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Dell - Inspiron 2-in-1 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 174 reviews

81%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 174 Reviews
  • Rating: 5 out of 5 stars

    An Excellent, Speedy, Useful, Beautiful 4k Laptop

    Posted
    TotalLegend
    • My Best Buy® MemberMember

    :: The Search. I've spent about a week researching laptops to replace my long dead XPS 17" from back in the dark ages of 2012, and I have become somewhat of an expert on laptops from various manufacturers. This time I wanted something smaller and much more mobile with the intent on using it primarily for getting away from home, away from the internet, and focus solely on my writing and digital art. I intend on creating my graphic novel with this machine. After a lot of headaches from my research, going back and forth between reviews on websites, and watching countless videos on YouTube, I ended up purchasing this laptop, which I might add is the Inspiron 7000 13" 8th Gen Intel, 7386 model released Oct. 2018 (for some reason this costs hundreds MORE on Dell.com vs. Bestbuy.com). Just some quick out-of-the-way points: - It comes with 16GB, but you CANNOT upgrade the RAM on this year/model, but you CAN upgrade the M.2 PCIe SSD. Since I use "the cloud" for files and entertainment, storage is not an issue; the M.2 SSD speed is fast. - It has a full 4k 60Hz screen (Windows 10 default is set to 300% zoom which can be changed back to 100%), excellent wide viewing angles and it can get really bright in a sun-in-your-face kind of way without washing out the colors. The image quality and overall quality of the screen is quite unbelievable. Very excellent pixel density. - This DID come with an Active Pen (basic - white). The original page details didn't include that it came with one, so I bought the Premium pen from Dell (black), and because of that I never used the included pen. However the Premium pen from Dell works flawlessly, it's smooth and it feels very good when gripping. - Screen drawing with the Pen is surprisingly very nice, it feels natural, and works well with Photoshop and Krita. - The "real-life" battery life is not bad, nor great. Even turning down the brightness, turning off Bluetooth, WiFi, and just typing might provide about 5 hours of battery life (about 3 hours using Photoshop or Krita), but still much more than my Macbook Pro. - I am having an issue when closing the laptop lid, it remains on and it drains the battery (might be a settings issue, I just can't seem to find it). And it's inconsistent, sometimes it works, sometimes it doesn't. I have to turn it off all the way to save power, but right now it's not an issue since it boots up very quickly. :: The Experience. First I have to say that the pictures do not do it justice. It actually looks slimmer and smaller in person than it does in the pictures. Some of the pictures made it look chunkier and more rounded off on the corners than I'd like, but aesthetically speaking, seeing it in person is very pleasing once you unbox it and hold it in front of you. For the first few days I didn't want to touch it much because I didn't want to ruin it with fingerprints, smudges and dust. But I had to use it right? A 13" inch laptop in my opinion is perfect. I had some doubts that it would not be big enough screen wise, but I was wrong and this is just excellent. The low profile, low bezel look is most excellent. In the dark, it almost looks like an XPS and it's very comparable to the XPS in style. This laptop is very compact, it's 3 pounds light (but still feels hefty), the build quality is really good, it doesn't feel like its made up of cheap plasticky parts. The keys are backlit and you can choose from lights on, to brighter lights, to completely off. The keys have a good feel to them, and in my opinion much nicer than the Macbook Pro's keys. The spacing is good and the responsiveness is good. The track pad physically looks and feels nice, but it's easy to get lost when moving around and clicking (or tapping once on the main pad to simulate a click). Since I have a small Bluetooth mouse, I haven't used the track pad much. Because this is a 2-In-1, the hinges are pretty tough, so trying to open this with one hand isn't an easy task, but if you're like me, you'll try to find a way to open it with as little fingers as possible to avoid smudging it. It's a bit annoying at first but you'll get over it. :p Using it as a Tablet is about what you'd expect it to be, just a very thick tablet with a super nice screen. The keys are disabled when you flip it so you don't have to worry about accidentally pressing them and causing issues. Flipping it in the tent position is very useful for when you're drawing, as if it were a dedicated drawing tablet. And it works well in the kitchen while cooking and watching video tutorials. The built-in audio is really good for something this small. I expected below average tiny sound, but it actually has some range, and a bit of a kick to it -- a has more bass than I expected it to have. Overall it provides very clear, clean audio. :: Real World Use. Setting it up was a breeze, you get the standard Cortana introduction with Windows 10, you can set up the fingerprint scanner (which works very well) and you can set a Password and a PIN as backups. Right away I went from unboxing it, awe-ing it, to actually using it. Of course early on I did all the updates I could to make sure it was at it's best, and that wasn't an issue either. When I got setup, I installed some important apps such as Scrivener (1.9) for writing, Adobe Photoshop CC and Krita 4. These apps, which can be intensive, all perform very well on this Inspiron, much better than I expected it. Although I almost got a cheaper unit since I mostly intend on writing, I felt it was worth the extra money for the art I needed to produce. Just note that an issue with Scrivener 1.9 and newer laptops, causing them to freeze up or lag, is not the laptop's fault. I talked to the Scrivener support and the problem is that the old (current 1.9) Windows version uses an old version of "QT" that is no longer updated, Scrivener's Fullscreen uses this, but I can confirm that Scrivener Beta 3 fixes this issue. The 2-in-1 feature, turning it into a tablet or even a drawing tablet, I originally thought was going to be a gimmick, however just one quick drawing session changed my mind permanently. Now I am wondering how in the world I was able to live without such a feature. For awhile I was exploring buying an expensive drawing tablet such as a Wacom Cintiq, however I could never justify buying one simply to attach it to a Mac or PC and work on it as only an extended monitor to draw on. But I did want a draw-on-screen tablet, so I thought the investment, just a few hundred more compared to the non 2-in-1, would be worth it if it worked, and not a great loss if it didn't (after all I would still have a powerful useful laptop). I am glad I made this decision. Excellent drawing screen. I also mulled my options on a 13" vs 15" or 17". For me, I can say that 13" is perfect. Not too small as I thought it would be, but not too big and cumbersome to deal with when it comes to drawing. I have not used the camera, or the SD Card, USB ports and Headphone jack, but I have used Bluetooth on it with a wireless mouse and the performance is flawless; also the WiFi connectivity is flawless as well. After playing around with this laptop for about a week, and even taken it on an away trip, I can say that I am loving this more and more, and in fact I love it way more than any Macbook Pro I ever had. It looks nicer, it performs better, and it has better features. And this is coming from someone who grew up on Macs all his life, and still uses them at work for Web Application Development. :: Conclusion. I would 110% recommend this Dell Inspiron 7000 13" (7386) to anyone, coming from the perspective of an Apple user, a Web App Developer, a 20-year IT Tech Veteran, a 3D modeler, a Writer and soon-to-be Graphic Novel Artist. It's a stylish, beautiful and very functional piece of tech. I only wish I could afford a second one for my wife. Perhaps in due time, unless Santa Dell wants to surprise me this Xmas. :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly What I Was Looking For

