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Dell - Inspiron 2-in-1 13.3" Touch-Screen Laptop - AMD Ryzen 5 - 8GB Memory - 256GB Solid State Drive - Era Gray-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 524 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 524 Reviews
  • Rating: 1 out of 5 stars

    WiFi Fundamental Issue - PLEASE AVOID THIS MODEL!

    Posted
    DBB1
    • My Best Buy® MemberMember

    Hello. I usually don't write reviews (no time) but in this particular case I want to do my best to warn other consumers like me about this particular model, the new generation of Dell products and their service. Please, just spend a minute and read this. I bought this laptop model back in June 2018. The model almost out of the box had an issue with the WiFi card just disappearing after closing the lid or suspending the machine. Unfortunately, I wasn't able to return the laptop to the store within the 15 days return period (traveling). After doing some troubleshooting by myself, I decided it was time to contact Dell support. For more than a month I was working when I had time with the support technician to try to fix the problem. We went through everything, updating the drivers, disabling the power save options, updating the BIOS, you named it. So it was time to send the laptop to the Dell repair center. I sent the computer to the service repair center and it came back with the same issue OUT OF THE BOX. Total waste of time. The report said that they reinstalled the operating systems, a thing that was done before and it was clear that it is not the solution. So, after sending several emails to the technician that was following this service request, and NOT getting any answer from him, I decided to start again with Dell support. The second support agent pulled the service history and agreed that replacing the OS wasn't a solution (I have the chat saved on the record). He arranged to have a box sent to me to send again the computer for repair to the service center, according to him with a strong note to address the faulty components. I sent the computer and for my surprise today it came back AGAIN WITH THE SAME PROBLEM OUT OF THE BOX (see images enclosed). I spent an hour today on the phone with another support agent trying to have this addressed once and for all. Turns out that Dell will not replace the computer and the solution is to keep playing this game of sending the computer to the service center. This is not an isolated issue with mine. There have been many complains on the same problem and Dell is aware of it. Check the Dell community links (https://www.dell.com/community/Networking-Internet-Bluetooth/Disappearing-Wireless-adapter/td-p/5163491, https://www.dell.com/community/Inspiron/Inspiron-13-7375-Disappearing-Wireless/td-p/6065534 for example), Still Dell will not recall the model or models with this faulty hardware and keep selling them like nothing is going on. Please, if your are thinking to buy this computer, do yourself a favor, DON"T. Help us, the fellow consumers, to make Dell aware that we deserve respect and they should stop making tons of money by selling crappy products.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      DBB1,

      We're sorry to hear about the connectivity issues that you've been having. We have shared these concerns with our product team to look into further. If you have additional questions about your computer we'd recommend that you check out our Product Support Page here: https://dell.to/2K9bcKB.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    FREQUENT BSODS ARE PERSISTENT ACROSS DEVICES

    Posted
    ConcernedReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was initially quite hesitant to pick up this computer because I had read a number of reviews - quite recent ones - stating that they had to return their computer due to frequent blue screen errors. I am here to say to corroborate this and say that this is exactly correct. IF YOU PURCHASE THIS MACHINE, YOU WILL BE SUBJECT TO A BLUE SCREEN OF DEATH EVERY FEW HOURS. It is also possible you will experience checkerboard-patterned corruption and flashing/flickering of your screen. This is of course completely unacceptable for brand new computers. I am not tech illiterate! I have also made forum posts about this issue, googled incessantly for possible fixes, and discussed the problem with AMD and with an independent computer expert. It seems some solutions have been found by some people, but people are receiving different error codes across devices (my most common one is VIDEO_SCHEDULER_INTERNAL_ERROR, but I have received other ones as well). So I would advise you to not purchase this laptop unless you desire to finagle with yours and figure it out yourself - which may turn out to be impossible or require waiting an unacceptable amount of time for a fix to be published. The rest of the computer's features pale before this immense fault, however, I wholeheartedly love the build - I love the keyboard, I love the size and shape. The keyboard layout is optimal for the way I type - I am used to it and I love it. So I dearly want to keep this computer - I might even be willing to put up with these problems in order to keep this computer, but if it's this glitchy now, I fear to imagine what it'll be like in just a single year. Therefore, if I cannot solve this problem to my satisfaction within the fifteen days allotted by Best Buy, I will be returning mine. Meanwhile, I would encourage readers to consider alternatives.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hi ConcernedReviewer,

      Thanks for your feedback. We'd like to know if you've tried contacting Dell's Technical Support Team about the issues that you have described in your review. You can contact Dell's Technical Support Team here - http://dell.to/2sH7Qlm.

