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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 13.3" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 176 reviews

81%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 3 out of 5 stars

    Good little laptop - Now the Cons

    Posted
    Alex33
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop had a lot going for it. Small, lightweight, great build quality, great screen, nice keyboard, great specs. However, the cons were enough to warrant a return for me. The fan was constantly running and got quite loud at times. When i first unboxed the laptop and booted up windows for the first time, the fan started blaring not one minute into the process. The other big con is the battery life. This laptop drains battery so quickly that its almost unusable as a portable machine. I will say that if my intention was to keep this docked 24/7, it would probably be worth holding onto. This all comes down to personal preference. If you want to sacrifice battery life for an amazing 4k screen, go for it. I unfortunately could not and ended up returning this device.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice 4k Laptop But Screen has Leak

    Posted
    JAXANGEL
    • My Best Buy® Elite Plus MemberElite Plus Member

    I just Purchased the Inspiron 7386 Model for my 18 Year Old daughter for when she starts college, since she will be taking Graphics design, I decided to go with this laptop its fast and snappy as to performance, but My only complaint is the 4k screen, my issue is when I power cycle the computer and when the screen is black it has mayor light Leakage on all corners this is a big issue, has anyone else notice this issue? And what was done to correct it. I would Have gave it a 5 Star but Gave it 3 due to Screen Issues. DELL KNOWS IT HAS PROBLEMS.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      JAXANGEL,

      We're sorry to hear about the color bleeding that you're experiencing on your Dell monitor. We'd recommend reaching out to Dell's Technical Support Team for additional help: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Great Specs poor Battery

    Posted
    zugisland
    • My Best Buy® Elite MemberElite Member

    Ok the specs are great and the price was right nabbed it for 699 on sale without office. However the battery life and operation frankly suck . Even powered full the status bar says only 3 hours and in real life maybe 2 with just surfing being done. But most frustrating the battery looses power when the laptop cover is shut. I guess you have to shut the computer down before closing every time to not loose battery time. I have contacted Dell we did a bios update and the tech remotely changed some power settings to no avail. The only reason i havent returned it price . Wihtout the battery issues this would be a super machine. O btw it is uHD but you can not stream from AMAZON in 4k to any computer evidently. another strike .

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      zugisland,

      We're sorry to hear that your computer's battery life is not lasting as long as you hoped it would. Here are some tips to extend the battery life on your computer:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Refund

    Posted
    Anne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Am a bit disappointed .I just bought this computer a little over 2 months and am thinking of taking it back.it is overheating like crazy ,I only use it on the computer desk so I don't understand why it is overheating so much ,I do everything to make it stop and it just won't, even when I shut it down it continue making that annoying noise for about a minute before it stops,the fan noise is very distracting when trying to studying.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Anne,

      Thanks for your review. We're sorry to hear that your computer has been overheating on you. We'd recommend the following tips to help your computer from overheating:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      If your computer is still making noises we'd recommend checking to make sure that your BIOS is up to date:

      Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Nice laptop with Meh battery life

    Posted
    Scootir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wanted to love this device - great specs for the price. Overall a nice little laptop though not “premium” build. My issue was battery life that ran 4 to 5 hours with just email/web stuff. After a few days that was a deal breaker for me. If long battery life isn’t that big a deal to you, you might love this thing.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Scootir,

      We appreciate your feedback. Here are some tips to help extend the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Still trying to assess

    Posted
    Roguerozz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this as an open box, having some issues with powering off even with a full battery. Still trying to determine if this is related to this item being an open box.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Roguerozz,

      We're sorry that your computer is not performing the way that it should. If you are having trouble turning your computer on you can try these steps:

      1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
      2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
      3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
      4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
      5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
      6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
      7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

      You can read the full article here - http://dell.to/2uj1Sby.

      If you have technical questions about your laptop you can check our Product Support Page here: https://dell.to/2RzXsrQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Not Great

    Posted
    BlackHoodie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pros: Performance, Touch, Look and feel Cons: Poor Battery which lasts only for 2 hours of browsing just bestbuy.com and google laptop review. Charging takes lot of time.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      BlackHoodie,

      Thanks for your feedback. We're sorry to hear that your computer's battery life is not lasting very long for you. Please take a moment to reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.

      In addition to contacting support, here are some tips to extend the life of your battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Good laptop for the price

    Posted
    Vjsab
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The features of the laptop are good. Configuration seems good and screen size is one of the best part.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Vaibhav,

      Thanks for your review. We're glad to hear that you're happy with the performance of your laptop so far. If you have questions about your computer you can check our Product Support Page here: https://dell.to/2RzXsrQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    JleeL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Battery dies in about 4 hours and screen should look allot better to be 4k. Laptop gets warm fast. Overall for the price laptop should be allot better

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      JleeL,

      We're sorry to hear that your computer's battery life is not what you had hoped it would be. We'd recommend the following tips to help extend the charge of your battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If you are still experiencing overheating issues we'd recommend the following:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Fast computer/ terrible battery

    Posted
    BetteruseUnitedStatesstuf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this computer but I have a bad battery already. It comes with a mail in service to get it fixed but I need the computer for school. I am not pleased.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      BetteruseUnitedStatesstuf,

      Thanks for your review and we're happy to hear that you're pleased with the speed of your computer. If you'd like to extend the battery life of your computer, we'd recommend trying the following tips:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Nice design

    Posted
    gibbons
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this laptop for college works really fast and smooth but Battery is soo bad about 1.5hr with HD movie. Also poor wifi connector

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      gibbons,

      Thanks for your review. We're glad that your computer is working well for the most part. If you'd like some tips on extending the life of your battery you can try these:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Strong laptop

    Posted
    Ariel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was a bit slow when i added some work applications, besides that originally very quick functioning laptop

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good laptop for student

    Posted
    Apps
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only con was with the hinge being slightly disoriented other than that a good laptop to use

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Apps,

      We're sorry to hear about the hinge on your computer. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2RzXsrQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    It was a pain setting up

    Posted
    Aly98
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's ok but not great battery does not last an long as I wanted.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Aly98,

      Thanks for your review. We're sorry to hear that your computer's batttery is not lasting as long as you hoped it would. We'd recommend these tips to help your batter last longer:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If you need help setting anything else up on your computer you can run Dell's Support Assist App.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Low battery lufe

    Posted
    JeffG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Low battery life, gets hot and the coolers are noisy.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello JeffG,

      Thanks for your review. We're sorry to hear about the issues that you're experiencing with your new Dell computer. We'd recommend the following tips to help extend the life of your battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      If your computer is still overheating we'd recommend the following:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Lastly, if the fan noise on your computer is too loud we'd recommend that you try to update the BIOS on your computer: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      Best,
      Bryan
      1-800-624-9896 Dell