    Posted
    BritishBakingShow
    • My Best Buy® MemberMember

    I have been using this for about two weeks, and I am thrilled with this laptop. 4K touchscreen, 8th gen i7, fantastic trackpad, incredibly fast SSD, and 16GB of RAM. I am used to using my Samsung ATIV Book 6, and I hated it for the entirety of my experience with it. Touchscreen never worked, phantom screen touches that would open programs, atrocious trackpad, and very slow. There is no reason to get a laptop with a hard drive anymore - SSD is simply worlds better. If you're concerned with space, get an external drive. This laptop starts instantly, Windows 10 is incredible, and there isn't much I would complain about. Battery life could be a bit better, but it is manageable with the battery saver and using lower brightness. I use Adobe Photoshop and Lightroom (with the included Dell pen, which is awesome). It's perfect for what I use it for. I often find myself using it in the tent mode with it in my lap. My wife tried to get me to buy a MacBook Pro - but the specs don't add up to what this offers. Plus the Mac doesn't have a touchscreen or the 2-in-1 capabilities. Pass. I was also able to price match a few days after I bought it! Couldn't be happier.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great for a Windows laptop

    Posted
    AdamGJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this laptop because I wanted the closest thing I could get to a Macbook air for under $1200. I am bilingual in Mac and Windows and don't have any major preference when it comes to getting the job done. The 4K screen with the i7 and 16GB RAM were the features that attracted me to this model. I hadn't used a Windows tablet, so I didn't know what to expect from the touch screen and stylus. The laptop works as well as can be expected. I have even used it for editing fairly complex projects with Adobe Premiere. My only complaint is that touchscreen is an afterthought with Windows. Windows 10 is not iOS or Android. It's clunky. The 4K screen is beautiful, but Windows 10 and many Windows programs don't scale fonts for the higher resolution. In other words, the problems I've had are all complaints about Windows. If the high resolution or touchscreen productivity is important, spend the money on an iPad or a Macbook. The touchscreen is nice to have, but most software developers haven't been written for touch and it gets very clunky. This machine definitely doesn't work as a tablet replacement.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it

