Customer Ratings & Reviews

I’ve had other Dell laptops at home over the years, and my company provides a Dell for work. Every one of them has been a great workhorse. So far, this 16” Inspiron is my favorite. It’s a little bigger and heavier than some, but it’s still quite portable and fits easily in my backpack. The large, beautiful screen is completely worth the extra size and weight in my opinion. I also have a portable monitor that I carry with me that’s just slightly smaller than the laptop. But with that addition, I have a fully functional home office setup with plenty of screen real-estate wherever I go. The battery life has been great so far, although most of the time I use it while plugged in. The built-in speakers sound really good and are plenty loud when you need to turn up the volume. The keyboard isn’t anything special, but I found it to be easy to use. The track pad space is pretty large, so I did find myself accidentally touching it sometimes while typing. Most of the time I have a Bluetooth mouse connected, though, so I just updated the Windows settings to disable the touchpad when a mouse is connected. It comes with all the ports I’ve needed so far. There are two USB-C Thunderbolt ports on the left side. That lets me plug in power, and also connect my external monitor with both power and the video output in the same USB-C cable. It has a USB-A port and a regular HDMI port on the left side. Then on the right side, there’s another USB-A port, headphone jack, and an SD card reader slot. I have only one nitpicky complaint about the laptop, and that’s how the screen/lid is hinged. When it’s sitting flat and you open the screen up to a good viewing angle, it lifts the back of the laptop off the surface slightly. It doesn’t really cause any problem, but it just felt weird until I got used to it. Actually, maybe it’s even a good thing for improving air flow underneath for cooling. At the end of the day, though, I love everything else about this laptop and highly recommend it.

Come with no charger and contacted customer care many times with no actual response

terrible computer , it is so slow and terrible customer service from Best Buy I would never buy another item from Best Buys again

It last 6 days before it started having problems. The morning of the 8th day it was totally dead.

The first Dell Inspiron had internal Problems. Nolan, at Geek Squad desk, facilitated an exchange. He had all data copied to an external hard drive then transferred data from defective to new Inspiron.

This is a really great work /study computer. One thing I liked about it right off the bat is that the screen is nice and big. Because it is a touch screen, sometimes my big fat fingers have issues clicking the right buttons if the screen is too small. Its also decently powerful and can handle quite a bit in photoshop and elements. I was able to do quite a bit in both programs without running into any issues or feeling like the computer dragged too much. I did try to game on it a bit and it works fine for any web based games, lighter games like minecraft, as well as older games like StarCraft 2. Putting on newer stuff worked too, but the image settings were a bit lower. That’s to be expected since it doesn’t have the best graphics chips in it. I wouldn’t use this for a full on gaming computer, but if you took it to college and wanted to do some light gaming on it, it would work great. The speakers were a bit disappointing as I expected a bit better from the specs. Its still really pretty good and clear, but the max volume wasn’t as loud as I expected. Since I use headphones most of the time, this isn’t a big deal. Install was also surprisingly easy. I’ve been really annoyed recently with the bloatware and required user accounts just to get your computer running. This still had all of that, but it felt like it didn’t try so hard to prevent you from skipping or working around it. I do really like the fingerprint scanner, since for work or school the computer is getting closed and logged into a lot and its just so much faster and easier. It also hast the built in webcam cover so you can be sure that even if something happened and your camera gets turned on by accident, you know it won’t show anything embarrassing. This is a real must have for me to send with a college kid who may have a one bedroom apartment where they change clothes in view of the computer. I did notice that it takes quite a bit more power than I expected. The charger is 100w USBc Charger while other standard USBc chargers I have are 60w. In fact my stand alone higher watt USBc charging station is only 90w since that was enough for nearly every laptop that had charging by USBc. Most other laptops I have that need more than 90w have a non-USB charger. If you plug in anything less than 100w into it, even if you have nearly full power, this computer will do the stupid Dell “we’re slowing everything down to protect you and your computer, but really we’re trying to force you to buy our genuine more expensive replacement charger” scam. Its annoying, but it will actually charge off of a 90w or 60w charger. So if you don’t need the power or speed you can just run it and let it slow charge while plugged into a lower watt charger, or in if you really need the speed you can let it charge at a slow rate until you have enough to work for a while, then you can unplug it and run at full speed off battery power, rinse and repeat as necessary. Annoying, but still not as bad as a lighting port. It did work fine with my dell docking station, even though it is older and designed for lower powered UCBc laptops, but I think technically the power block for the station is 120w so if you have a dock you should be ok with it even if its a bit older. Overall this is a great college or work computer. I would recommend this for pretty much anyone but someone looking for a serious gaming machine.

