Customer Ratings & Reviews

Unfortunately had to return this computer. Best to buy a computer with an ssd in it over a hard drive. The speeds are noticeable.

This is hands down the slowest computer I've ever used. I only bought it today and am already returning it. I've been trying to reset the computer to return it and that by itself has already taken up an hour and is only at 10%. I have not even downloaded any software on it because loading any kind of webpage on it is painfully slow.

Found to be slow and the display font was too small, when enlarged the display became blurry. No good for office use.

Something was wrong with this Dell computer. 3 different technicians worked with it and it had some kind of defect.

Bought it for my grandson. Not a good computer for his needs. Too slow. You pay for what you get

Our Dell Home computer we bought from Best Buy just a few years ago crashed Christmas Day 2017 when it was updating and backing up Windows 10 and Dell backup. Dell refused to help us and unfortunately I did not have a lot of time to find a better brand computer so I bought the laptop. I will not buy another Dell product again.

I purchased one of these laptops for each of my high schoolers, and both of them stopped working within the first 6 months- one with OS issues and one with hardware problems. Am returning to Best Buy and will find something different. I did not expect so many problems with an $800 laptop.

Three weeks passed before my computer tech, wifi provider and I figured out that there was a problem with the computer and not my wifi system or anything else. Best Buy washed their hands of this matter and I still do not have a computer, that I paid a lot of money for, to use.

I was excited when I received my Dell Inspiron 2-in-1 15.6" Touch-Screen Laptop with Intel Core i5, 8GB Memory and 2TB Hard Drive in Era Gray as I'd been interested in a convertible laptop for a while. When the box arrived, there was nothing fancy about it at all, opened it up and it had suitable 'eggbox' style packaging inside. Unwrapped the laptop, turned it on and it fired up. Went through all the usual set up, windows activation, face recognition for login, preferences etc. Very straight forward. Went to test the touchscreen, folding the laptop back on itself and found the hinges to be very stiff indeed. Took more force than I was expecting to be able to do that, definitely a two hand move. However, being as the laptop can be used as it's own stand when in tablet mode, I can understand why the hinges are so tight. It just wasn't what I was expecting. At this time, everything fired up nice and quickly, launching youtube and loading videos, everything was smooth and clear. The slim bezel, large screen looks really nice when videos are full screen. Nice smooth resolution and high detail. The keyboard is backlit, which is especially useful when using the laptop at night, a nice soft glow, with a very 'mac-like' tactile feel to the keys. The brushed aluminum case is nice looking, functional and should be nice and durable over time. The trackpad is large, with a nice little definition detail between the 'buttons' and the trackpad. It functions nice and smoothly. The power button is nicely detailed too, although the power button light is a little distracting when using in low light. The next time I went to use the laptop, it seemed to take a long time to wake up, and connect itself back to the network. Seemed to take a lot longer than the other PC laptop I have on my network (and for reference, I have AT&Ts Gigapower service). That was a concern to me as you want to 'pick up and play' when you are using a laptop or definitely a tablet. At this time tho, that is my only concern really with this laptop. Otherwise it is a really nice product with some really nice high end features on it.

This laptop has everything I need and offers great performance. What I like about this laptop is that it meets all my needs but is still rather simple, compact, easy to use, and fast. After unpacking, it takes an hour or two to do the first time setup and install all the recent windows updates. I had no problems connecting to the Internet or to my Bluetooth mouse. The computer is small and thin, which I like a lot, but the keyboard is still plenty big. The screen is very clear and bright and the sound quality is good for a laptop this small. Also, it is easy to connect to external devices with Bluetooth as well as from the USB and HDMI ports. I compared the performance on a graphic intensive game to a computer that had an i7 chip (this laptop has an i5) and a high end graphics card (this laptop has an integrated chipset) and this laptop was just as fast if not faster. I would call that pretty impressive performance. There are a few things that I didn't like about this laptop. The first is that it doesn't have a number keypad. This is mostly preference, but because I work a lot with spreadsheets and am used to using the numbers on the right, it took a little getting used to. The second issue I had was with the graphics card. It has an integrated graphics card which seemed to work well (see comments above). However, the game I ran didn't recognize the graphics driver and I had to set it up manually. This could very well be because it is a new computer and the game provider hasn't installed the exact driver yet, but I thought I would mention it anyway. Overall, this laptop is basic but yet impressive and I would highly recommend it.