    Posted
    Jaytad
    • My Best Buy® MemberMember

    I bought it from BestBuy when it was on sale for 900+ and also external CD drive. The battery died quickly. Ran the Dell updates including driver, BIOS updates and today I was able to watch one full movie (3hrs)and the laptop ran from 9am to 2pm. That is good for me. I love the 2in1 feature. So far I am liking everything about it. It came with a pen similar or same (I am not sure)to Surface pen. Bought an app 'Pen book' from MS app store. Wifi is good. Its a little heavier to its size but not heavy. I bought the black laptop. Like the size. I will be using this more than my iPad pro as the retina display is hurting my eyes. Not yet tested SD card. Keyboard is convenient, easy to type. I usually don't use laptop keyboard but this is good to type. For 1000 bucks this is a good deal to me. Camera is nice too. I specially like the fingerprint login feature. Voice recoginition is good. I tested it on notepad by dictating few lines. Except the weight being a little heavier I like all about it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Mobile but Glitchy

    Posted
    krm218
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this computer 1.5 months ago for my startup business and some personal use. Most of my use involves Office, web browsing, email, photo editor, Adobe Illustrator. I don't tend to store a lot of huge files on the computer - mostly on external drives. I use it as a laptop 75% of the time and tablet 25%. Pros: The size is perfect for frequent travel and mobility. It's very light and easily converts to a tablet when needed. Speed and overall function are good/average for my noted uses. Cons: The battery life leaves a lot to be desired. Fully charged I might get 4 hours out of it - with some of that being idle time. The fan is quite loud and seems to be on all the time. I noticed the first time I turned it on that the base gets very hot, very quickly. The screen glitches with a line down the center sometimes when scrolling. And just today, the speakers can't be detected. Too many bugs for such a new, gently used machine.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello krm218,

      We're sorry to hear that your battery life on your new computer is not as good as you'd like it to be. We'd recommend the following tips to help extend the life of your battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If your fan noise continues to be loud we'd recommend updating the BIOS on your computer: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, if you'd like your computer to operate at a cooler temperature, try the following: Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Overall Great Performance

    Posted
    NinjaPanda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went into Best Buy about 2 months ago, knowing that I needed a new Laptop, and having a few basic features I wanted, but not sure which brand to get. With the help of a great Floor Clerk, I was able to get this beauty, and haven't regretted it yet! It starts up fast, works smooth, and is easy to navigate. When I first turned it on, the speakers didn't really work, but then I, "tried turning it off and on again" and SHAZAAM! It hasn't had an issue since. Battery life is pretty good, and recharges SO QUICKLY. Literally I can have half a battery of power, plug it in, and it's fully charged in not even 15min. The touch screen has had a few issues where it didn't always register, but nothing big or really a hassle. Overall I love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good specs for the price

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall it is a Dell. The screen is clear and crisp and the thing is fast, blazing fast. I really liked the fingerprint sensor in the power button and it works well unless you have anything, I mean anything at all, on your finger. The battery life is great as long as you stay in power saving mode about 6-7 hours continual run time for office based tasks, but take that off and it goes dead in about 45 minutes. At full throttle the thing gets hot and the fans kick in quickly but stay pretty quiet. Overall a good buy for something with this much power. On a note: I had to play with the charging settings in the BIOS right out of the box because it continually said the battery was low. It would not charge up because it was trying to do smart charging, which I think is a bit of a useless feature because it was not charging the battery all the way.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good little laptop - Now the Cons

    Posted
    Alex33
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop had a lot going for it. Small, lightweight, great build quality, great screen, nice keyboard, great specs. However, the cons were enough to warrant a return for me. The fan was constantly running and got quite loud at times. When i first unboxed the laptop and booted up windows for the first time, the fan started blaring not one minute into the process. The other big con is the battery life. This laptop drains battery so quickly that its almost unusable as a portable machine. I will say that if my intention was to keep this docked 24/7, it would probably be worth holding onto. This all comes down to personal preference. If you want to sacrifice battery life for an amazing 4k screen, go for it. I unfortunately could not and ended up returning this device.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Hits the Mark

