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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 180 reviews

82%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 20 Reviews mentioning:
features
  • Rating: 4 out of 5 stars

    Good laptop

    Posted
    Wiiman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The specs of this laptop are good. The 4k screen is nice, but there is light bleeding from the top edge of screen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for school use

    Posted
    Lyndsey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very user friendly. Has all the features needed for college.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good laptop for the price

    Posted
    Vjsab
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The features of the laptop are good. Configuration seems good and screen size is one of the best part.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Vaibhav,

      Thanks for your review. We're glad to hear that you're happy with the performance of your laptop so far. If you have questions about your computer you can check our Product Support Page here: https://dell.to/2RzXsrQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Great laptop with many features

    Posted
    HAL1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The laptop provides very easy login. The small size is easy to transport and I like the high resolution of the screen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful 2 in 1

    Posted
    Cb2379
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This 2 in 1 is pretty powerful and includes a 4K screen. This is great for someone looking for power, new technology, and both laptop and tablet features at a reasonable price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for my first touch screen

    Posted
    Scooby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Easy set-up, fast connections, the touchscreen is a big plus feature. I would recommend this lap top. Excellent so far, 4 weeks old.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    SocalMarty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought the laptop for my son to finish his last year of high school and to take to college. While it more than meets his needs for academics he thinks it's a great system for gaming. The long battery life is one one of the key features we really like.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent laptop

    Posted
    staurosjohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this- thinking I would'spend a bit' to get something nicer than I would normally get... most of the features were really nice- but the response from the keys/touchscreen was too 'unpredictable' to satisfy me. I wanted to like this laptop- but needs some work on the key/touch response... all other features are great! @@@@@@@@ exchanged for a Microsoft Surface 2 @@@@@@@

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Specs poor Battery

    Posted
    zugisland
    • My Best Buy® Elite Member

    Ok the specs are great and the price was right nabbed it for 699 on sale without office. However the battery life and operation frankly suck . Even powered full the status bar says only 3 hours and in real life maybe 2 with just surfing being done. But most frustrating the battery looses power when the laptop cover is shut. I guess you have to shut the computer down before closing every time to not loose battery time. I have contacted Dell we did a bios update and the tech remotely changed some power settings to no avail. The only reason I havent returned it price . Wihtout the battery issues this would be a super machine. O btw it is uHD but you can not stream from AMAZON in 4k to any computer evidently. another strike .

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      zugisland,

      We're sorry to hear that your computer's battery life is not lasting as long as you hoped it would. Here are some tips to extend the battery life on your computer:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Good laptop

    Posted
    Madelinex19
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    At first it was acting wierd like freezing maybe because new but now its working perfect. I use it everyday since im in college I need it. It also has good battery life and a nice screen to watch movies . Love the fingerprint feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very fast. Nice touch screen

    Posted
    BobD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Processor speed stands out. Faster than my old computer with Intel Core 5. The 4K resolution is also a favorite feature

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop with Meh battery life

    Posted
    Scootir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wanted to love this device - great specs for the price. Overall a nice little laptop though not "premium" build. My issue was battery life that ran 4 to 5 hours with just email/web stuff. After a few days that was a deal breaker for me. If long battery life isn't that big a deal to you, you might love this thing.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Scootir,

      We appreciate your feedback. Here are some tips to help extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    High performance and Amazing value

    Posted
    808user
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love this 2-in-1. It's powerful, portable, lightweight and looks super stylish. Puts out 4K video to HDMI and has a backlit keyboard for night time computing and a convertible screen for tablet mode. It also has a 250GB SSD drive so programs open extremely fast as well as super fast boot ups and shutdowns. You cant find a cheaper laptop with all those features.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great buy

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this for family. It had all the specs I was looking for and was on sale at a decent price. I like that it is lightweight and fast. The screen is a bit small but thats what we wanted. To each their own but if you're fine with 13" then its a good buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Portable 2-in-1

    Posted
    Tortugaboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this for my son, for use in college. I had a chance to use it for a short time and I am very impressed with the touch screen, the vibrant 4K resolution, the performance of the speedy Core i7 processor with 16GB of RAM along with the quick SSD. It reminds me of my Dell XPS 15 in a smaller, much more portable form factor, with high-quality features. My son loves everything about it, especially the thin and light ultrabook size and the tablet functions. I would highly recommend this laptop to anyone looking for impressive performance in a small, versatile package. Very sharp looking in black!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good specs for the price

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall it is a Dell. The screen is clear and crisp and the thing is fast, blazing fast. I really liked the fingerprint sensor in the power button and it works well unless you have anything, I mean anything at all, on your finger. The battery life is great as long as you stay in power saving mode about 6-7 hours continual run time for office based tasks, but take that off and it goes dead in about 45 minutes. At full throttle the thing gets hot and the fans kick in quickly but stay pretty quiet. Overall a good buy for something with this much power. On a note: I had to play with the charging settings in the BIOS right out of the box because it continually said the battery was low. It would not charge up because it was trying to do smart charging, which I think is a bit of a useless feature because it was not charging the battery all the way.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overheating and noisy fan

