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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 98 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Inspiron 2-in-1 laptop for its exceptional 4k display, describing it as incredibly crystal clear. They appreciate the convenience of the touch screen and the overall performance of the laptop, noting that it has enough power to last for years. However, some customers have concerns about the battery life, finding it to be inadequate for a device with a 512SSD 4K display. Additionally, a few customers have mentioned that the fan noise can be excessive at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-98 of 98 reviews
  • Rated 5 out of 5 stars

    Nicest computer/ tablet combo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for work. Light weight and fast. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very high end laptop with perfect set up. not cheap but will last for years if taken care of

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No upgrades needed. This.is.it. Discrete graphics, 16GB Ram, I7 8th gen, and 512GB SSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and extremely fast for the price and easy updating at BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Screen display and processer speed and mouse pad ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so awesome!!!!! I love how it work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect... works great for high volume use. No complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so impressive

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having use this laptop for over 2 years i am writing to let you know that don't waste On dell instead go for apple.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed with touchpad,buy an extra mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok except touch pad unusable. no help from HP have this lappy for 2+years . When I tried to use the track pad the movement of the cursor was not controlled by the pad. The cursor would move erratically. I guess this is a known issue. I have to use external mouse otherwise its laptop is useless. not very happy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    replaced lenovo laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had issues with lenovo laptop, had in for repair several times. decided to buy a new laptop

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear valued customer, Thanks for your review and for your recent Dell computer purchase. We hope that it continues to meet your needs. If you have any questions about your new computer you can refer to our Product Support Page here - http://dell.to/2F1mrhh. - Bryan Dell

  • Rated 3 out of 5 stars

    Dell Inspiron 15

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer in 5 timer and geek squad hasn't fixed it frustrated.....

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Bill,

      We're sorry to hear that you've had to take your computer to Geek Squad to be fixed. We hope that they're able to fix the issues that you've been facing. If you have additional questions about your computer you can check our Product Support Page here - http://dell.to/2F1mrhh.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    Avoid Open Box Laptops

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this less than two years ago and it has had multiple failures (hard drive) causing data loss and several months of having no device, shipping it to Dell to fix. This was supposed to be a top tier model (fastest chip, ssd at time of sale) and BestBuy told my daughter that she wouldn't need an extended warranty due to being a demo/open box, which in hindsight, they should have included. Now it's dead for a third time... another hard drive failure. Avoid this POS. Really soured me on Dell and BBY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy lies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i order a core i7 16 gb with ssd notebook and they delivered a core i5 hdd with 8gb best buy are thieves !!! run away from them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, I found that DELL just isn't making laptops like they used to. I was a lifelong DELL brand-loyal user and even worked for DELL back in the 2000s. I was so disappointed with the SLOW internet speed and overall use of this laptop. Happy to have purchased the MS Surface Laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen

    Rated 5 out of 5 stars

    So far, this one's the charm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe many negative reviews about computers are due to software issues. This is the 3rd computer I have tried and the other 2 (different brands) had software glitches and were returned. So far, all is good with this one - I will amend if needed. The good.... Good keyboard, nice spacing, good travel, 2 level backlight. Very little light bleed around keys. I personally like that there is no number pad, as laptops with number pad tend to shift the trackpad way to the left. Screen is very bright with slightly oversaturated colors. 4K is nice, but doubt the human eye can see difference in this or 1080P on a 15" screen. For a laptop, sound is adequate. Laptop is fast with 512 SSD, 16GB ram, and discrete 2GB video. This will run most moderate games with good framerate etc. So far,I have not even heard the fan running. Computer remains cool around top, back and sides. Trackpad works fine, but cannot set to single finger scrolling - better driver needed. Have no real negatives so far.... Overall, good bang for the buck. Fast, decent hardware, computer boots and loads fast. Running programs well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is a nice laptop but not the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So it has a lot of power and space is good and is fast but it's not super smooth. So at times it glitches and pauses for a second or 2. This all depends on the person. Some are fine with this but for me I just couldn't deal with it. Overall nice however for a super smooth computer I would recommend the XPS

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      abutt,

      Thanks for your review. We're sorry that your Dell is not running as smooth as you'd like it to. If you'd like to update your software and drivers you can visit our product support page here - http://dell.to/2yuPeJ9.

      We hope this helps with the glitches that you've been experiencing.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 2 out of 5 stars

    Perfect at first until you are 15 feet away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this laptop!! Had it for two weeks propped up on a desk in the same room as my router. One day I decided to take it into my room to watch my movie and then my wifi connection started to slow down or not even connect at all. My other devices (phone & ipad) connected to the wifi perfectly and had no issues. After googling this issue, apparently it's a common issue that this model deals with. Maybe I got one of those bad devices? Anyways I'm about to go and return it, if I could get one that'd not have this issue I would. Aside from that issue everything else I was satisfied with.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi BestBuyCustomer123,

      We know it can be frustrating to not get the connection speed that you're hoping for from a new computer. Before you return your computer we'd recommend that you run a network troubleshooter to see if your connection is something that can be resolved.

      1. Run the Network Troubleshooter.
      a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
      b) Touch or click Troubleshoot problems and then follow the prompts.

      You can read the full article here - http://dell.to/2sLtwRh.

      We hope that this scan will help your connection speed improve.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    Poor display quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this laptop. The display and color quality is unacceptable for a computer at this price. Got the Samsung instead

    No, I would not recommend this to a friend
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