    Posted
    photoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted a replacement laptop that could process my RAW photos quickly from various inputs, great graphics, fast processor, and lightweight. This laptop hit the mark at just under $1K. I setup a test scenario where each laptop I chose had to import (direct connect using USB-C and Micro SD) and process 27 RAW files. The test included a Lenovo 15.6 Yoga with 2GB dedicated graphics card and 16 GB RAM, 256 GB SSD, Apple Mac Air with 8GB RAM, 128 GB SSD, and finally this Dell. The Dell bested them all. I will put it to the ultimate test when I head to Alaska soon. The only downside is the small 13.3 display when developing my photos in Lightroom and Photoshop Elements. I will have to do more zooming than when using my 27” AIO at home. It may be necessary to tweak the Properties of certain applications to handle the 4K resolution. Google it to find the solution.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good computer but same old problems

    Posted
    Nikki
    • My Best Buy® MemberMember

    5 years ago I bought a new Inspiron 7558 and straight out of the box it had WiFi connectivity problems. It only recognized my network for short bursts and would disconnect constantly while every other device I owned had no problems with my network. I submitted a ticket and after months of working with Dell it suddenly stayed connected. I bought this newer model to replace that computer and out of the box it had the same exact wifi problem!!! 5 years passed, totally different house, wifi, and computer and Dell still hasn't fixed their crappy WiFi card. When you spend $1200, staying connected to the internet should be the bare minimum. It just tells me it's not a one off problem. I loved my inspiron and was excited to upgrade, but I do not want to spend months wrestling this computer. Giving my money to someone else.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Nikki,

      Thanks for your review. We're sorry to hear that your WIFI connection is not stable on your new computer. We'd recommend the following steps to get reconnected:

      1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
      2. If the issue persists, proceed to step 3.
      3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
      4. Power ON the Modem, and wait for it to boot fully.
      5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
      6. Power ON the Dell system.
      7. Open Network and Sharing Center
      8. In the left side navigation pane, click on Change Adapter Settings
      9. Right click on the wireless connection icon and select Properties followed by the Configure button
      10. Under Wireless Options, select the Wireless N mode
      11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
      12. From the drop-down menu, choose Disable followed by Ok
      13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Nice 4k Laptop But Screen has Leak

    Posted
    JAXANGEL
    • My Best Buy® Elite Plus MemberElite Plus Member

    I just Purchased the Inspiron 7386 Model for my 18 Year Old daughter for when she starts college, since she will be taking Graphics design, I decided to go with this laptop its fast and snappy as to performance, but My only complaint is the 4k screen, my issue is when I power cycle the computer and when the screen is black it has mayor light Leakage on all corners this is a big issue, has anyone else notice this issue? And what was done to correct it. I would Have gave it a 5 Star but Gave it 3 due to Screen Issues. DELL KNOWS IT HAS PROBLEMS.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      JAXANGEL,

      We're sorry to hear about the color bleeding that you're experiencing on your Dell monitor. We'd recommend reaching out to Dell's Technical Support Team for additional help: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Great Specs poor Battery

    Posted
    zugisland
    • My Best Buy® Elite MemberElite Member

    Ok the specs are great and the price was right nabbed it for 699 on sale without office. However the battery life and operation frankly suck . Even powered full the status bar says only 3 hours and in real life maybe 2 with just surfing being done. But most frustrating the battery looses power when the laptop cover is shut. I guess you have to shut the computer down before closing every time to not loose battery time. I have contacted Dell we did a bios update and the tech remotely changed some power settings to no avail. The only reason i havent returned it price . Wihtout the battery issues this would be a super machine. O btw it is uHD but you can not stream from AMAZON in 4k to any computer evidently. another strike .