    Posted
    SirMorebs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After setting up the device, it started heating. The fan turned on and not too long after that a buzzing sound started on the inside, as if a disc was scratching the surface of the laptop. The battery on the device also doesnt last very long. Other than that, it looks like a good device. The ultra hd screen looks fantastic and I like the 2 in 1 feature. It is compact and easy to carry around. The in-built spearkers sound awsome for such a small device. The overheating and buzzing sound may just be a factory fault on this specific device, however it makes it impossible to use the device. .

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      SirMorebs,

      Thanks for your review. We're sorry to hear about the overheating that you're experiencing. We'd recommend the following tips to help reduce overheating in the future:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If you'd like to reduce the fan noise on your computer, we'd recommend updating the BIOS:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, here are some tips to help extend your computer's battery life:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Good little laptop - Now the Cons

    Posted
    Alex33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This laptop had a lot going for it. Small, lightweight, great build quality, great screen, nice keyboard, great specs. However, the cons were enough to warrant a return for me. The fan was constantly running and got quite loud at times. When I first unboxed the laptop and booted up windows for the first time, the fan started blaring not one minute into the process. The other big con is the battery life. This laptop drains battery so quickly that its almost unusable as a portable machine. I will say that if my intention was to keep this docked 24/7, it would probably be worth holding onto. This all comes down to personal preference. If you want to sacrifice battery life for an amazing 4k screen, go for it. I unfortunately could not and ended up returning this device.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it

    Posted
    Jaytad
    • My Best Buy® Member

    I bought it from BestBuy when it was on sale for 900+ and also external CD drive. The battery died quickly. Ran the Dell updates including driver, BIOS updates and today I was able to watch one full movie (3hrs)and the laptop ran from 9am to 2pm. That is good for me. I love the 2in1 feature. So far I am liking everything about it. It came with a pen similar or same (I am not sure)to Surface pen. Bought an app 'Pen book' from MS app store. Wifi is good. Its a little heavier to its size but not heavy. I bought the black laptop. Like the size. I will be using this more than my iPad pro as the retina display is hurting my eyes. Not yet tested SD card. Keyboard is convenient, easy to type. I usually don't use laptop keyboard but this is good to type. For 1000 bucks this is a good deal to me. Camera is nice too. I specially like the fingerprint login feature. Voice recoginition is good. I tested it on notepad by dictating few lines. Except the weight being a little heavier I like all about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Excellent, Speedy, Useful, Beautiful 4k Laptop