      We hope that they are able to help resolve your issues soon.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Impressive performance

    Posted
    Datawrangler
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this laptop to see if it would handle developing a game using the Unreal engine. So far I have tried multiple Intel i5 and i7 mobile CPU's ranging from 5th generation to the latest 8th generation, and only the laptops with 8th generation i7 with the nVidia 1050 GPU have been able to run the Unreal development environment in anything better than medium graphics settings. The AMD Ryzen 5 with the Radeon Vega 8 struggles just a little with medium settings on demo game from Epic, but that game was featured at GDC 2 years ago running on dual nVidia Titans. The fact that this laptop will even get 5 frames/second on medium settings is amazing because every other laptop I tried failed except for the 8th generation i7. Basically, this laptop is performing in a very demanding graphics load at least as well an i7 laptop that costs twice as much. It gets 5 stars for that. It isn't a beast gaming computer, but it also doesn't chew through its battery in 1.5 hours. I've gotten 4 hours of very intensive graphics development and 6-8 hours of browsing and watching shows on Netflix. It gets 5 stars for that too. My major complaint is the weight. At nearly 4 pounds, it is not light in the hands. It is a bit awkward to pick up, and opening it definitely requires 2 hands. I have an iPad Pro 12.9 inch tablet, and this is nowhere close to being as easy to hold as a similar sized tablet. There are some i7 laptops which weigh about 1 pound less, and that pound makes a big difference. It gets 3 stars for weight just because it is deceptively heavy for its size. This laptop will easily handle business tasks, and it would make a good computer for a college engineering student or an art student who needs to run Adobe Photoshop or Illustrator. It does handle demanding graphics programming, but I did not load any games to test frame rates. My prediction is that it would handle higher settings than the Intel on-chip GPU, but it will not perform as well as a computer with a dedicated GPU and DDR5 memory. It is a very responsive laptop with a lot of nice features. I am seriously considering keeping it instead of buying an i7 laptop with more power because I think I can get about 75-80% of the performance for less than half the cost.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid PC Battery, not so much.

    Posted
    Galahad94
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While I am historically anti 2 in 1, the Dell 7375 has done a good job tipping the scales. I picked this PC up as a stand in for my slowly dying, Mac book pro. At first I was fraught with buyers remorse but that quickly dissipated after spending a couple days with it. I actually prefer the keyboard on this guy to the one on my Mac Book. The stiffness is nice, and the travel pleasant. The back light is nice, I'm a night time productive person. The touch pad is in a word,- passable, It isn't terrible for a windows precision track pad but it ain't nothing to write home about. The all metal chassis is aesthetically pleasing enough. it strikes a nice balance between utilitarian and premium, good for work and play while keeping a decently low profile. The 1080p display is pleasant to look at with the fairly decent color and pretty dark blacks. It does have a prominent bezel so beware if your not into that. I was ecstatic when I discovered the RAM, storage and battery were all able to be swapped fairly easily. The included storage is more than you'd get in a cheaper mac book offering at a whopping 256gb of up-gradable solid state storage. I'm an enthusiast so upgrading parts is a big deal for me, and ultimately what sold the laptop. Now seems as good a time as any to talk about performance. With an AMD Ryzen 5, albeit a mobile one and vega 8 graphics it's not a power house but, nor is it a slouch. Say what you want about about AMD but this guy is miles ahead of Intel's integrated graphics solution. Its a good fit if you need something to grow into a bit for school and a bit of light gaming and media consumption. In a phrase; between homework and Facebook you can get in some Overwatch. For an ultrabook, this is an impressive machine for sure. That said there was one thing that was not so impressive, the battery, It is in a word, garbage-town at a very underwhelming 35 watt hours. You'll use your power saver a lot, I do. The best I've gotten is about 5 hours its more like 2 if your gaming or using Skype, etc. The web cam on this is surprisingly OK for the money. I recommend good lighting though. I would suggest swapping in a higher capacity one later on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works fairly well with Linux