Your Geek Squad told us that the QuickBooks program we purchased was about to be used without internet. Turns out they lied and no one from your company will do anything about it. Rotten service

This laptop has already failed in less than a month.

The Inspiron 16” 2-in-1 Touch Laptop with the Intel Core Ultra 7 Processor with 16GB and 1TB SSD is the latest release from Dell. **Disclaimer: This is my third 3rd Dell laptop since 2019, so they have grown on me. After transferring and loading my programs and getting the settings to my own personal preference, here's what I think: Very impressed with the speed of this laptop. Once you start the laptop, you're on the main page in about 20 seconds and all programs are fully loaded. The key placement on the keyboard are in the best spot. Normally, I have to adjust my typing on a new keyboard, but no typos while typing on this laptop so far. The 16" touchscreen is the perfect size for being a home or business laptop. There are two thunderbolt USB-C ports, two USB-A ports (one on each side), one HDMI port, one SD card port and 3.5 headphone jack. The laptop also comes with Windows 11 and McAfee anti-virus preloaded. Once connected to the Wi-fi, the laptop loads pages very quickly. No issues with connection so far. What impresses the most so far is the battery life. I intentionally left it unplugged overnight and the battery held a good charge and was nowhere near being depleted. This laptop isn't meant for hard core gamers, but it's perfect for browsing, watching videos, typing papers and playing music. This laptop is highly recommended.

At home, or in the office, most people will never push the Dell - Inspiron 16 7640 hard enough to demonstrate the full power it has available. With a respectable (but not “Gaming Fast) 16” FHD touch display with Webcam, it’s certainly capable of running Engineering or Architectural Design Programs like SolidWorks or Revit. This computer will give you years of use. If the Feature details below are too technical, you can just be sure they are VERY impressive especially for a Laptop. Features: - Core Ultra 7 155H CPU - 16” Touch Display with Intel ARC Graphics, Built-in microphone, and Web-cam - Flexible Hinge allows the screen and keypad to be bent backwards so the 7640 can be used like a flat tablet, or the screen can be propped up securely on a surface like an airplane tray. - 16 Gb of Dual Channel, DDR5 6400MHz RAM (soldered in place, therefore not expandable) - 1TB M.2 PCIe 4.0 NVMe Solid State Drive (very compact, very fast, relatively cool running), (can be replaced by up to a 2 TB drive) - Wireless AX+ Bluetooth - 1 SD Card Reader Slot - 2 USB 3.2 Gen1 Type-A Ports - 1 Thunderbolt 4 Port (with DisplayPort Alt Mode and Power Delivery) - 1 HDMI 1.4 Port - Charges through a standard USB 3 port rather than a proprietary dedicated port. - Backlit Keyboard. PROS: - The NVMe hard drive gives fast bootup and transition speeds between programs. Its 1 TB size can be doubled with a screw-driver by most DIY users. - The Backwards-Bending hinge makes the Dell 7640 good for small sales presentations or training sessions. - The touchscreen makes it a good tablet-device too. - Considering its power, it’s thin and light. CONS: - RAM is not upgradable. - Because I travel on business a lot, I turn the laptop on when I have even a short time to do some work between flights. For some reason Dell chose on this 7640 not to include a camera good enough to enable Windows-Hello facial recognition. This means that instead of coming to life as soon as you open the laptop and show it your face, you have to go through the tedious manual password typing startup or fumbling for the fingerprint reader. - To save battery on my other laptops, I like the option of being able to hit the function keys to turn the screen fully dark when I have to take a short break. For some reason, the Dell designers decided to only let you adjust the screen dimmer, but never fully off. Conclusion: Again, this laptop is not designed for AAA gaming performance, but if you just type emails and cruise the internet, or work with graphic applications like SolidWorks Engineering, Revit or Photoshop that don’t require blazing response times, then this one deserves your serious consideration.

