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Dell - Inspiron 2-in-1 14" Touch-Screen Chromebook - Intel Core i3 - 4GB Memory - 128GB eMMC Flash Memory - Urban Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 112 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 1 out of 5 stars

    Terrible Laptop

    Posted
    Makenna
    • My Best Buy® MemberMember

    I am a college student who is studying to become an elementary teacher and working at a daycare. I wanted a laptop that could also be used as a tablet because it’s helpful with the work I do. I like to use a laptop when working with kids because I can connect it to a big screen and have them use technology to enhance their learning experience. I also need to keep all of my lessons and information stored for future use. I bought a Dell Inspiron because the Best Buy worker kept pushing me to buy it, and it sounded like a good laptop. I cannot afford an expensive laptop, so I chose it because they were having a student sale, and it brought down the price significantly. This was two years ago, and my dell inspiron laptop has broken three times. The first time, the touch screen stopped working, and this was within the first 6 months of purchasing the laptop. The second time, the screws inside of laptop fell out and one of the hinges came out of the inside of the computer. After that, I only had one hinge keeping the top and bottom pieces together. The top piece was dangling and about to completely break off. I found someone to fix it, and it held up for a few months. My laptop is now doing the same thing it was doing before. A screw just fell out of the inside of the screen, and the hinge is beginning to come out. I have only used this laptop twice as a tablet because it makes a cracking noise any time you try to push the screen back. This laptop is supposed to be used as a tablet, and that was one of the reasons I bought it, but I can’t even use it for how it was intended. Beware if you are buying this product. The hinges are not made to even be moved at all. If you’re going to buy this, I would not suggest closing your laptop EVER. Don't even think about taking it to class or work because after a few times of opening and closing the laptop, it’ll break.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Makenna,

      We're very sorry to hear about the hinges on your new Chromebook. This is not the experience that we want any of our customers to have. We hope that you are still able to use your Chromebook in the condition that it is in now. If you have additional questions about your Chromebook you can check our Product Support Page here: https://dell.to/2GiL9h6.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Do not buy!

    Posted
    NikkiLeigh
    • Verified PurchaserVerified Purchase

    I usually don't like making bad reviews but I feel like it's necessary in this case. At first the laptop was great, easy to use and I loved the touchscreen. However, when I let it sit overnight and went to use it again for the second time, it refused to turn on. The battery was charged to 100% the previous day and I can't imagine the battery draining that much while it was sleeping. Thinking that the battery was dead I plugged it in and had it "charging" for about an hour. I then went to turn it on again and it still wouldn't turn on. At this point I was getting pretty frustrated, so I went and looked at some reviews online and they said that this had happened on multiple occasions. The laptop refused to turn on and refused to charge. It also stated that you can take it in to a computer shop and they can fix it, but I think that is kind of ridiculous considering I owned it for two days. So I contacted best buy and returned it for being defective.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      NikkiLeigh,

      Thanks for your review, We're sorry that you had trouble turning your computer back on after you purchased it. In the future, here are some steps to restart your computer:

      First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)

      If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, recover your Chromebook.

      If your Chromebook still isn't charging:

      1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
      2. Make sure that the power outlet is working.
      3. Unplug your charger from the wall and your Chromebook.
      4. Optional: Remove the battery from your Chromebook, then re-insert it.
      5. Plug your charger back in to your Chromebook, then the wall.
      6. Charge the device for at least 30 minutes. If these steps don't fix the problem, reset your Chromebook.

      You can read the full article here: http://bit.ly/2XkwjwG.

      Here's a link to a helpful video: http://bit.ly/2U3767P.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Worst product

    Posted
    gggman35
    • My Best Buy® MemberMember

    My adapter port broke and I sent it to Dell. They have been repairing it for than a month. Now I was told I need a new motherboard too. It is only a 1 1/2 month old. No more Dell.

    No, I would not recommend this to a friend