    Posted
    Rokky
    • My Best Buy® Elite MemberElite Member

    I was interested in getting a current notebook to replace aging ones that was not "tainted" by Intel's ongoing Spectre type exposures that seem to just keep mutating into new forms with no apparent interest/ability on Intel's part for cleaning house. I installed the Linux Mint 19 distro in a dual boot configuration to retain Windows 10 ("just in case"), although I did have a bit of trouble at first getting Mint (Ubuntu 18.04-based) to play nice with the Ryzen 5/Radeon, but finally found 2 boot options that seem to have done the trick (if anyone needs to know, on the grub.cfg "linux" line add: iommu=soft noapic ). So, no, not a "plug-n-play" option for those who are not inclined to Linux geeking, but worth the effort if you are ;-} . All the main features work, such as wifi, touch screen, sound, camera, but only some of the power management, but not standby/wake. I tried OpenSUSE 15 first, but it did not set up mulitboot for the Windows installation, and I was not familiar enough with it to figure out how to implement that. Solus has a lot of hype about all the AMD support it has, but the installation did not have that activated, so I bailed out of that, too. Mint "just works" in that regard, so I went back to what I was familiar with. Dislikes: Glossy screen; Touch pad is too big, and like 99.99% of other notebooks, is right under the space bar where my thumbs keep making the cursor jump to random places while I type, which drives me nuts. Ideal keyboard for me would have Trackpoint (such as my Thinkpad Tablet 2 bluetooth keyboard, which has more "native" keys such as Home, End, PgUp, PgDn, etc, and all the keys are bigger, due to not wasting space on a touch pad, nor the wrist rest spaces on either side), and/or touch pad on the right where a mouse would usually be.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent, with a few issues

    Posted
    ebk02

    I hope this review can be of assistance to other purchasers, as I found - and corrected - a glaring flaw. First, to the good points of the laptop. Small enough to be easily portable. Build quality seems excellent. I don't notice any flex, and keyboard feels good with no deflection I can tell. Backlit keyboard has 2 level lighting. The SSD is quite fast, and has 256GB - enough for many programs / apps, games etc. RAM is adequate - but I still intend to upgrade to 16 GB as I will rum moderate games. So far, processor seems to be handling multiple tasks well. Since it is a 13 inch screen, 4K is not necessary, as the screen is quite sharp at 1080 resolution. Cannot attest to battery life at this point. There was one big issue - the reason foe 4 stars - and possibly this can be of help others. When opening and initial start up of the computer, the display and colors were good. White backgrounds were reasonably white. After a massive Windows update, the white areas of screen turned an ugly shade of tan. Even with "night mode" turned off, and utilizing the color settings, could not get white areas of the display near white. However I stumbled upon a solution by going into device manager and updating drivers for display adapter. Now display looks more or less as it did upon initial boot up. You may still need to balance color under "calibrate color". But now, whites are nearly white, greys are grey, which is important to get fairly accurate colors. Overall, so far, I am quite pleased with this laptop. I will, however, amend if necessary....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just amazing...

