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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 184 reviews

82%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 2 out of 5 stars

    Mobile but Glitchy

    Posted
    krm218
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this computer 1.5 months ago for my startup business and some personal use. Most of my use involves Office, web browsing, email, photo editor, Adobe Illustrator. I don't tend to store a lot of huge files on the computer - mostly on external drives. I use it as a laptop 75% of the time and tablet 25%. Pros: The size is perfect for frequent travel and mobility. It's very light and easily converts to a tablet when needed. Speed and overall function are good/average for my noted uses. Cons: The battery life leaves a lot to be desired. Fully charged I might get 4 hours out of it - with some of that being idle time. The fan is quite loud and seems to be on all the time. I noticed the first time I turned it on that the base gets very hot, very quickly. The screen glitches with a line down the center sometimes when scrolling. And just today, the speakers can't be detected. Too many bugs for such a new, gently used machine.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello krm218,

      We're sorry to hear that your battery life on your new computer is not as good as you'd like it to be. We'd recommend the following tips to help extend the life of your battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If your fan noise continues to be loud we'd recommend updating the BIOS on your computer: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, if you'd like your computer to operate at a cooler temperature, try the following: Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Good computer but same old problems

    Posted
    Nikki
    • My Best Buy® Member

    5 years ago I bought a new Inspiron 7558 and straight out of the box it had WiFi connectivity problems. It only recognized my network for short bursts and would disconnect constantly while every other device I owned had no problems with my network. I submitted a ticket and after months of working with Dell it suddenly stayed connected. I bought this newer model to replace that computer and out of the box it had the same exact wifi problem!!! 5 years passed, totally different house, wifi, and computer and Dell still hasn't fixed their crappy WiFi card. When you spend $1200, staying connected to the internet should be the bare minimum. It just tells me it's not a one off problem. I loved my inspiron and was excited to upgrade, but I do not want to spend months wrestling this computer. Giving my money to someone else.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Nikki,

      Thanks for your review. We're sorry to hear that your WIFI connection is not stable on your new computer. We'd recommend the following steps to get reconnected:

      1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
      2. If the issue persists, proceed to step 3.
      3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
      4. Power ON the Modem, and wait for it to boot fully.
      5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
      6. Power ON the Dell system.
      7. Open Network and Sharing Center
      8. In the left side navigation pane, click on Change Adapter Settings
      9. Right click on the wireless connection icon and select Properties followed by the Configure button
      10. Under Wireless Options, select the Wireless N mode
      11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
      12. From the drop-down menu, choose Disable followed by Ok
      13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Overheating and noisy fan

    Posted
    SirMorebs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After setting up the device, it started heating. The fan turned on and not too long after that a buzzing sound started on the inside, as if a disc was scratching the surface of the laptop. The battery on the device also doesnt last very long. Other than that, it looks like a good device. The ultra hd screen looks fantastic and i like the 2 in 1 feature. It is compact and easy to carry around. The in-built spearkers sound awsome for such a small device. The overheating and buzzing sound may just be a factory fault on this specific device, however it makes it impossible to use the device..

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      SirMorebs,

      Thanks for your review. We're sorry to hear about the overheating that you're experiencing. We'd recommend the following tips to help reduce overheating in the future:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If you'd like to reduce the fan noise on your computer, we'd recommend updating the BIOS:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Lastly, here are some tips to help extend your computer's battery life:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Screen failure in less than three months

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased to support extensive photo trip. Beautiful UHD screen, memory and weight to support month long trip. Screen failed after two month run in the week before the trip. Best But Geeks said minimum of two weeks even check it out. Will be out of country by then. Deeper looks online show other people having trouble with screen also. Returning for refund.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pricey for Average Performance

    Posted
    Overdfence
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this laptop expecting that it would deliver fast and efficient performance. How disappointing. Performance was the same as the less expensive laptops. Also, for the price, it doesn't feel premium like other brands. Battery life is also not that great. This should be an $800 laptop at the most.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Overdfence,

      Thanks for your review. We're sorry that your computer is not performing the way you hoped it would. We'd recommend running the Windows Performance Troubleshooter:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      If you'd like some tips on how to extend the life of your battery, you can try these:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Battery drains to fast

    Posted
    Veerendra
    • My Best Buy® Member

    I purchased this laptop couple of weeks back and then i started noticing that it takes more time to recharge the battery then you can use it without power. For this configuration i would have expected at least decent battery back up. My recommendation is avoid this laptop.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Veerendra,

      Thanks for your review. We're sorry to hear about your computer's battery life. We'd recommend the following tips to extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Did not fit my needs

    Posted
    Shorins
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    As a photographer thisnlaptop did not fit my needs. After one photoshoot the drive would be full. Had to return it for a different laptop.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Everything is good except the battery.

    Posted
    Leanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I returned it cause I don't like the battery. The battery hours is shorter than I want. Think about the battery before you choose this laptop.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Laptop

    Posted
    Chanel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Disappointed on the first week of use fan would heat up and not was not even streaming

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Chanel,

      Thanks for your review. We're sorry to hear that your computer is overheating. Here are some tips to keep your computer operating at a lower temperature:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If you'd like there to be less fan noise we'd recommend updating the BIOS on your computer: Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Best,
      Bryan
      1-800-624-9896 Dell