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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 14" Touch-Screen Chromebook - Intel Core i3 - 4GB Memory - 128GB eMMC Flash Memory - Urban Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 111 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-2 of 2 Reviews
  • Rating: 3 out of 5 stars

    Nice laptop . Stopped working

    Posted
    Bfellin134
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the laptop. It did run a little slow and it randomly stopped turning on so I will be returning. The features however are great. Backlit keyboard, comes with a stylus, touch screen, can bend to be used as a tablet. I hope I just happened to get a defective product.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Bfellin134,

      Thanks for your review. We're sorry to hear that your computer stopped turning on for you. Here are some steps to follow for it to turn in again:

      First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)

      If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, recover your Chromebook.

      If your Chromebook still isn't charging:

      1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
      2. Make sure that the power outlet is working.
      3. Unplug your charger from the wall and your Chromebook.
      4. Optional: Remove the battery from your Chromebook, then re-insert it.
      5. Plug your charger back in to your Chromebook, then the wall.
      6. Charge the device for at least 30 minutes. If these steps don't fix the problem, reset your Chromebook.

      You can read the full article here: http://bit.ly/2XkwjwG.

      Here's a link to a helpful video: http://bit.ly/2U3767P.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Hard to get it fully charged.

    Posted
    Paul
    • Verified PurchaserVerified Purchase

    It’s so sensitive. It’s hard not to stray from the page you’re on.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Paul,

      Thanks for your review. We're sorry that your computer is not fully charging for you. Here's a link to a page with some troubleshooting articles for your computer that may be able to help: https://dell.to/2GiL9h6.

      Best,
      Bryan
      1-800-624-9896 Dell