    Posted
    mvandergrift
    • My Best Buy® MemberMember

    TL;DR - I can't say enough good things about this laptop. It is fast, easily expanable, reasonably small, and very inexpensive. I had a 2017 Macbook Pro that decided to fail on me. Sent it to Apple where they damaged it further during their repair and then refused to fix it (long, uninteresting story). After spending $3,200 on a laptop, I decided to take the less expensive route and try a Dell. This laptop is simply amazing. I am a consultant in software design for the finance sector. I often bring my laptop to clients and go over code/data/etc in real time. I can easily run 3 or 4 instances of node-express, postgres, vscode, PowerPoint and Excel without any slowdown. Screen updates are super smooth, I/O is quick (apps open almost instantly), keyboard is very nice. Downsides are the short battery life, which has never been an issue even while travelling. It's not often I go more than 4-5 hours without an outlet these days. It's a little heavy for a 13". It runs hotter than the Macbook Pro - you will notice the fan if you're utilizing more than 15% cpu. It's $599, it feels faster than my 1 year old Macbook Pro, it takes less than 5 minutes to open up and upgrade the memory & storage. Simply amazing!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    A1111
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this item less than two months ago and there was a software issue where my screen would turn green and glitches would continueously persist during videos. It started after one month and a few days after purchase and got worse out of nowhere. The one year warranty does not cover software issues so Best Buy was unable to send it out for repair to fix the issue. It’s 100 to repair within Best Buy but I find that ridiculous since I am a student who purchased my first lap top and opened a credit card to pay it off. It’s too much for me to afford at the moment. Best Buy has the best customer service though I love their geek squad they were very helpful and informative on the issue. They redirected me to dell and presented me with options in resolving the issue. I am now dealing with dell since this computer is new yet functions very poorly It’s unfortunate but hopefully dell provides good customer service. I’m still currently waiting on their late phone call back to resolve this issue, not a good start for dell. This will be the last time I ever buy a dell computer.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      A1111,

      Thanks for your review. We're sorry to hear about the issues that you've had with your computer so far. We hope that Dell's Technical Support Team did return your call to help with your computer.

      Here's a link to the Product Support Page for your computer that may help answer some of your questions: https://dell.to/2K9bcKB.

      One thing you may want to do is check to see if your drivers need to be updated: https://dell.to/2KvXWfQ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Fast, innovative, nice design

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    6/16/2018: I love this laptop so far. I’ll be updating my review from time to time to give more accurate and lasting results. So I’ve only had mine for a week, but I have nothing but positive things to say about it. I am a college student, so I wanted something fast that will last me a long time. Battery life - 3-4 hours watching videos. 5-7 hours of assignments and class work. Not bad if you ask me. Processor is fast on this laptop and touch screen is responsive and easy to use. I noticed the bottom getting hot when I first started the computer and set up some software programs and antivirus, but quickly the fan came on and it cooled off. So for me that’s normal and not a bother. It hasn’t gotten too hot while using it. I like the era grey color and you can tell the material is good quality metal that is easy to clean if you get anything on it by accident. One nice thing about the weight of this laptop is that I don’t feel a burden of weight while I carry it in my backpack. In addition, it’s not so light that I will forget about it or feel that it’s flimsy. In conclusion, if you’re feeling on the fence about buying this then my sincere advice would be to buy it and try it out for yourself! I spent a lot of time looking into different laptops and when this went on sale I bought it and I’m glad I did. Leave a comment on my review if you have any questions.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective Hardware Across Multiple Laptops

    Posted
    Blake
    • My Best Buy® MemberMember

    The first indication not to purchase this laptop should have been when the floor model blue screened on me twice in a row. However, I still went and purchased this product. Below are the highlights of my experience which this particular model: Laptop #1: The first laptop I purchased was dead on arrival. It would not start-up, even after being charged for a couple hours. I did an even-exchange for the same thing. Laptop #2: The second laptop was not much better. It was completely dead before plugging in the charger (usually there's a little bit of juice left in the batteries). Upon startup, the BIOS screen immediately popped-up asking whether or not I wanted to accept the changes made prior to me purchasing it (i.e., by the manufacturer). This is completely unacceptable. After bypassing the prompt, I followed the setup process (during which it would not recognize any wireless networks), and entered Windows 10. However, the laptop would still not detect wireless networks, even after updating the drivers. I immediately boxed it up and returned it to the store, exchanging it for yet another. Laptop #3: This laptop experienced the same wireless network connectivity issues, and also blue-screened. I then returned Laptop #3, and received a refund for my purchase. Final Verdict: After conducting further research, as well as speaking with store Associates, I believe the fault lies with the Ryzen processor. I heard that Dell computers with the new AMD Ryzen 5 and Ryzen 7 processors, both laptops and desktops, are being returned in full force because of a multitude of issues being experienced. Key Takeaways: I strongly recommend that Dell look into this issue. Furthermore, no consumer should purchase any computer that has an AMD Ryzen processor inside until the defect is officially identified / resolved, and all faulty products are removed from store shelves. Please note that Best Buy was excellent to work with, and the fault does not lie with the retailer. In this case, the manufacturer (Dell) and / or its vendors are to blame.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Initial OS lock ups, BIOS/System Updates needed