    Posted
    TotalLegend
    • My Best Buy® Member

    :: The Search. I've spent about a week researching laptops to replace my long dead XPS 17" from back in the dark ages of 2012, and I've become somewhat of an expert on laptops from various manufacturers. This time I wanted something smaller and much more mobile with the intent on using it primarily for getting away from home, away from the internet, and focus solely on my writing and digital art. I intend on creating my graphic novel with this machine. After a lot of headaches from my research, going back and forth between reviews on websites, and watching countless videos on YouTube, I ended up purchasing this laptop, which I might add is the Inspiron 7000 13" 8th Gen Intel, 7386 model released Oct. 2018 (for some reason this costs hundreds MORE on Dell.com vs. Bestbuy.com). Just some quick out-of-the-way points: - It comes with 16GB, but you CANNOT upgrade the RAM on this year/model, but you CAN upgrade the M.2 PCIe SSD. Since I use "the cloud" for files and entertainment, storage isn't an issue; the M.2 SSD speed is fast. - It has a full 4k 60Hz screen (Windows 10 default is set to 300% zoom which can be changed back to 100%), excellent wide viewing angles and it can get really bright in a sun-in-your-face kind of way without washing out the colors. The image quality and overall quality of the screen is quite unbelievable. Very excellent pixel density. - This DID come with an Active Pen (basic - white). The original page details didn't include that it came with one, so I bought the Premium pen from Dell (black), and because of that I never used the included pen. However the Premium pen from Dell works flawlessly, it's smooth and it feels very good when gripping. - Screen drawing with the Pen is surprisingly very nice, it feels natural, and works well with Photoshop and Krita. - The "real-life" battery life isn't bad, nor great. Even turning down the brightness, turning off Bluetooth, WiFi, and just typing might provide about 5 hours of battery life (about 3 hours using Photoshop or Krita), but still much more than my Macbook Pro. - I am having an issue when closing the laptop lid, it remains on and it drains the battery (might be a settings issue, I just can't seem to find it). And it's inconsistent, sometimes it works, sometimes it doesn't. I've to turn it off all the way to save power, but right now it'sn't an issue since it boots up very quickly. :: The Experience. First I've to say that the pictures don't do it justice. It actually looks slimmer and smaller in person than it does in the pictures. Some of the pictures made it look chunkier and more rounded off on the corners than I'd like, but aesthetically speaking, seeing it in person is very pleasing once you unbox it and hold it in front of you. For the first few days I didn't want to touch it much because I didn't want to ruin it with fingerprints, smudges and dust. But I had to use it right? A 13" inch laptop in my opinion is perfect. I had some doubts that it would not be big enough screen wise, but I was wrong and this is just excellent. The low profile, low bezel look is most excellent. In the dark, it almost looks like an XPS and it's very comparable to the XPS in style. This laptop is very compact, it's 3 pounds light (but still feels hefty), the build quality is really good, it doesn't feel like its made up of cheap plasticky parts. The keys are backlit and you can choose from lights on, to brighter lights, to completely off. The keys have a good feel to them, and in my opinion much nicer than the Macbook Pro's keys. The spacing is good and the responsiveness is good. The track pad physically looks and feels nice, but it's easy to get lost when moving around and clicking (or tapping once on the main pad to simulate a click). Since I've a small Bluetooth mouse, I'ven't used the track pad much. Because this is a 2-In-1, the hinges are pretty tough, so trying to open this with one hand isn't an easy task, but if you're like me, you'll try to find a way to open it with as little fingers as possible to avoid smudging it. It's a bit annoying at first but you'll get over it. :p Using it as a Tablet is about what you'd expect it to be, just a very thick tablet with a super nice screen. The keys are disabled when you flip it so you don't have to worry about accidentally pressing them and causing issues. Flipping it in the tent position is very useful for when you're drawing, as if it were a dedicated drawing tablet. And it works well in the kitchen while cooking and watching video tutorials. The built-in audio is really good for something this small. I expected below average tiny sound, but it actually has some range, and a bit of a kick to it -- a has more bass than I expected it to have. Overall it provides very clear, clean audio. :: Real World Use. Setting it up was a breeze, you get the standard Cortana introduction with Windows 10, you can set up the fingerprint scanner (which works very well) and you can set a Password and a PIN as backups. Right away I went from unboxing it, awe-ing it, to actually using it. Of course early on I did all the updates I could to make sure it was at it's best, and that wasn't an issue either. When I got setup, I installed some important apps such as Scrivener (1.9) for writing, Adobe Photoshop CC and Krita 4. These apps, which can be intensive, all perform very well on this Inspiron, much better than I expected it. Although I almost got a cheaper unit since I mostly intend on writing, I felt it was worth the extra money for the art I needed to produce. Just note that an issue with Scrivener 1.9 and newer laptops, causing them to freeze up or lag, isn't the laptop's fault. I talked to the Scrivener support and the problem is that the old (current 1.9) Windows version uses an old version of "QT" that is no longer updated, Scrivener's Fullscreen uses this, but I can confirm that Scrivener Beta 3 fixes this issue. The 2-in-1 feature, turning it into a tablet or even a drawing tablet, I originally thought was going to be a gimmick, however just one quick drawing session changed my mind permanently. Now I am wondering how in the world I was able to live without such a feature. For awhile I was exploring buying an expensive drawing tablet such as a Wacom Cintiq, however I could never justify buying one simply to attach it to a Mac or PC and work on it as only an extended monitor to draw on. But I did want a draw-on-screen tablet, so I thought the investment, just a few hundred more compared to the non 2-in-1, would be worth it if it worked, and not a great loss if it didn't (after all I'd still have a powerful useful laptop). I am glad I made this decision. Excellent drawing screen. I also mulled my options on a 13" vs 15" or 17". For me, I can say that 13" is perfect. Not too small as I thought it would be, but not too big and cumbersome to deal with when it comes to drawing. I'ven't used the camera, or the SD Card, USB ports and Headphone jack, but I've used Bluetooth on it with a wireless mouse and the performance is flawless; also the WiFi connectivity is flawless as well. After playing around with this laptop for about a week, and even taken it on an away trip, I can say that I am loving this more and more, and in fact I love it way more than any Macbook Pro I ever had. It looks nicer, it performs better, and it has better features. And this is coming from someone who grew up on Macs all his life, and still uses them at work for Web Application Development. :: Conclusion. I'd 110% recommend this Dell Inspiron 7000 13" (7386) to anyone, coming from the perspective of an Apple user, a Web App Developer, a 20-year IT Tech Veteran, a 3D modeler, a Writer and soon-to-be Graphic Novel Artist. It's a stylish, beautiful and very functional piece of tech. I only wish I could afford a second one for my wife. Perhaps in due time, unless Santa Dell wants to surprise me this Xmas. : @@@@@@@

    I would recommend this to a friend