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Customer reviews

Rating 4.5 out of 5 stars with 856 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 856 reviews
  • Pros mentioned:
    Lightweight, Price, Touch screen

    Rated 5 out of 5 stars

    Love this laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop so I could bring it back and forth from work and home. I needed something 'right this minute' when my work machine quit on me, so didn't do a lot of research, but I'm super happy with what I got! It has a great price point and all the features I wanted in a laptop. Fast startup with one touch login, touch screen, lightweight, portable size (but not too small), and adequate memory. Bonus feature: to use as a tablet, which isn't something I do much, but a nice option! It is perfect for what I need to bring home my work, and easily plugs into multiple monitors with an adaptor. The battery seems to last, but I haven't really tried it out much for long time use. The only criticism I can think of is that it could use a few more USB ports without having to use some kind of external hardware. I seem to always need more. I actually like this machine a whole lot more than I expected to. Would recommend as a good option for work, home, and/or school. Powerful enough for business, yet convenient enough to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Price

    Rated 5 out of 5 stars

    It a good Little computer to have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all is pretty good very nice recommend it for anyone who need something lightweight Is a good price

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    2:1 Touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first experience with a 2-in-1 laptop. I do appreciate the convenience that the touchscreen offers however it already has a crack in it after two weeks (originating from hinge where screen and laptop connect). I didn’t drop it or anything and have multiple other iPhones, IPads, etc which have gone through years of use and abuse without issue. Hopefully just a quality defect and not the standard for this product…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Honest Out of the Box Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just took it out the box & I already love it! If you're wondering if it's a good school laptop, it is! I use it mainly to do school work & it does more than enough. The display is clear and vibrant (great for watching videos & movies). The touchscreen works well & I love the backlit keyboard (why don't more laptops have this feature?). It's really smooth & snappy. I like that I can turn it into a tablet. It also has a fingerprint reader which is cool. I just got it so I can't give a long-term review but it looks good so far!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this pc it’s awesome & fast I use it for my small business to keep me locked in I love the color it’s really girly and light weight to carry on the go !

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint scanner

    Rated 4 out of 5 stars

    Very sensitive computer but perfect overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer. Only a 4 STAR because my fingerprint disabled within a week and the screen is super sensitive. I dropped it one time and it cracked ugh. Buying a new screen now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My experience at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new 14” Del laptop computer. It was recommended by my salesman It is light and easy for me to transport. The service was great and Steve got everything download for me and explained how to set it up.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet port

    Rated 3 out of 5 stars

    Wi-Fi Failed. No Ethernet Plug.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi adapter card failed after 2 months of use. The touchpad was worse than my worn out 10 year old Dell Inspiron for the first 3 months. Seems okay now. In case you don't know, this laptop does not have an ethernet cable plug. (Wi-Fi only). No DVD player either. Bare bones, on the go laptop. I haven't purchased a laptop in 10 years, so I was unaware.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Charleston,

      Thank you for your review. We are sorry to hear about the issues you have had with your Wi-Fi adapter card and touchpad. We greatly appreciate your feedback on various aspects of your laptop. It is incredibly valuable as we build current and future products. A Wi-Fi issue can definitely cause some problems, we understand your frustration. To make sure that we can help, this link can be used to assist further with your network connection issues: https://dell.to/3efGOLP.

      Lastly, here is a link that should help when it comes to the functionality of the touchpad: http://dell.to/2KB2shp. We hope this helps!

      Best regards,
      Wendy C.

      For further assistance, you can contact Dell directly with the information below Chat or Call:
      https://bit.ly/DellSupportTeam.
      Phone number to Dell: 1-800-264-9896. Dell

  • Rated 5 out of 5 stars

    great compact laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good for everyday use, its my first laptop purchase i needed something for work and this was it, very lightweight easy to carry the batterry is ok last me about 6 hours, i reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Good size if you don't want a big laptop. The color is a unique. The keyboard lights up and you can turn it off when you don't want it to light up. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Labtop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an open box order that was in good shape and works really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GianDell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have a problem gettng the right laptop for our sons birthday. Thank you best buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A defective camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This should not be. The serviceman came to repair and cracked the touch screen. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Cookie,

      Thanks for your review. We're sorry that your computer screen broke. Please reach out to Dell's Technical Support Team for additional information about how you should proceed with your cracked screen: http://dell.to/2sH7Qlm.

      Best, Bryan 1-800-624-9896 Dell

  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally bought this laptop for a job, but I use this all the time with school. This is a great laptop and I love the touch screen. I am the type of person to have almost 20 tabs open, word opened, and sometimes powerpoint all at once. The battery life is good and is durable.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    More decent than expected. (from a budget user)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will try to review this by ignoring the hype about Intel vs AMD, and just review the laptop for what is is. DISCLAIMER: I am a person who was used to buying $400 dll laptops that offer somewhat laptop material, but not the majority of the pie. As I am typing this, and when I was testing the keyboard in notepad after I picked it up from the store, they keyboard feels top-tier. Let's keep in mind this is subjective and mileage or taste may vary between users. This is one of rarity purchased I have made recently that almost reached $700 dlls (taxes included). The screen is brighter than expected, and it gets dim enough when turning the brightness down. The fact that this screen has touch-screen makes it a big plus. Opening chrome, spreadsheets, CS:GO feels snappy, and this price range has hit that "good enough" goal line that I have been dreaming about for years. I am coming from an HP14 Core i3 model in which storage was upgraded to SSD, and this machine feels even more snappy. I repeat, the keyboard feels great quality. Moreover, the build quality overall feels sturdy and well-balanced. There is some flex in the middle of the keyboard, but one has to really press down on it. Definately not for gamers since there is no graphics card, but CS:GO runs pretty well from my perspective; it does not stutter if anbydoy is wondering. I ran out of ideas what to type in here because the keyboard feels so good.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a good laptop, fast and enough memory for what I need, very good price for what you get, love the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Dell Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Laptop! Love the touch screen. Beautiful color. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was touch screen, but other than that very efficient laptop

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast, Touch screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this laptop! My Surface Pro 3 was starting to get a little slow so I wanted to upgrade without buying another surface, but still getting the same type of functionality. This laptop is IT! You can still annotate, still get the same level of Windows experience, and still get a touch screen without compromising on speed and the overall user experience. The BEST part? The battery lasts soooo long! I only have to charge it a couple times a week. For reference, I mostly use this for school and Netflix. Way to go Dell!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    Great Laptop for College Students!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is by far one of the best I have purchased. I have not had one issue with it yet. I use it daily for school, the battery life is amazing and the quality is impeccable. This laptop is really fast which is great for Online schooling! I would definitely recommend this laptop for anyone interested in a modern, highspeed, affordable, long-lasting laptop.

    I would recommend this to a friend