    Posted
    Crandallberry

    I convinced my fiancee to buy this laptop over the more expensive Intel version because I like the new AMD lineup of zen CPU's and the internal graphics are better than the iGPU's Intel includes. however upon getting the laptop we experience intermittent OS lock ups, not crashes or full system lock ups, OS freezes where the mouse moves but nothing is responsive to clicks. These seemed to happen when doing "intensive" disk operations, i.e. downloading and installing chrome while updating windows and trying to grab other drivers/programs like MS Office suite. However this was solved by starting from the most vital updates, BIOS, then going to Windows & Radeon graphics updates. Then and only then moving on to the installing of other programs like MS Office suite and Google chrome. Fingers crossed the system has been stable for a few days. CPU/GPU temps are acceptable. its a thin laptop so only so much thermal headroom. fans are a bit loud when at full blast but this is not constant by any means. During normal operation the fan are near silent and peachy keen. overall she seem to enjoy it, we saved some cash money and after the updates system works well, again fingers crossed that it keeps working well

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The dreaded BSOD

    Posted
    BlueScreenOfDeath
    • My Best Buy® MemberMember

    I was excited to try out this laptop and see what AMD can bring to the table but unfortunately I ended up returning it. The dreaded BSOD kept rearing it's ugly head a few times a day during web browsing and streaming video. A cursory Google search seems to indicate an issue with the AMD display drivers. I tried reinstalling the display drivers, resetting windows, etc etc but nothing seemed to help. I wasn't planning on waiting out my return period and exchanged this for the Lenovo Yoga 730 which seems like a much nicer laptop in every respect except for build quality. Pros: - Build quality is great and the hinges feel like they will last a while - Generous selection of ports including a full sized SD card reader - Ability to upgrade both SSD and RAM (with 2 RAM slots for dual channel memory) - Nice display (if a little on a dim side) Neutral: - Windows hello is good if useless in tent mode - Speakers are decent but don't get very loud Cons (apart from the BSOD): - Laptop tends to run warmer than I was expecting with the fans kicking in often even during minimal load - Battery life is below average with about 4-5 hours or normal use - They keyboard is just not very good with very shallow key travel and minimal tactile feel - Trackpad - I don't like the texture of the surface or the feel of the buttons - No windows ink support (if you care about that) - Quite heavy for a 13 inch and not suitable for using as a "tablet" My suggestion would be to go for the i5 version of the Inspiron 7000 series or look for other options like the Yoga 730. I just don't think this laptop is worth it at the moment.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful experience with Dell support

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have an issue with a laptop: it freezes when resuming from sleep. I have called Dell support with this issue. Support engineer asked for a remote session on my computer, spent half an hour running pre-installed support tool and then he decided to update video driver. The screen didn't lit up after that. He promised to call in an hour or next day. He didn't call in an hour. I have rolled back the driver and started to research the issue. It seems that video driver issue is a common bug. So I just need to skip this version. My further investigation shown that laptop freezes because of Windows Hyper-V feature enabled. I could reliably reproduce this issue. Next day I've got a call from support. I explained my issue to an engineer. He said that Hyper-V and Virtual Machines are not hardware so he will redirect me to a software department. After several hops they said that warranty covers only hardware and proposed to buy Premium Support to resolve this issue. That is clear that the issue is with a laptop driver which, I believe, is a manufacturer responsibility. I have 3 computers from different manufacturers and all of them work with Hyper-V. I plan to return the laptop to the store and never buy any Dell laptop/PC/server again.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello Michael,

      We are extremely sorry to hear about the troubles that you've been having with your Dell laptop. Thank you for reaching out to Dell's Support Team for additional assistance.

      We did want to confirm that you have installed either Windows 10 Pro, Enterprise or EDU in order to run Windows Hyper-V. You can read the requirements for Hyper-V here - https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/about/.

      If you'd like additional assistance from Microsoft's Technical Support Team you can contact them here - http://bit.ly/2KBOM4c.

