a semi charged battery that lasted for a while before I had to recharge. After selecting my network, it checked and installed updates – again quickly. I linked my printers and phone to the new Dell and imported some data from my 2019 Dell easily. I am not really a gamer aside from Solitaire and some word games so probably won’t take full advantage of all gaming capabilities of this computer. I do, however, do my work, documents, web searches etc. from this and it is a very capable laptop. I have had no issues, battery performance is great, the laptop stays pretty cool for the hours I am on it, and it wakes right up when I open it. The audio is very good with the side speakers on the keyboard area; however, I am sad that the speakers take up so much of the keyboard area and did not allow for the number pad on the right side… tough to get used to no number pad/calculator option. This has probably been my biggest challenge – getting used to the finger positioning of the keyboard. On that topic, the keyboard keys are a bigger size and comfortable to use and I like the backlit keyboard. This comes with a Windows Copilot Key that kind of gives you an AI assistant which is helpful finding you answers and solutions! It also has 2 thunderbolt USB-C ports (very useful for me to link my Samsung phone cord to) and also the laptop charging cord, 2 USB A ports on either side, an HDMI port, an audio jack and my favorite is the SD card reader! The 2-in-1 hinge feature is strong and very useful when watching a movie or showing a slide show. The colors are vibrant and easy on the eye. All in all, this is a very nice, capable, upgraded Dell computer/laptop that has a competitive price point and I think is a great product by Dell.

Purchased a laptop. There is an issue with videos. It is random. When it happens the screen has nothing but wavy lines. Followed all the troubleshooting steps, but, nothing has fixed it. Laptop is a piece of crap.

I am totally impressed with this 2:1 laptop. A computer that can replace my standard desktop, and be used as a Tablet/Tv. It does everything that a notebook that weighs only half its weight can do short of "windows hello" camera recognition software and enough needed ports to cover most desktop users' requirements. 1920 by 2000 Hd+ display for watching TV or evaluating widescreen photographs & movies, built in microphone, two USB-a and USB-C ports (one usable for charging), audio plug, SD card reader, wifi AX, 16g memory, HDMI out and the laptop access for upgrading memory Wi-Fi cards & other peripherals of laptop compatibility This core I7, 16 thread laptop sports a single cpu speed of 4.5 gigahertz according to my estimates, it states it reaches 4.8 but it's still stronger than my 2009 home-made desktop, which I've overclocked, SSD based, modified Windows 10 with all the bloatware crippled or removed. This machine runs with all the bloatware of windows 11 including negligible features that aren't even necessary to be running in the background. The sheer power of this machine is finally worthy of meeting my 2009 needs and then some. It is both a reasonable portable tablet as well as full blown laptop and in many people's circumstances an easy replacement for your average desktop. No one needs the power that I push my computers to doing stocks, checking, auctions sifting through social media using a homegrown AI, downloading TV shows and removing commercials and uploading them back to my DVR to watch television in peace without all the nonsense. I thought for certain I have to wait another five years minimum to get a desktop that can replace my last desktop but apparently this laptop does all that and offers a capacity to be a portable TV and cover almost all my client needs so if my business returns this guy can be the center of it My photo enthusiast will love it my, gaming people, social media people will have plenty of overkill with podcast capability, my web creating people will love it in my excel and other developers will find it exceptional. At my age most of my clients are seniors or senior pluses. The intelligence interface and the outstanding Dell support will actually come in extremely useful, even with the bloated windows os.