Customer Ratings & Reviews

Hello TomM,

Thanks for taking the time to share your feedback and review. We are sorry about your ongoing issue with your laptop turning off while in use. We apologize for any issues you have come across when interacting with customer service. We will use it to help with improvements. We recommend you open and run the SupportAssist application. This set of tools will clean junk files, install system updates and drivers, diagnose hardware and software, and optimize your system performance and network all with the press of a button. This will ensure you have the best experience your system offers to date.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. If the issue persists after updating the software and drivers, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Unhappy,

Thank you for taking the time to leave us your review and input. We apologize for the trouble you have had with the battery life of your Inspiron 7706 2 in 1. Below I have provided steps to change the Power Plan of your system to help increase the battery performance and the full article, should you need more options.

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here - http://dell.to/2vfXWf4.

If you still experience this problem after you have finished troubleshooting your system, please feel free to contact our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.

Best Regards,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Valued Customer,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you have come across some troubles with Windows 11 on your new Dell Inspiron 7000 2-in-1.

I have provided links to articles that have the specs and system requirements for Windows 11 and some Windows tips and tricks which will hopefully help.

Windows 11 Specs and System Requirements: https://bit.ly/3nyMmF3

Windows 11 Tips and Tricks: https://bit.ly/3CQXeUa

If you need any technical support, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear TechDad,

We would like to thank you for taking the time to provide us with your feedback. We apologize for the performance issues you are experiencing with your new Dell Inspiron 7706 2-in-1 computer.

I have provided steps for using the Windows Performance Troubleshooter which should help resolve the performance issue. I have also provided a link to the full article that has more options if needed. We would also suggest making sure all drivers and downloads are up to date on your PC. I have provided a link to the Drivers and Downloads page for our system below so you can check for and do any applicable updates.

Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.

Drivers and Downloads page: https://dell.to/3KzBq3z

If the performance issue with your Inspiron is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Clarkcol,

Thank you for your feedback and review. We apologize for the issues you have come across with the screen on your laptop and thermals. We have provided steps that can be used to run a Self-Test on the screen to help diagnose the issue if needed in the future.

1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.

If your screen still has issues, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr. If you have any other questions, feel free to visit the support page for your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Sandy,

Thanks for your review and we're sorry to hear that your computer's performance is not meeting your needs. There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

If you'd like to adjust or turn off the backlit keyboard feature you can read this article: https://dell.to/2RHKgTj.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for taking the time to share your response. We understand that it is early to request a review and would love you input when you feel it is best. If you come across any questions, issues, or concerns, please visit the Support Page of your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello frustratedByDell,

Thank you for sharing your feedback. We are sorry to hear that your Inspiron has not met all your expectations. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. To help with the keyboard lighting issue we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.
5. How to turn off or on and troubleshoot backlit keyboard: https://dell.to/3tHbZ8X.

Lastly, we suggest you consider purchasing an external optical drive if you are interested in reading and writing data on physical media. Also, here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896

Debsut,

Thank you for your feedback about your computer's backlit keyboard. Here is an article with the steps on how to adjust or turn off the backlighting on your computer: https://dell.to/3bOZUV2.

Best,
Bryan
1-800-624-9896

Hello Lostinspace,

We are sorry to hear you are experiencing difficulties using your fingerprint reader. We recommend you download and install the latest firmware using the Dell Update application that came pre-installed with your Inspiron. If the issue persists, you are more than welcome to contact Dell Support for further assistance.

Best Regards,
Anthony P.

Hi Joan,

Thank you very much for your valued feedback. We are sorry to hear that you are not happy with your Dell 7706 2-in-1 laptop because you feel like its quality is not great and also you are experiencing problems with this unit. With a little more information from you, we would like to help you as soon as possible.

Please contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve the issues with your computer.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hina,

Thanks for your review. We're sorry to hear about your keyboard lighting. Here are the steps to adjust or turn off the keyboard lighting: https://dell.to/3bOZUV2.

Best,
Bryan
1-800-624-9896

MarkJ,

Thanks for your review. We're sorry to hear that your computer is not meeting all of your needs. If you need additional help with the setup of your computer you can refer to our setup instructions here: https://dell.to/3miNSJf.

Best,
Bryan
1-800-624-9896

Hello Kataan,


Thank you for your review. We are sorry to hear you are experiencing issues with the keyboard lighting. If needed in the future, we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.

How to turn off or on and troubleshoot backlit keyboard: https://dell.to/3tHbZ8X. If you come across any questions, issues, or concerns, please visit the Support Page of your Inspiron.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello jerbo287,

We are sorry to hear that the keyboard design is impacting your experience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. We suggest adjusting the backlighting of your keyboard as necessary based on the lighting of your environment for improved visibility. If you have any other questions, feel free to visit the support page for your product.

Best Regards,
Anthony P.

RODNEY,

Thanks for your review. We're sorry that your computer is not as fast as you hoped it would be. Here are some tips to help improve your computer's speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

Thank you very much for your feedback. We apologize for the issues you have come across with your Dell Inspiron 7706 2-in-1 laptop because the letters on the keyboard are hard to see. We have noted the details of your statement and will use them to improve our current and future products.

To help to see keyboard letters better, we suggest disabling the backlit keyboard when you are in lit areas. Below I have provided the steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.

How to turn off or on and troubleshoot the backlit keyboard: https://dell.to/3tHbZ8X

If you need further assistance please use the toll-free number or chat link below to contact Dell Support at your convenience.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

We appreciate you taking the time to leave us your review. We are sorry to hear about the troubles you have experienced with your Inspiron 7706 laptop because it is shutting down.
Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads page: https://dell.to/3KzBq3z

For the issues with crashing, I have provided a link below to help troubleshoot and resolve this issue.
Resolutions:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you can resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

The computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf

If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Romage,

We want to thank you for taking the time to leave us your review and input. We apologize for the trouble you have had with your Inspiron 7706 2 in 1. This is not what we like to hear from our valued customers. We would recommend reaching out to our support team at your earliest convenience for further guidance. You can contact our support team here: https://bit.ly/DellSupportTeam.

Best Regards,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896