      If you need assistance from Best Buy regarding your return you can reach out to them here - http://bit.ly/2v2IVhI.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 2 out of 5 stars

    Can be good, but needs a sale and a lot of TLC.

    Posted
    Brocutus
    • My Best Buy® MemberMember

    If you're computer savvy - and I mean really savvy - you can turn this into a pretty solid laptop. I picked this up when it was on sale for $549; it is absolutely NOT worth it at any higher price tag. The out of box experience is absolute garbage. The Windows installation is shockingly bloated, the BIOS is outdated and causes the system to run loud and hot, and the thing just gets thrashed by all the crap that's loaded on it. Upgrade paths are fairly limited, but exist. The slow Wi-Fi card can (and should) be upgraded to an Intel card with 2x2. DRAM can be upgraded to at least 16GB, but limited to DDR4-2400, and you *MUST* update the BIOS to ensure compatibility. The storage is the biggest offender; the notebook only supports M.2 SATA. The high-performance NVMe drives in the wild WILL NOT WORK. That said, if you update the BIOS, do a clean installation of Windows 10, and install the latest drivers from AMD's website, this little notebook can become pretty capable and the user experience can be greatly improved. The keyboard, touchpad, and overall build quality do not line up with a $699 laptop and better options absolutely exist; at $549 and with a little elbow grease, this is a fine laptop.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Brocutus,

      We're sorry that your computer did not work the way that you wanted it to out of the box. We're happy to hear about the adjustments that you've made to help your computer run better for you. If you have any other technical questions about your computer you can check our Product Support Page here: https://dell.to/2K9bcKB.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Junk...

    Posted
    ChrisInVA84
    • My Best Buy® MemberMember

    So, I originally bought this model just with the Ryzen 7 on April 30, 2018. I ended up returning that on May 3rd because of constant freezing. On the same date (May 3rd) the store associate recommended this one (the Ryzen 5) because it had solid reviews (at the time at least). Well, I have had it up till today (May16th) and I am very disappointed. The WiFi constantly disconnects for no apparent reason. I will be surfing, and BOOM! Disconnects. Troubleshoot, and it fixes it...But, it doesn't stop it from happening again. My main issue with this computer is the constant gray screen I get. I will be randomly surfing and then I get a freeze with a grayish/black screen. Everything locks up. I close the lid, wait about a minute, then open it back up, and everything is fine. This usually happens 2-3 times a day for the last three days. I have contacted Dell Support, which does the same troubleshooting I do, and they are absolutely NO HELP! I can no longer return this laptop, so I am stuck with it, unfortunately. I am so angry and so upset. I am a graduate student working on a degree. I am not made of money. What money I have goes to survival. I thought I would be getting a solid laptop to get me through school but this one is just terrible. It's fast. Boots up quickly. But, that is where it ends with the pros. The constant freezing and wifi disconnecting have made me beyond angry and bitter. So, just be warned...DO NOT BUY THIS LAPTOP!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      ChrisInVA84,

      We're sorry to hear about the troubles that you've been having with your new Dell computer. We're glad to hear that you've already reached out to Dell Support to help you. You should check to make sure that your software and drivers are up to date on your computer and see if this helps with your WIFI connection. Here is the page for your computer's drivers and software - https://dell.to/2KvXWfQ.

      If you'd like to diagnose why your computer is freezing on you we'd suggest that you follow these steps:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
      6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      We hope these tips help your computer perform better for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 5 out of 5 stars

    Expandable RAM and M.2, USB-C

    Posted
    Gargantubrain
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not every Dell 2-in-1 is the same. Many have soldered RAM and can not be expanded. This 7375 is one in which you expand the RAM. Unfortunately, this particular build comes with 2x4GB modules installed, so you can not simply add 1 more 8GB module, but instead to get 16GB you would have to take out both and put in larger modules, as in 2x8GB, or you can even install 2x16GB. 9 screws and careful lifting of the bottom panel is all it takes to get in to these user-serviceable components. The USB-C does not support Thunderbolt3, but it does do DisplayPort over USB-C, so you can use a cheaper dock that passes through power and have just 1 thing to plug in giving you Ethernet, USB, Power, HDMI, etc. The hinges are sturdy. I choose and recommend this 2-in-1 often to anyone considering a Surface, due to the Surface's extremely high failure rate.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very, very nice student laptop!