Laptop is junk and Dell is uncooperative at this point. I have a useless laptop that I'm still paying for. Issues began after two months of use so you would think they would stand behind their product but that is not the case here.

I will not buy Dell products again. I bought a Dell Inspiron and it crashes Christmas Day and Best Buy could not fix it and I made a mistake buying this laptop because it has already messed up too and I haven’t had it 2 months!

Got it 2 months ago and it's very slow. From starting to open a simple app. Top of that battery doesn't work at all.Worst laptop Very disappointed.

This is a nice laptop, with decent features, and some nice touches; as others have mentioned the back lit keyboard is nice, and the facial recognition software makes it easy to log in. Its not really fast by any means, and even though it has 8 gigs of ram, it still seems sluggish going through memory intensive things. But, its biggest issue for me was its size/weight; I'm a large strong man, and there is no way I would ever consider this a "tablet"; yes, it does fold backwards in a tablet like fashion, but its way too big and bulky to even consider using it as one. If you are looking for a larger laptop that has a screen that folds back, then you might want to consider this one; but, if you want a light, agile, portable notebook type device, this is NOT the one for you

Isnt a great laptop. Not worth the money. It freezes, I brought for my son which is 13yrs old and it not good for school work

Super, super slow; like a 486 from the mid-90s. I’ll be taking it back to have It upgraded so it’s somewhat useful.

This laptop is slow and the hard drive crashed after less than 2 years.

I bought this (I7573-1504) on sale for $ 549.99 (April 2018). For that price no other laptop is available with all these features. Beautiful and Bold. The only drawback was that Dell had put the ancient HDD in this unit. Had they sent it with a 2.5" SSD, I would have given a 5 star rating. After updating windows, I downloaded an ISO image of the Windows from Microsoft (you would get a legit one as yours is already activated), transferred it to a USB, plucked out the HDD, put a 2.5" SSD from my old system in its place and installed windows in it. 10 times faster now, Dell runs like a dream. This machine has an M.2 PCIe NVMe 3 x4 empty port which can take an M.2 NVMe or a mere M.2 SSD. (The latter is as fast as a 2.5" SSD while NVMe is 6-7 times faster). I'm happy with the SSD and may go for NVMe after some time. I cannot end this review without mentioning the IR face recognition. Terrific. It takes a fraction of a second to log on to Windows. Great job Dell.

I’ve been using Mac products for years now and wanted to give PC a try again. Pros:This 2-in-1 is well built. Metal casing, light, very clear screen. Key board is backlit and keys are similar to a Mac. Memory and hard drive are more than enough to get you thru the life of the computer without running out of space. I was pleased with the speed when browsing online. The responsiveness of the touch screen is better than my fiancé’s Lenovo yoga which was very surprising to me. Also very easy to switch between regular laptop use and tablet use. Cons:It does make this weird ticking sound and a little vibration when booting and maybe a few seconds after you’re logged in. Doesn’t seem to effect the functionality of the laptop but definitely something I’ve never experienced in any type of laptop before. The track pad is also a little off to me. After messing with settings I still can’t tell if it’s too sensitive or not sensitive enough. I can’t seem to get it to be as responsive as what I’m used to. Overall, this Dell doesn’t have me sold on switching back to PC. But for a 2-in-1 it’s better than what I was expecting.

I’ve always been impressed with the value and affordability of the Inspiron line, and this Dell does not disappoint. - The screen is amazing. Big and bright. Tablet mode is a big plus. - the setup experience is wonderful. The only con I have here is that it’s a tad on the heavy side. I’m not sure I would want to travel with this, but for occasional transport or commuting, it’s fine.