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      zugisland,

      We're sorry to hear that your computer's battery life is not lasting as long as you hoped it would. Here are some tips to extend the battery life on your computer:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Perfect Price and Power

    Posted
    FaithfullyYours
    • My Best Buy® Elite Plus MemberElite Plus Member

    Beautiful screen with excellent image quality and bright enough for outdoor use. Powerful enough to do almost anything in a fast and reliable manner. You can take notes. The stylus nice and Wi-fi is fast. The battery life can be improved a bit but use battery saver mode when falling below 50% and it may give you 8 hours easily. Dell mobile connect is excellent to keep your phone connected to the desktop at ease. Dell has excellent customer support. BestBuy offers this in a incredible price. A little heavy but sturdy and strong. You can't go wrong with this one. Buy this and won't need a laptop for at least 5 years.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overheating and noisy fan

    Posted
    SirMorebs
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After setting up the device, it started heating. The fan turned on and not too long after that a buzzing sound started on the inside, as if a disc was scratching the surface of the laptop. The battery on the device also doesnt last very long. Other than that, it looks like a good device. The ultra hd screen looks fantastic and i like the 2 in 1 feature. It is compact and easy to carry around. The in-built spearkers sound awsome for such a small device. The overheating and buzzing sound may just be a factory fault on this specific device, however it makes it impossible to use the device..

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      SirMorebs,

      Thanks for your review. We're sorry to hear about the overheating that you're experiencing. We'd recommend the following tips to help reduce overheating in the future:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If you'd like to reduce the fan noise on your computer, we'd recommend updating the BIOS:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, here are some tips to help extend your computer's battery life:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Excellent laptop for the price

    Posted
    RUSH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this laptop to replace my old surface pro 4. I wanted 4k display and i7 processor and more ram(16GB). The surface pro 6 fully loaded cost over $2k and no 4k display. It's a little heavier weighing around 1.7 lbs. vs. Pro 6 less than a lbs. But I'm ok with that. Only reason I gave this review 4 star is because I had to return the first laptop because the display didn't work. Customer service quickly replaced the laptop and it works just fine for now. No problems so far. I'll report back if anything goes wrong.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Portable 2-in-1

    Posted
    Tortugaboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this for my son, for use in college. I had a chance to use it for a short time and I am very impressed with the touch screen, the vibrant 4K resolution, the performance of the speedy Core i7 processor with 16GB of RAM along with the quick SSD. It reminds me of my Dell XPS 15 in a smaller, much more portable form factor, with high-quality features. My son loves everything about it, especially the thin and light ultrabook size and the tablet functions. I would highly recommend this laptop to anyone looking for impressive performance in a small, versatile package. Very sharp looking in black!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unreliable Typing

    Posted
    Manny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After having this machine for 5 weeks, I realized it is the most frustrating machine to type on. I am an author, and I can't get through one page without having characters missing. I wanted to exchange it, but the store manager refused. She said it was one week passed the return policy. It's intermittent and they found nothing wrong when they checked it out. What good is the Geek Squad Service plan if they tell me they have to send it out for repairs. I'm in the middle of writing my next novel. What would I tell my publisher? Over $1300 for nothing. I want a new machine!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Manny,

      We're very sorry to hear that your computer's keyboard is not working as well as you hoped it would. Here's a link to Dell's One Year Limited Warranty Policy so you can see if your concerns align with the policy: http://dell.to/2tNsVOs.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Nice, compact, 2-in-1 with fantastic screen

    Posted
    OKPhotoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far, I love this capable little machine. I am using it to replace an older desktop that was struggling to keep up with the demands of a video editing business. This one is much faster, but I do wish it had a dedicated video card. That is the only fault that I've found with it. I use a USB 3 expanded strip to handle the DVD writer, flash drive (for more storage and file transfer). The wireless works well, paired with no problem with my Epson All in One printer. If you want a capable machine at a reasonable price, I think this one is worth consideration.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    New Laptop for 45 year old mom finishing degree

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I decided to go back to college online and needed a new computer to do so. I did some homework and went to Best Buy. This was the most comfortable place, had the largest assortment, and many were on sale. The staff was friendly and knowledgeable. I expressed my needs and my budget and was walked through multiple laptop computers. I made my decision with ease. The computer itself is just what I needed and I love it. I’ve only had it for a few weeks that is why I gave it a 4. Plus I haven’t had a personal computer in years, only a work laptop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quick little laptop

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this for school and future job. Got a great deal as as open box item. Pricey but powerful. The fingerprint reader is a little finicky but that’s honestly the only negative thing I can think of. Boots up in no time and easy to slip into a bag for work or class. It’s a little heavy for how small it is and it took some getting used to having a small screen. Wish I could find one with 10 key but it’s a great purchase overall. I’m not a computer wiz but the memory is higher And bigger ssd than other ones and seems to make a difference compared to others I have owned in the past.

    I would recommend this to a friend