    Posted
    McGannskiRules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were shopping last minute for a new laptop for a college student. Found this model on sale for 599 with the AMD chips - a hundred bucks less than pretty much the same specs with Intel chips. Nice machine. Touchscreen, i5 equivalent processor, 8gb of ram which it says is upgradable, but I haven't tried yet, HDMI out, plenty of ports and the 2 in 1 feature is actually getting some use at school - I was thinking it'd be more of a gimmic. Best part of the whole purchase was the guy who helped at the Dedham, MA store. He asked if my kid was a student and had him enroll on one of the machines that were setup in the store and we got another 100.00 off, and a coupon for 20 bucks off a microwave, all of which made what was already a really good price on a laptop into an insane deal especially considering the last-minute nature of the whole process - I'd expected to pay through the nose. Final price was 499 and the customer support we got from the sales rep in the store was great. Overall awesome experience and the kid loves the laptop. BTW, if you're sending a student off to school with one of these, it has the newer Noble lock slot instead of the usual Kensington style lock slot, so if you're shopping for a locking cable or security stuff be aware of that while you're shopping.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great loptop for all arounf use

    Posted
    Storm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went to best buy looking for something that was all round. The service I had been dealing with on an HP computer that messed up during a windows 10 update and HP promised they could fix it after running all the hard dive test ad didn't fix it. I wanted something for a reasonable price but had enough storage and memory that I could use for work and creating crafts on my cricut. As the HP I spent over 1K hardly used it had nothing stored on it and t now a paper weight. I told the guys helping me what I wanted and even though I was looking at more the 200-300 dollar range the listened to what I was going to use it for and suggest something only a few hundred dollars more but something I would be happy with. It has been just that and I have been able to download what I needed to connect to the network at work as well as my craft project's AND Surfing the web. It was just what I needed. But I am said to say it has been damaged and I cant find what warranty covers any where guess Ill have to find time too stop by a store.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow, great deal with the ADM Ryzen

    Posted
    Trumpster

    This is a great deal. The Ryzen 2500 processor is better/faster than the latest generation I5 processor and with Vega 8 graphics, it's better than than I5 Intel set-up for $850 and close to the I7 set-up at $1050. Regardless of the set-up, the 7000 series is a nice laptop. Pros: The display is nice and bright and clear. Lighted keyboard with adjustable brightness is nice 2 Usb ports, an SD port, an HDMI jack, and a couple other ports I don't even know that they do. Good battery life so far, 7-8 hours of normal desktop/internet work, Super easy start up, not a lot of junk/bulkware to remove. Unlike other PC makers (HP) Cons: The bottom runs warm, not hot, but noticeable if on your knees.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyers Remorse

    Posted
    Dustin

    This is my first, and likely last, Dell laptop purchase. I've worked with Dell desktops and laptops for work and thought highly of them due to the usually smooth running capabilities they provided. I bought this laptop in order to pursue my Master's while I'm deployed overseas for work, thinking that it would be able to handle the basic use of Microsoft Office, Google Chrome and some occasional light gaming. I could not have been proven more wrong as dealing with this little gray laptop have proven to be nothing more than a headache through and through. Between the daily blue screens, sluggish behavior and inability to run anything more demanding than Solitaire it's really become nothing more than a piece of clutter on my desk. Drivers are up to date, despite the computer's best efforts, and there is still no reprieve. I wish I had bought this earlier so I could have taken this back to Best Buy, but I'm now unfortunately stuck with this. The laptop is pleasant to look at though, its only redeeming feature it seems.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hi Dustin,

      Thanks for your review. We're sorry to hear that your experience with your new Dell laptop has not been a more positive one. If you continue to experience Blue Screen Errors we'd recommend diagnosing them with the following steps:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      You can read the full article here - http://dell.to/2u98Cct.

      If your computer is running slower than you'd like it to, here are the steps to run the Windows Performance Troubleshooter:
      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      We hope these tips help your computer run better for you.

      Best,
      Bryan
      1-800-624-9896 Dell