I have this model of lapto a month ago and I love it has almost everything very good sharp screen is fast the keyboard is very comfortable and soft and is very well positioned in the center the trackpad is great that helps for gestures its construction is good very happy with this purchase

I've been using this 2 in 1 laptop for the past week and it is a great everyday computer. It's got a nice, sleek look with the metal chassis that shows as silver in most light, but you get a glance of ice blue at different angles. It's pretty cool and makes the computer feel more premium. The speaker grills border the sides of the keyboard and produce decent sound considering the size and limitations. Screen size is exactly what I wanted to replace a 6+yr old 17" 2 in 1. Anytime you get above 15" screens, weight starts to become more of a factor. For a 16" laptop, this Dell is relatively light weight, which is impressive considering the metal body. The screen is crisp and works well in any light. In my use the computer never got excessively hot or loud from fans running. It has 2 USB C; 2 USB A; 1 HDMI; 1 SD card slot and a headphone jack. The charging cable is USB C, so be aware that one of the 2 ports will be needed for power during longer sessions. Overall, the only thing I wish this laptop had is a full number keypad. If the speakers were placed elsewhere, I think there's enough room for it. Otherwise, this is a really nice option for work, school or casual users who just want to do basic email, watch videos, run MS Office, or surf the web.

Lightweight, Ease of use keyboard with soft to touch keys and ergonomically friendly. Smart turn on when lid is raised. Long battery life. Easy on the eyes. No glare. I love it.

Middle of the road laptops are a dime a dozen in this world and this is where this Dell falls. PROS This is a touch screen that has a folding display which allows it to convert into something like a very big tablet or you can set to have just the foldable screen showing without the keyboard showing. Backlit keyboard. Nice display. CONS Touchpad is way to sensitive and was constantly doing things that I never wanted. Typically on laptops these days with such flaky touchpads, I just get a mouse to prevent accidental inputs. 16 gigs of ram. OVERALL Geekbench 6 GPU score: OpenGL 34912 Geekbench 6 CPU score: Single Core: 2263 Multi Core: 12109 The computer is average or adequate in its actions for an everyday user. Body of the laptop construction quality is above average looking and feeling. Screen is bright and nice size for people with older eyes. It has an i7 Ultra processor with up to 22 logical processors. Based on my experience with laptops, this thing didn't feel any more powerful than an i5 or Ryzen 5 laptop. Perhaps this is hamstrung with the minimal 16 gigs for ram. I was not impressed with performance. It was just there and did as it could, but not remarkable in any way. One thing that was interesting is that the computer was evidently made 4/09/2024 and that is when the warranty started even though it did get powered on by me for initial boot until 4/24/2024. Has HDMI out with 2 usb-c / thunderbolt 4 ports (one is the charging port) along with two usb 3 ports. I downgraded this laptop because it appears to not be ram upgradeable - what you buy is what you get.

Works as it should. Very fast, love it. Love the touch screen. Camera is very nice.

Big responsive screen and fast laptop. Good configs at this price point. Easily fits in bag

I like the touch screen. still learning about this laptop. The speed is good, and is easy to navigate.

Works well, looks good, no problems. I like it. Bought it to replace Asus laptop that died unexpectedly and took all my data with it.

So far so good. Wish you had carried and laptop with 365 protection around edges. Ordering one from Dell. Especially liked your staff who go over everything. The Geek Squad. Thank you! All your staff have been great.

Great computer and service. Very happy with the purchase.