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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 174 reviews

81%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Unreliable Typing

    Posted
    Manny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After having this machine for 5 weeks, I realized it is the most frustrating machine to type on. I am an author, and I can't get through one page without having characters missing. I wanted to exchange it, but the store manager refused. She said it was one week passed the return policy. It's intermittent and they found nothing wrong when they checked it out. What good is the Geek Squad Service plan if they tell me they have to send it out for repairs. I'm in the middle of writing my next novel. What would I tell my publisher? Over $1300 for nothing. I want a new machine!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Manny,

      We're very sorry to hear that your computer's keyboard is not working as well as you hoped it would. Here's a link to Dell's One Year Limited Warranty Policy so you can see if your concerns align with the policy: http://dell.to/2tNsVOs.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Frustrating experience

    Posted
    sakib
    • My Best Buy® MemberMember

    I bought this laptop in the last week of December 2018. The main reason was its weight, it is very easy to carry. After starting the laptop for the first time, I heard some noise inside the machine. It happened for the first two times, then it stopped. I thought the machine would cause no further problem. But after three months, the battery died without giving any hint. Such a frustrating experience. I am thinking not to buy Dell anymore.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      sakib,

      We're sorry to hear about the noise from your computer. We'd recommend updating the BIOS on your computer to see if there is less noise:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      If you'd like your battery to last longer after charging it we'd recommend the following: Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Horrific Battery

    Posted
    DallasJim
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The battery life is horrific. You'll need to recharge every 2-3 hours (that is if you start at 100%). I actually timed it, I was losing 1% battery life every 1-2 minutes. Also, the energy saving mode (which slows the processor and dims the screen) barely helps save the battery. For $1k, this laptop is an easy and definite 'NO THANK YOU' for me.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hi DallasJim,

      Thanks for your review. We're sorry that your battery life is not what you had hoped it would be. Here are some tips to try if you have not already done so:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If you'd like to see if your computer can perform faster we'd recommend running the Windows Performance Troubleshooter:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Joejohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product was a disappointment from the first day I opened box. The battery life lasted a maximum of 3 hours while set at maximum battery life. I owned the computer 4 days and it had fatal crashes on 2 of the 4 days. I returned the Dell and purchased a Surface that I have been very happy with. I would not recommend this to anybody.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keeps shutting down

    Posted
    Unhappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this laptop less than 2 months and it has started freezing up and shutting down randomly. I have had Geek Squad take it for 3 days and they said hardware and software are fine... get it back and next day freezes and shutdown.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Dear Valued Customer,

      Thanks for your review and we're sorry to hear about the troubles that you've had with your computer so far. We'd recommend the following tips to help with your computer freezes:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Good price

    Posted
    Tytoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is open box but I have problems with updated programming feature necessary from Dell because hardware problems. I have to return in 5 days for Bestbuy can fix it. I want it if they fixed

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Tytoy,

      Thanks for your review. We're sorry to hear about the updating issues that you had with your new computer. When you get your computer back we'd recommend using Dell's Support Assist App to make sure that you're using the most up to date software and drivers.

      Best,
      Bryan
      1-800-624-9896 Dell